Oversee a comprehensive range of critical duties encompassing strategic planning, operational execution, and team leadership to ensure organizational objectives are met with precision and efficiency. Develop and implement policies, procedures, and performance metrics to enhance productivity, compliance, and continuous improvement across all functional areas. Collaborate closely with senior management to align departmental goals with broader company initiatives, fostering a cohesive and results-driven work environment. Analyze key performance indicators (KPIs) and financial data to identify trends, opportunities, and areas requiring intervention, providing actionable insights to drive informed decision-making. Serve as the primary liaison between executive leadership, internal teams, and external stakeholders to facilitate seamless communication and alignment of priorities.
Business Process Analysis, Design, and Optimization entails systematically evaluating, revising, and enhancing organizational workflows to boost efficiency, reduce operational costs, and elevate overall performance. This role requires expertise in identifying inefficiencies, reengineering processes, and implementing scalable solutions aligned with strategic objectives. Key responsibilities include mapping current processes, analyzing data to pinpoint bottlenecks, designing improved workflows, and monitoring outcomes to ensure sustained improvements. Proficiency in process modeling tools, strong analytical skills, and the ability to collaborate across departments are essential for success in this position.
Responsible for overseeing the discovery, documentation, evaluation, and reengineering of comprehensive business processes spanning Finance, Operations, HR, Procurement, and Program Delivery functions.
Develop detailed current-state (“As-Is”) and future-state (“To-Be”) process maps in strict adherence to BPMN 2.0 standards and industry-leading process management methodologies.
Analyze workflows to pinpoint inefficiencies, bottlenecks, control deficiencies, and potential enhancements, fostering operational excellence, scalability, and standardization.
Drive business process reengineering and automation efforts to enhance operational efficiency and effectiveness.
We are seeking a seasoned professional to oversee ERP transformation initiatives and manage business requirements with precision. The ideal candidate will drive strategic planning, alignment with business objectives, and seamless integration of ERP systems to enhance operational efficiency. Responsibilities include gathering, documenting, and validating detailed business requirements, collaborating with stakeholders to ensure solutions meet organizational needs, and overseeing the entire ERP implementation lifecycle. Strong analytical skills, proficiency in business process modeling, and expertise in ERP systems are essential. The role demands excellent communication abilities to bridge technical and non-technical teams, ensuring clarity and alignment throughout the transformation journey.
Collaborate closely with business stakeholders, project teams, and ERP implementation partners to convert operational needs into well-defined functional business requirements.
Facilitate the seamless integration of business processes with ERP functionalities and organizational goals to enhance operational efficiency and strategic alignment.
Facilitate ERP design workshops, conduct process validation, oversee User Acceptance Testing (UAT), and lead implementation activities to ensure seamless system deployment.
Facilitate the alignment and uniformity of processes to ensure effective ERP implementation throughout the organization.
Stakeholder engagement, change management, and adoption initiatives are critical components of our strategic operations, ensuring seamless transitions and alignment with organizational objectives. This role involves cultivating strong relationships with stakeholders, proactively addressing concerns, and facilitating the adoption of new processes or technologies to drive operational excellence. Responsibilities include developing tailored engagement strategies, leading change management frameworks, and measuring adoption success to optimize outcomes and foster a culture of continuous improvement.
Deliver engaging workshops, conduct in-depth interviews, and lead collaborative cross-functional sessions to systematically gather requirements and champion impactful process improvements.
Foster robust cross-departmental connections to enhance collaboration, ensure strategic alignment, and secure stakeholder endorsement for initiatives.
Support the implementation of change management initiatives, facilitate communication efforts, deliver training sessions, and drive user adoption for process and system transformations.
Track the implementation of new processes and suggest corrective measures to maintain lasting improvements.
Governance, Risk, and Compliance (GRC) processes are developed, implemented, and maintained to ensure adherence to regulatory standards and organizational policies. This role involves identifying potential risks, developing mitigation strategies, and ensuring the organization remains compliant with applicable laws and internal guidelines. Responsibilities include establishing governance frameworks, conducting risk assessments, and overseeing compliance audits to mitigate operational, financial, and reputational risks. The position requires a thorough understanding of regulatory requirements, strong analytical skills, and the ability to collaborate across departments to enforce compliance and improve process efficiency.
Develop and sustain robust process governance frameworks, enforce stringent controls, uphold established standards, and manage comprehensive documentation repositories.
Ensure adherence to organizational policies, donor specifications, audit standards, and all applicable regulatory obligations throughout all processes.
Identify, evaluate, and implement measures to address operational and process-related risks effectively.
Work collaboratively with Finance, Compliance, and Internal Audit teams to enhance control frameworks and ensure process integrity.
Measures performance and drives ongoing enhancements to ensure operational excellence and strategic alignment.
Establish and uphold process key performance indicators, performance measurement criteria, and operational benchmarks.
Monitor, evaluate, and document process efficiency, the progress of improvement initiatives, and organizational results.
Create interactive dashboards, generate insightful reports, and deliver strategic recommendations to facilitate informed, data-driven decision-making across the organization.
Promote a culture of ongoing enhancement by proactively seeking avenues for operational excellence and heightened organizational performance.
WHO WE ARE LOOKING FOR
Bachelor’s degree in Computer Science, Information Technology, or a related field is mandatory. Applicants must possess at least three years of hands-on experience in software development, particularly with Python and JavaScript. Proficiency in database management and RESTful API design is essential. Strong problem-solving abilities and a collaborative team-oriented mindset are required. Excellent communication skills, both written and verbal, are necessary to articulate technical concepts effectively to diverse stakeholders.
A bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a related discipline is required.
A minimum of five to seven years of professional experience in business process analysis, process improvement initiatives, ERP implementation support, or operational transformation projects is required.
Demonstrates extensive expertise in creating and documenting business processes with BPMN 2.0 methodologies.
Seasoned professionals with a proven track record in executing cross-functional operational initiatives or leading systems implementation projects are encouraged to apply. Applicants should demonstrate hands-on experience in coordinating efforts across diverse teams to achieve streamlined operational workflows or successful project rollouts.
Analytical prowess, meticulous documentation abilities, and adept problem-solving capabilities are essential for this role.
Proven expertise in operational excellence and process governance frameworks is required.
Preferred Qualifications
Proficiency in roles within nongovernmental organizations, social enterprises, consulting firms, or multinational corporations is required.
Professionals should possess working knowledge of enterprise resource planning (ERP) systems, including but not limited to Odor, Microsoft Dynamics 365, Oracle NetSuite, SAP, or other comparable software solutions.
BPM, Lean Six Sigma Green Belt, ABP MP, CAP, PMI-PBA, or equivalent credentials are highly beneficial.
Professionals with experience in workflow automation, systems integration, or initiatives focused on digital transformation will find this role a strong fit. A background in optimizing and streamlining processes through technological solutions is highly beneficial. Familiarity with aligning systems to enhance operational efficiency or driving modernization efforts is equally advantageous. Candidates should possess a solid grasp of how automation and integration strategies contribute to broader digital transformation goals.
Proficiency in contributing to process transformation initiatives within Finance, Procurement, HR, or Operations functions is required.
Seasoned professional with a proven track record of spearheading business process reengineering, ERP harmonization, and enterprise-wide transformation initiatives across multinational organizations.
Demonstrated proficiency in critical competencies essential for success in this role is required, including strong analytical thinking, effective problem-solving skills, and the ability to collaborate seamlessly within cross-functional teams. The ideal candidate will exhibit exceptional organizational acumen, meticulous attention to detail, and a proactive approach to managing multiple priorities in a fast-paced environment. Additionally, excellent communication skills—both written and verbal—are imperative, along with the capacity to adapt to evolving business needs and deliver measurable results. A commitment to continuous learning and professional development is also expected, as is the ability to leverage data-driven insights to inform strategic decision-making.
Demonstrates exceptional proficiency in analytical reasoning and the capacity for incisive, independent evaluation of complex information.
Skilled in fostering strong relationships and effectively managing interactions with stakeholders to ensure alignment and collaboration.
Strong written and verbal communication skills
Highly meticulous in ensuring accuracy and maintaining exceptional standards in documentation.
Thrives in dynamic settings while effectively balancing competing priorities with precision and adaptability.
Effective change management skills and a flexible, adaptable mindset are essential for this role. The ideal candidate must demonstrate the ability to guide teams through transitions, implement new processes, and foster a culture of continuous improvement. Strong problem-solving capabilities and resilience in dynamic environments are critical for navigating challenges and driving successful organizational change.
Accomplished organizational abilities and proficient time management capabilities are essential for this role.
Demonstrated capability to foster strong working relationships and drive alignment with teams and senior leadership.
Demonstrates a proactive commitment to ongoing enhancement and measurable achievements through adaptable strategies and a forward-thinking approach.
Exhibits unwavering integrity, maintains a high standard of professionalism, and consistently upholds accountability in all responsibilities.
We are looking for someone who;
Instills Trust – Demonstrates reliability by honoring commitments, fosters credibility through clear and honest communication, and exhibits sincere concern for the well-being of team members.
Demonstrates Courageous Action by proactively addressing challenging situations with confidence and transparency, while embracing new opportunities with determination. Assumes complete accountability for all assigned responsibilities and outcomes.
Demonstrates sound judgment by gathering pertinent information and perspectives as necessary, then executing decisions within their designated scope while recognizing the appropriate circumstances to either escalate concerns or request further direction.
Delivers enhanced efficiency and operational excellence through strategic simplification initiatives.
Achieves an effective equilibrium between standardization and the pragmatic considerations of business operations.
Version:
This role offers a comprehensive benefits package designed to support your professional growth and personal well-being. Employees enjoy competitive health insurance coverage, including medical, dental, and vision options, along with retirement savings plans featuring employer contributions. Additional perks include paid time off, flexible scheduling, and opportunities for professional development through training programs and tuition reimbursement. The organization also provides wellness initiatives, employee assistance programs, and a collaborative work environment that fosters work-life balance. These benefits reflect our commitment to fostering a motivated and engaged workforce.
WHAT YOU’LL GET
This position is situated within a rapidly expanding, socially conscious social enterprise. Upon joining, you will gain access to:
A highly competitive remuneration package is offered, which includes a base salary and the possibility of a performance-based bonus.
Renowned for fostering an exceptional workplace culture, this organization offers abundant avenues for professional development and career advancement.
Colleagues from varied backgrounds across the region, along with policies that reflect a strong dedication to equity and inclusion, characterize our workplace environment.
With a capacity to drive meaningful change, you will have the opportunity to make a substantial difference in your community through your contributions.
Comprehensive health coverage is provided for both the employee and their eligible dependents.
Negotiated advantageous banking terms for employees with extended tenure, including staff savings and provident fund arrangements.
Competitive annual leave entitlements, comprehensive parental leave policies, and opportunities for sabbaticals are provided.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
