Job purpose
To conduct channel visits with the objective of enhancing retailer awareness and improving SIM and Float turnaround, while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee critical operational duties, including the development and implementation of strategic initiatives to enhance productivity and efficiency within the organization. Collaborate with cross-functional teams to design and execute projects that align with company objectives, ensuring seamless integration of processes and workflows. Monitor performance metrics to identify areas for improvement, providing data-driven recommendations to optimize outcomes. Lead and mentor team members, fostering a culture of accountability, innovation, and continuous growth. Ensure compliance with industry regulations and internal policies while maintaining high standards of quality and professionalism.
SSO & Agent Recruitment & Mapping – In this role, you will be responsible for identifying and recruiting Agents strategically, with a focus on mobile money outlets and high-traffic retail stores.
Consistently maintain call rates by conducting regular visits to SOS and Agents in accordance with established route and beat plans.
Provide essential business tools for seamless transactions at SSO and agent outlets, ensuring all necessary resources are available for operational efficiency. Additionally, conduct comprehensive training sessions for SOS and Trash Agents to familiarize them with the relevant processes and procedures.
Train agents to proficiently handle Anti-Money Laundering (AML) protocols and educate them on Structured Suspicious Operations (SOS) with a focus on Know Your Customer (KYC) procedures, specifically in alignment with SIM REG compliance requirements.
Monitor and maintain float and stock levels while verifying that agents comply with the 1.5x stock requirement. Ensure Stock Sales Officers (SOS) have sufficient stock SIMs available for new registrations and activation processes.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
The ideal candidate must possess a combination of academic credentials and relevant professional experience to excel in this role. A minimum of a bachelor’s degree in a related field is required, with a preference for advanced degrees or specialized certifications where applicable. Additionally, candidates should demonstrate hands-on experience in the industry, showcasing expertise through prior roles or projects. Strong analytical, problem-solving, and communication skills are essential, along with the ability to work collaboratively in a dynamic environment. Familiarity with industry-specific tools, methodologies, and best practices will be highly advantageous.
A degree in Business, Marketing, or a comparable discipline—either a diploma or a bachelor’s level qualification—is required for this role.
Demonstrated success in van sales or an equivalent sales position required.
Holders of a valid driver’s license are required to fulfill this position.
Experience
Professional candidates will possess a minimum of one year of hands-on experience in sales and distribution, ideally within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors.
We seek a candidate with strong interpersonal skills, a proven ability to lead cross-functional teams, and a track record of delivering results under tight deadlines. The ideal applicant will demonstrate expertise in strategic planning, problem-solving, and stakeholder management, ensuring alignment with organizational objectives. A minimum of five years of progressive leadership experience in a fast-paced environment is required, along with a bachelor’s degree in business administration, management, or a related field. Proficiency in data analysis, project management tools, and industry-specific software is essential. The role involves overseeing daily operations, mentoring junior staff, and driving continuous improvement initiatives to enhance efficiency and productivity.
We prioritize delivering exceptional service by consistently meeting and exceeding customer expectations through attentive, responsive, and personalized interactions. Our commitment to customer satisfaction drives every decision, ensuring seamless experiences at every touchpoint. We seek individuals who demonstrate strong interpersonal skills, empathy, and a proactive approach to resolving inquiries and addressing concerns efficiently. The ideal candidate will thrive in a fast-paced environment, leveraging their problem-solving abilities and attentiveness to maintain high levels of customer engagement and loyalty.
Demonstrates exceptional proficiency in persuasion and negotiation techniques to achieve mutually beneficial agreements.
Networking and cultivating strategic alliances are essential components of this role. The position requires actively engaging with external stakeholders, including clients, vendors, and industry leaders, to establish mutually beneficial relationships. Responsibilities include identifying partnership opportunities, negotiating terms, and ensuring alignment with organizational objectives. Strong interpersonal and communication skills are necessary to facilitate collaboration and drive long-term growth.
Analytical thinking involves the capacity to systematically assess situations, identify patterns, and derive logical conclusions from complex data. Professionals with strong analytical skills evaluate information objectively, break down intricate problems into manageable components, and implement structured approaches to develop effective solutions. This skill set is essential for roles requiring data interpretation, decision-making, and strategic planning, where meticulous examination and evidence-based reasoning drive successful outcomes.
Qualified candidates fulfilling the specified criteria are invited to submit their application letter, expected salary, and comprehensive CV, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should include “Activation Team Lead – Stanza,” and candidates must clearly state their current location in the application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
