Job Purpose
The Chief Growth Officer will spearhead AMSL’s strategic transformation, driving revenue expansion, enhancing operational frameworks, commercializing technology, and strengthening institutional capabilities. This position will collaborate closely with the Managing Director and Board to transition AMSL from a project-centric HR consulting and recruitment provider into a scalable, high-performance organization offering diversified, technology-powered HR solutions.
Oversee and execute a comprehensive set of duties encompassing strategic planning, operational management, and team leadership to drive organizational success. Develop and implement policies, procedures, and best practices to ensure efficiency, compliance, and continuous improvement across all functions. Collaborate with cross-functional teams to align objectives, optimize resources, and foster innovation while maintaining high standards of accountability and performance. Monitor key performance indicators, analyze data trends, and provide actionable insights to senior leadership to support informed decision-making. Serve as a liaison between departments, stakeholders, and external partners to facilitate seamless communication and project execution. Ensure adherence to industry regulations, company policies, and ethical standards while promoting a culture of transparency, collaboration, and professional growth.
The ideal candidate will undertake the following responsibilities:
Developing annual business plans, revenue targets, operating plans, and performance dashboards that align with AMSL’s growth strategy.
Responsible for driving revenue expansion across a diverse portfolio of HR services, including consulting, recruitment, payroll outsourcing, HR outsourcing, training, HR technology, salary surveys, and employer-of-record solutions.
Developing a robust commercial infrastructure entails establishing and managing sales pipelines, overseeing key account relationships, monitoring tender processes, crafting compelling proposals, and fostering strategic partnerships.
Transforming AMSL’s services into structured, market-ready solutions involves establishing clear parameters for scope, pricing, timelines, standardized templates, and delivery benchmarks.
Developing robust operational frameworks that encompass project management, quality assurance, client success initiatives, service-level benchmarks, and performance reporting mechanisms.
Expanding recurring revenue streams via payroll solutions, HR outsourcing services, HRMS/ATS subscription models, retainer-based agreements, training initiatives, and salary data offerings.
Assisting in the commercialization of AMSL’s HR technology platforms, such as ATS, HRMS, payroll, and HR data solutions.
Enhancing recruitment and executive search functions by bolstering sector-specific desks, expanding talent pipelines, refining candidate databases, and fortifying client retention strategies.
Driving the growth and enhancement of exceptional teams across key functions such as business development, consulting, recruitment, payroll, training, technology, research, and operations.
Monitoring financial performance, assessing project profitability and margins, managing debtors, identifying operational risks, and ensuring adherence to compliance standards.
Facilitating strategic collaborations for talent mobility, employer-of-record solutions, and expansion initiatives across East Africa and international markets.
Must possess a bachelor’s degree in a relevant field or an equivalent combination of education and professional experience. A minimum of three years of hands-on experience in a related role is mandatory, along with proficiency in industry-standard software and tools. Strong analytical, problem-solving, and communication skills are essential to thrive in this position. Candidates should demonstrate the ability to work independently, manage multiple priorities, and meet tight deadlines consistently. Familiarity with project management methodologies and prior leadership experience are highly advantageous.
The preferred candidate will possess the following qualifications:
A Bachelor’s degree in Business Administration, Human Resources Management, Commerce, Economics, Finance, Technology, Organizational Development, or a related discipline is required.
A Master’s degree in Business Administration, Strategy, Human Resource Management, Organizational Development, Finance, or a related discipline is highly desirable.
Seasoned professionals with a minimum of 10 to 15 years of progressive leadership experience are required, including at least five years in a senior management capacity.
Demonstrated success in expanding a business unit, professional services firm, HR outsourcing company, recruitment agency, payroll service provider, consulting organization, BPO provider, SaaS/technology-enabled enterprise, or regional services organization.
With a proven track record in driving revenue expansion, cultivating business opportunities, overseeing operational workflows, nurturing key client relationships, and guiding high-performing teams.
Proficiency in areas such as HR consulting, recruitment, payroll, outsourcing, training, HR technology, or professional services is highly beneficial.
Proficiency in international or regional business operations will be regarded as a valuable asset.
Demonstrated proficiency in critical thinking, problem-solving, and adaptability to dynamic environments. Strong interpersonal and communication skills essential for fostering collaborative relationships and engaging with stakeholders at all levels. Ability to manage multiple priorities efficiently while maintaining a high standard of accuracy and attention to detail. Proven track record in analytical reasoning and data-driven decision-making. Committed to continuous professional development and staying current with industry trends. Familiarity with relevant software, tools, or methodologies relevant to the role. Capable of working independently or as part of a team to achieve organizational objectives.
The ideal candidate should exhibit proficiency in the following areas:
Exceptional expertise in commercial strategy and business expansion is essential.
Strategically minded, with a proven ability to translate vision into action through practical implementation and operational execution.
Demonstrated expertise in designing, developing, and scaling robust systems, assembling high-performing teams, and implementing efficient operational processes to drive sustainable business growth.
Demonstrates a solid grasp of models based on recurring revenue, including retainers, subscriptions, and productized services.
Proven ability to lead teams effectively, articulate ideas clearly, and facilitate productive negotiations while cultivating strong relationships with key stakeholders.
Demonstrates strong financial acumen with a focus on maintaining fiscal responsibility, optimizing margins, and ensuring accountability for performance outcomes.
Individuals should possess a strong understanding of technology, particularly in areas such as Customer Relationship Management (CRM) systems, Applicant Tracking Systems (ATS), Human Resource Management Systems (HRMS), payroll platforms, and digital tools.
Thrives in a dynamic, founder-driven business setting, demonstrating adaptability and initiative in a fast-paced entrepreneurial environment.
Professional integrity, resilience, and a strong focus on achieving results are essential attributes for this role. Candidates must demonstrate a high level of dedication and commitment to maintaining ethical standards while navigating challenges with composure and determination.
Drive measurable outcomes by consistently meeting or exceeding established Key Performance Indicators, ensuring alignment with organizational goals and strategic objectives. Regularly track, analyze, and report progress against these benchmarks to identify trends, address gaps, and optimize performance. Utilize data-driven insights to inform decision-making, enhance productivity, and contribute to continuous improvement across key operational areas.
The position will be evaluated based on mutually agreed-upon annual objectives, which encompass the following criteria:
Driving revenue expansion and meeting annual business objectives.
The company seeks to expand recurring revenue streams through retainers, payroll services, outsourcing solutions, HR management systems (HRMS), applicant tracking systems (ATS), and subscription-based offerings.
We are seeking to expand our client base by acquiring a specified number of new retained clients and strategic accounts, ensuring long-term partnerships and mutual growth opportunities.
Proposal conversion rates and the value of the sales pipeline are essential metrics for evaluating performance and forecasting revenue potential.
Managed employees on payroll and onboarded clients utilizing HR outsourcing services.
Executive recruitment projects and leadership hiring initiatives have been successfully completed, ensuring the alignment of top-tier talent with organizational needs.
Training revenue, public workshops, corporate trainings, and participant numbers are all critical metrics for assessing program success and growth potential.
As a key contributor to HRMS/ATS platform implementations and the commercialization of technology products, you will play a pivotal role in driving client success and achieving strategic milestones. Your responsibilities will encompass supporting paying clients through the HRMS/ATS lifecycle while ensuring seamless integration and adoption of technology solutions. Additionally, you will collaborate closely with cross-functional teams to advance the commercialization process, ensuring alignment with market demands and business objectives.
Ensuring adherence to project delivery schedules, maintaining high levels of client satisfaction, and strictly complying with quality assurance standards are critical priorities.
Profitability, gross margins, debtor management, and operational efficiency are key areas of focus for this role. Responsibilities include overseeing financial performance to ensure robust profitability, analyzing and optimizing gross margins, managing debtor accounts to minimize risk and enhance cash flow, and implementing strategies to improve overall operational efficiency across the organization.
Design and implementation of organizational frameworks, standard operating procedures, performance tracking tools, and analytical dashboards for the business unit are required.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
10 - 15 years
