We are seeking a highly motivated individual to join our team in a pivotal role that involves overseeing key operations and driving project success. The ideal candidate will possess exceptional analytical skills, strong communication abilities, and a proven track record in [specific industry or field, if applicable]. Proficiency in [relevant software/tools] is essential, along with the capacity to manage multiple priorities efficiently. Responsibilities include leading cross-functional teams, developing strategic initiatives, and ensuring adherence to company policies and industry regulations. This position demands adaptability, problem-solving expertise, and a commitment to delivering high-quality results in a fast-paced environment.
Reporting to the Senior ICT Officer, the ICT Intern will acquire hands-on experience in Information Technology within a fast-paced NGO setting. This internship offers exposure to essential ICT functions, such as user support, systems administration, network monitoring, data and systems management, and ICT security operations. The intern will collaborate closely with the ICT team to support daily functions, contribute to active projects, and advance the organization’s mission by maintaining seamless, secure, and dependable ICT services.
Execute a range of critical duties and responsibilities encompassing strategic planning, operational oversight, and team leadership to drive organizational success. Oversee daily activities to ensure alignment with business objectives, maintain high performance standards, and foster a collaborative work environment. Manage cross-functional initiatives, optimize resource allocation, and implement best practices to enhance productivity and efficiency. Additionally, monitor key performance indicators (KPIs), analyze data trends, and present actionable insights to senior leadership to inform data-driven decision-making. Serve as a liaison between departments to streamline communication, resolve conflicts, and ensure seamless project execution. Finally, uphold compliance with company policies, industry regulations, and ethical standards while championing innovation and continuous improvement.
Offer technical support to employees regarding common software and hardware-related challenges.
Provide support for the setup, configuration, and ongoing upkeep of both hardware and software systems.
Provide assistance with the diagnosis, resolution, and upkeep of network systems and infrastructure.
Conduct follow-ups regarding the repair and maintenance of ICT equipment to ensure timely resolution and operational efficiency.
Deliver comprehensive ICT support for meetings, events, and field operations as required.
Your role involves providing assistance to ICT Security Operations by monitoring potential threats, implementing and upholding security policies, supporting audit activities, and ensuring adherence to organizational standards and regulations.
Document all unresolved issues and promptly escalate them to senior ICT personnel for further review and resolution.
Execute any additional responsibilities delegated by the ICT supervisor as required.
Required are strong academic credentials and relevant professional experience, including an advanced degree in a related field and a minimum of five years of hands-on experience in a comparable role. Candidates must demonstrate proficiency in industry-standard software and tools, along with excellent analytical, problem-solving, and communication skills. A proven track record of leading successful projects, managing cross-functional teams, and delivering measurable results is essential. Additionally, familiarity with regulatory guidelines, compliance standards, and best practices within the sector is highly desirable.
A degree in Computer Science, Information Technology, or a closely related discipline is currently being pursued or has recently been obtained.
Proficient in both Unix and Windows-based applications, along with a solid understanding of fundamental networking concepts.
Seeking a candidate with a strong background in networking, PC maintenance, Microsoft Windows Server, Microsoft Active Directory, desktop operating systems, as well as Cisco routing, switching, and voice technologies.
Exceptional interpersonal acumen and polished communication abilities are imperative.
Demonstrates eagerness to acquire new skills and stay current with evolving technological advancements.
Requires strong attention to detail and the capacity to collaborate effectively within a team setting.
Demonstrates a strong dedication to AGRA’s mission and its foundational principles, ensuring alignment with its overarching goals and guiding values.
Qualifications
BA/BSc/HND
