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Home โ€บ Jobs โ€บ Nairobi โ€บ Senior Institutional Operations Manager

Senior Institutional Operations Manager

Britam  ยท Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 15 June 2026
Posted June 11, 2026

The primary objective of this position is to fulfill a critical role within the organization by contributing to key initiatives and driving operational excellence. This role requires an individual who can effectively manage multiple responsibilities while maintaining a strong focus on delivering measurable results. The successful candidate will be expected to demonstrate a high level of professionalism, adaptability, and problem-solving skills in a dynamic work environment. Responsibilities include overseeing projects, collaborating with cross-functional teams, and ensuring alignment with strategic goals. The ideal candidate will possess the necessary qualifications, experience, and expertise to excel in this multifaceted position.

Overseeing the portfolio administration, valuation, reporting, and performance measurement of unit trust funds, wealth management funds, retail pension schemes, and discretionary client accounts within Brit am Asset Managers constitutes the core responsibilities of this role.

Oversee day-to-day operations, ensuring alignment with organizational goals while maintaining high standards of efficiency and performance. Collaborate across departments to streamline processes, identify opportunities for improvement, and implement solutions that enhance productivity. Lead and mentor teams to foster a culture of accountability, innovation, and continuous development. Develop and execute strategic initiatives that drive business growth and operational excellence. Monitor key performance indicators to assess progress, address challenges proactively, and report findings to senior leadership. Ensure compliance with industry regulations and internal policies to mitigate risks and uphold organizational integrity. Facilitate cross-functional communication to align priorities and resolve interdepartmental conflicts effectively.

Portfolio administration and valuation support involve overseeing and ensuring the accurate valuation, maintenance, and reporting of investment portfolios. This role requires meticulous attention to detail, strong analytical skills, and proficiency in financial software and valuation methodologies. Responsibilities include calculating asset values, verifying data accuracy, assisting with performance reporting, and collaborating with investment teams to maintain compliance with regulatory standards. Candidates must possess relevant experience in finance or investment management, a solid understanding of accounting principles, and the ability to work efficiently in a fast-paced environment.

The incumbent will be responsible for preparing and posting portfolio income entries while providing assistance to valuation-related processes.

Conduct daily valuations, pricing, amortization, revaluation, and impairment assessments of securities, including equities, fixed income instruments, indices, and foreign exchange (FX) assets.

Perform validation checks to confirm the accuracy, completeness, and integrity of fund pricing processes.

Ensure the precise administration of portfolio activities and the accuracy of end-of-day valuation outputs are maintained through diligent monitoring.

Cash and Custody Reconciliations involves ensuring the accuracy and integrity of financial records by systematically verifying cash and custody account balances against internal and external records. This role requires a meticulous attention to detail, strong analytical skills, and proficiency in reconciliation processes to identify discrepancies, resolve variances, and maintain compliance with established accounting standards and regulatory requirements. Responsibilities include performing daily, weekly, and monthly reconciliations, investigating and documenting any discrepancies, and collaborating with various departments to ensure timely and accurate financial reporting. Candidates should possess a degree in finance, accounting, or a related field, along with relevant experience in reconciliation, auditing, or financial services, and familiarity with accounting software and spreadsheet applications.

Conduct daily reconciliations of cash and investment balances to ensure alignment between custodian statements and internal fund records.

Conduct thorough investigations into reconciliation discrepancies, resolve identified breaks promptly, and escalate unresolved issues as necessary to ensure timely resolution.

Perform monthly reconciliations of asset holdings to ensure alignment between custodians, such as banks, and fund managers.

Ensure precise management of cash positions, investment balances, and settlement operations to maintain accuracy throughout all transactions.

Process transactions with precision and ensure meticulous oversight of all operational activities to maintain accuracy and efficiency in financial handling.

Responsible for managing the recording and settlement processes for traded securities, corporate actions, and disbursement transactions.

Guarantee that all transaction processing activities are executed with precision, thoroughness, and efficiency in a timely manner.

Ensure compliance with established internal controls and procedures by overseeing operational transaction flows.

Oversee the preparation, review, and submission of regulatory and compliance reports to ensure adherence to applicable laws, regulations, and internal policies. Collaborate with cross-functional teams, including legal, finance, and operations, to gather necessary data and validate its accuracy. Monitor changes in regulatory requirements and assess their impact on reporting processes, implementing adjustments as needed. Verify that all submissions meet stringent deadlines and compliance standards while maintaining meticulous documentation. Provide guidance to stakeholders on regulatory obligations and best practices for compliance reporting.

Prepare and file regulatory reports for the Capital Markets Authority (CMA), Retirement Benefits Authority (RBA), trustees, and other relevant stakeholders, ensuring strict adherence to established deadlines.

Prepare statutory, client, and management reports with precision and adherence to established deadlines.

Ensure adherence to all applicable regulatory standards and established internal policies that govern operational activities.

Handle client administration duties and provide servicing to ensure seamless operations and client satisfaction. Manage client accounts, address inquiries promptly, respond to requests efficiently, and resolve issues to maintain strong client relationships. Perform regular account reviews, update client records accurately, and adhere to established protocols to uphold service standards. Collaborate with cross-functional teams to deliver tailored solutions and meet client needs consistently.

Responsibilities include examining and distributing client statements, contract documentation, and transaction confirmations to ensure accurate and timely communication.

Handle client operational inquiries and communications promptly to ensure timely resolution.

Deliver consistently exceptional service while strictly meeting established turnaround timelines to elevate overall client satisfaction.

The position will provide assistance with performance measurement and fund accounting duties, ensuring accurate tracking and reporting of financial data. Responsibilities include analyzing fund performance, reconciling accounts, and preparing detailed financial statements to support strategic decision-making. Proficiency in accounting software and strong analytical skills are required, along with the ability to collaborate effectively with cross-functional teams to meet regulatory and organizational standards.

Evaluate fund performance by comparing it against established benchmarks and assist in the preparation of performance reports.

Calculate, accumulate, and verify management fees, expenses, and fund-related charges.

Compile regular reports detailing portfolio holdings, transaction activity, revenue streams, and performance metrics.

Providing regional and cross-functional support entails collaborating with diverse teams across multiple locations to ensure seamless operations and alignment with organizational objectives. This role involves facilitating communication between departments, identifying and resolving interdepartmental challenges, and fostering a cohesive work environment. Responsibilities include streamlining processes, offering guidance to regional offices, and ensuring consistent adherence to company policies and standards. Additionally, the position requires strong interpersonal skills, adaptability to varying regional needs, and the ability to bridge gaps between differing functional areas to drive collective success.

Offer operational support to BAM Uganda, operating within the hub-and-spoke framework.

Collaborate effectively with custodians, trustees, finance, IT, and client service teams to maintain smooth and uninterrupted operations.

Collaborate effectively across diverse teams to drive operational improvements and enhance service delivery outcomes.

Process Improvement, Automation, and Project Support encompass the analysis, optimization, and implementation of streamlined workflows, the integration of automated systems to enhance efficiency, and the provision of strategic assistance for project execution. This role involves identifying inefficiencies, developing data-driven solutions, and overseeing the deployment of technology to reduce operational bottlenecks while ensuring seamless project coordination. Key responsibilities include conducting process audits, documenting workflow changes, collaborating with cross-functional teams to align objectives, and monitoring performance metrics to measure impact. Proficiency in project management methodologies, strong analytical skills, and the ability to leverage automation tools are essential, along with a keen focus on continuous improvement and measurable outcomes.

Contribute to the implementation of system upgrades, conduct user acceptance testing (UAT), and lead process optimization efforts.

Enhance operational efficiency, digitization, and automation initiatives to streamline processes and drive productivity.

Drive innovation in operational workflows through strategic process redesign and ongoing enhancements to improve efficiency and effectiveness.

We are seeking a skilled professional to oversee the Risk Management and Control Environment, ensuring robust governance and compliance with regulatory standards. The ideal candidate will have extensive experience in identifying, assessing, and mitigating risks while implementing effective internal controls to safeguard organizational assets. Responsibilities include developing and maintaining risk management frameworks, conducting thorough risk assessments, and ensuring adherence to policies and procedures. Additionally, the role requires collaboration with cross-functional teams to enhance risk awareness and promote a culture of accountability. Strong analytical, communication, and problem-solving skills are essential for success in this position.

Support the mitigation of operational risks by ensuring accurate reconciliations, precise reporting, and robust transaction controls.

Ensure strict compliance with established internal policies, procedures, and applicable regulatory standards.

Handles a wide range of duties encompassing the core functions of the role, ensuring seamless operations and adherence to established protocols. Responsible for executing key tasks with precision, maintaining high standards of performance, and contributing to the overall success of the team. Duties include overseeing critical processes, collaborating with stakeholders to achieve objectives, and addressing any operational challenges that may arise. Maintains meticulous attention to detail while managing responsibilities efficiently to support organizational goals.

Execute a range of additional tasks as required to further business operations objectives on an ongoing basis.

Required expertise, skills, and credentials include a proven track record in the specified field, complemented by hands-on experience and a relevant academic or professional qualification. Candidates must demonstrate a deep understanding of industry standards and best practices, along with the ability to apply this knowledge effectively in practical settings. Additionally, possession of pertinent certifications or licenses, where applicable, is essential to ensure compliance with regulatory and operational requirements.

A bachelor’s degree in finance, accounting, economics, business administration, or a closely related discipline is required.

Seeking candidates with four to six years of hands-on experience in asset management, fund administration, or investment operations.

Professional certification in accounting or finance is strongly preferred, with candidates holding credentials such as a Certified Public Accountant (CPA) designation (Part II or higher), Associate Chartered Accountant (ARCA), or Chartered Financial Analyst (CFA) Level I or above being highly desirable.

Demonstrated proficiency in providing a minimum of 5 years of hands-on experience in the following areas:

Perform fund accounting and valuation processes in accordance with established standards and methodologies.

Reconciles and manages transactions to ensure accuracy and alignment with financial records.

Preparation and submission of reports mandated by regulatory bodies and statutory requirements are essential duties. These duties involve ensuring compliance with applicable laws and regulations, compiling necessary data, and delivering accurate reports within specified deadlines.

In the realm of financial services or asset management, the role involves client servicing responsibilities.

Proficiency in a regulated financial setting is a mandatory requirement for this role.

Proficiency in regional operations or multi-entity environments would be highly beneficial.

Qualifications

BA/BSc/HND , Professional Certificate

Experience Required

4 - 6 years

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