Job Summary
This position serves as a liaison between IT and business teams, analyzing processes, identifying needs, and providing data-driven insights and reports to executives and key stakeholders. Responsibilities include conducting business analysis, designing solutions, and defining system enhancements and requirements in response to product updates or significant business initiatives.
Oversee and execute a comprehensive range of duties encompassing strategic planning, team leadership, and operational oversight to ensure organizational objectives are met efficiently. Develop and implement policies, procedures, and performance metrics to enhance productivity and maintain high standards of quality. Collaborate with cross-functional teams to drive innovation, resolve complex challenges, and optimize workflows. Monitor key performance indicators, analyze trends, and prepare detailed reports to inform executive decision-making. Provide mentorship and professional development opportunities to team members to foster a culture of continuous improvement and accountability. Ensure compliance with industry regulations, safety protocols, and ethical standards while aligning with company values and mission.
Responsible for directing design processes, establishing requirements, and conducting testing to verify precision of deliverables.
Proactively assessing and ranking technical and functional requirements represents a critical responsibility within this role.
Conduct ongoing evaluations of trend analysis and business practices to generate consistent reports on operational control issues for senior and executive leadership.
Keep your expertise current regarding products, business operations, process workflows, and system regulations and applications.
Maintain the integrity and coherence of the relationship model and interfacing systems.
Ensure robust financial audit and control mechanisms are implemented within application systems to maintain accuracy, compliance, and security.
Develop and oversee business process reengineering and improvement initiatives, as well as management review projects, to enhance organizational efficiency and effectiveness.
Collaborate with various departments to identify business needs and translate them into comprehensive functional and technical requirements, aligning these with strategic initiatives.
Bachelor’s degree in Marketing, Communications, or a related field is required. Candidates must possess 3–5 years of progressive marketing experience, with a proven track record in digital marketing strategies. Strong proficiency in SEO, content creation, and analytics tools is essential. Excellent interpersonal and communication skills are mandatory for collaborating with cross-functional teams. Knowledge of marketing automation platforms such as HubSpot or Market is preferred. Must be able to manage multiple projects under tight deadlines while maintaining high attention to detail.
A bachelor’s degree in Business, Information Technology, Economics, Banking, Strategic Management, or an equivalent discipline is required.
A Master’s degree in Business or Information Technology will be considered a valuable asset.
A Certified Business Analyst holding either a PMP or Prince2 certification will be considered an additional asset for this role.
As a seasoned professional, you bring a wealth of hands-on experience in your field, having successfully navigated challenges and delivered measurable results. Your expertise spans [specific years] years, during which you have honed your skills in [key areas], ensuring a deep understanding of industry best practices. You are adept at [specific tasks or tools], and your ability to [key strength] has consistently driven [specific outcomes]. Your proven track record in [relevant projects or achievements] demonstrates your capability to thrive in dynamic environments while maintaining a strong commitment to excellence.
With a minimum of four years of hands-on experience in business analysis, strategic analysis implementation, and review processes, the ideal candidate will bring a proven track record of delivering actionable insights and driving organizational decision-making.
Proficiency in the financial services industry would be particularly beneficial.
Proficiency in executing extensive and intricate IT deployment initiatives is required.
Experience in IT administration, particularly in software development, network management, and systems administration, would be beneficial.
Demonstrates expertise in a range of essential skills and qualifications necessary for success in the role. Proficient in [specific skills or areas of knowledge], with a proven ability to [relevant actions or outcomes]. Strong analytical and problem-solving capabilities are required to navigate complex challenges effectively. Excellent communication and interpersonal skills are essential for collaborating with cross-functional teams and stakeholders. Must exhibit adaptability to evolving priorities and a commitment to continuous learning and professional development. Familiarity with [industry-specific tools, methodologies, or regulations] is preferred. Ability to manage multiple tasks efficiently while maintaining high standards of accuracy and attention to detail. A collaborative mindset and dedication to team success are critical expectations.
Analytical reasoning and problem-solving capabilities are essential for this position. Candidates must demonstrate the ability to assess complex situations, identify key issues, and develop effective solutions through structured evaluation and logical deduction. Strong quantitative and qualitative analytical skills are required to interpret data, evaluate options, and implement decisions that align with organizational goals. The role demands a methodical approach to troubleshooting, ensuring accuracy and efficiency in addressing challenges while maintaining attention to detail.
Proficient in both oral and written communication, with the ability to articulate ideas clearly and effectively in various formats and contexts.
Demonstrates strong interpersonal and consultative capabilities, fostering effective communication and collaboration with stakeholders to address client needs and deliver tailored solutions.
Demonstrates exceptional ability to guide group discussions, ensuring inclusive participation and productive outcomes. Skilled in managing group dynamics, resolving conflicts, and fostering collaboration among diverse stakeholders. Proficient in designing and leading engaging workshops, meetings, or training sessions that align with organizational objectives.
You must demonstrate meticulous attention to detail and a proven ability to maintain exceptional accuracy in all aspects of your work.
Proficient in maintaining systematic and structured approaches to task management, ensuring efficient coordination and prioritization of responsibilities. Strong ability to manage multiple deadlines, allocate resources effectively, and maintain meticulous attention to detail in all projects. Demonstrated capacity to streamline workflows, optimize processes, and adapt to evolving priorities while upholding high standards of accuracy and efficiency.
Persuading and influencing stakeholders, both internally and externally, to champion innovative initiatives and drive organizational change through compelling communication and strategic engagement.
Proficiency in organizational frameworks and corporate hierarchies is essential. Familiarity with diverse business models, operational divisions, and governance structures is required. Understanding the interplay between departments, reporting lines, and strategic alignment is crucial.
Conducting a thorough examination of key stakeholders is essential to identify individuals or groups who can significantly impact or be impacted by the project’s outcomes. This process involves mapping out their interests, influence levels, expectations, and potential concerns to ensure informed decision-making and effective communication strategies. By analyzing these variables, the role aims to align project objectives with stakeholder needs, mitigate risks, and foster collaborative relationships that support successful project delivery.
Conducts requirements engineering by gathering, analyzing, and documenting user and system needs to ensure alignment with project objectives and stakeholder expectations. This role involves eliciting requirements through interviews, workshops, and surveys while validating and prioritizing them to reflect business goals and technical feasibility. Additionally, it requires creating clear and concise requirement specifications, managing changes, and collaborating with cross-functional teams to ensure consistency and completeness throughout the development lifecycle.
Performing cost-benefit analysis involves systematically evaluating the strengths and weaknesses of alternative options to determine the most efficient allocation of resources. This process includes quantifying both tangible and intangible costs and benefits, such as financial expenditures, time savings, operational efficiencies, and customer satisfaction, to assess the viability of proposed projects or initiatives. Key requirements typically include proficiency in financial modeling, statistical analysis, and data interpretation, as well as strong analytical and problem-solving skills to derive meaningful insights. Responsibilities encompass identifying relevant cost and benefit factors, developing robust evaluation frameworks, conducting thorough research and data collection, and presenting findings in clear, actionable reports to stakeholders for informed decision-making.
Develops and constructs computational models to simulate and analyze complex systems and processes. Requires proficiency in modeling methodologies, software tools, and data analysis techniques to create accurate representations. Responsibilities include designing model frameworks, validating inputs, running simulations, and interpreting data to derive actionable insights. Must ensure models adhere to industry standards and organizational objectives while collaborating with cross-functional teams.
A solid grasp of networking principles, database systems, and related technologies is essential.
Entrepreneurial mindset coupled with a strong commercial acumen is essential for this role. Candidates must demonstrate a proactive approach to identifying and capitalizing on opportunities, along with a keen understanding of market dynamics and revenue generation. The ability to balance innovation with practical business strategies is highly valued, as is the capacity to assess risks and make data-driven decisions to drive sustainable growth.
In today’s dynamic environment, the ability to adapt and respond effectively to evolving circumstances is crucial. This role demands flexibility and a proactive mindset to navigate shifting priorities and unforeseen challenges. Candidates must demonstrate resilience and agility, ensuring seamless transitions and maintaining high performance amid change. Strong problem-solving skills and a willingness to embrace new methodologies are essential for success in this position.
If you satisfy the specified criteria, kindly submit your application and a current résumé to hr@libertylife.co.ke by 16 June 2026, ensuring the job title is indicated in the subject line. Liberty Kenya is committed to equal opportunity and welcomes applications from diverse backgrounds. Please note that only candidates selected for further consideration will be contacted. Any personal information provided will be utilized exclusively for recruitment purposes, in compliance with the privacy statement available on our website at https://www.liberty.co.ke.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
4 years
