The Assistant General Manager (AGM) – Tours oversees the Tours Division’s daily operations, spearheading efforts to enhance long-term growth, efficiency, profitability, and strategic scalability. As the operational foundation of the department, this position guarantees smooth delivery across inquiries, quotations, reservations, cost management, allocations, supplier coordination, and client service.
The preferred candidate is a commercially astute, process-oriented leader with strong operational resilience. In collaboration with the General Manager, the Assistant General Manager assumes complete accountability for departmental organization, team productivity, adherence to CRM protocols, enhancement of costing tools, and implementation of strategic service recovery measures.
Oversee and execute critical duties including the development and implementation of strategic initiatives, management and leadership of cross-functional teams, and ensuring alignment with organizational goals. Conduct comprehensive performance evaluations, identify areas for improvement, and foster a culture of continuous enhancement. Maintain accountability for project timelines, budget adherence, and resource allocation while collaborating with senior leadership to drive operational excellence and innovation. Additionally, serve as a primary point of contact for stakeholders, ensuring transparent communication and alignment across departments.
The department is responsible for providing strategic leadership and ensuring operational oversight. Key duties include establishing departmental goals, managing resources efficiently, and maintaining high performance standards. Additionally, the role involves overseeing daily operations, implementing policies, and fostering team collaboration to achieve organizational objectives. Strong leadership, analytical skills, and the ability to drive process improvements are essential for success in this position.
Oversee and direct the day-to-day operational activities of the Tours Division to ensure seamless workflow management.
Ensure seamless coordination throughout the entire booking process, encompassing quotations, costing, reservations, confirmations, logistics, and documentation.
Foster a culture of operational excellence by instilling discipline, accountability, and efficiency, while ensuring consistent service delivery across all operational teams.
Serve as the primary operational escalation resource for resolving intricate itineraries, addressing service recovery needs, and managing high-priority client concerns.
Regularly assess and enhance departmental workflows, task distributions, and organizational frameworks to drive efficiency and effectiveness.
We are seeking a dynamic professional to drive team management and leadership development initiatives. The ideal candidate will oversee team performance, cultivate a collaborative work environment, and mentor emerging leaders. Responsibilities include implementing leadership training programs, evaluating team dynamics, and fostering professional growth opportunities. Candidates must possess strong interpersonal skills, prior experience in team leadership, and a proven ability to inspire and guide teams toward achieving organizational goals.
Supervise, guide, and inspire travel consulting and operational support teams while fostering their professional growth and enhancing their skill sets.
Efficiently distribute tasks while tracking team performance, ensuring precision and timely completion of quotations.
Develop a high-performance culture that prioritizes excellence, client satisfaction, and business acumen.
Conduct thorough assessments to pinpoint performance and training deficiencies, then design and execute ongoing learning and development programs to address identified gaps.
Develop and implement strategies to reduce reliance on individual personnel by fostering cross-training initiatives and ensuring strict adherence to Standard Operating Procedures (SOPs).
Oversee the strategic development and operational execution of tour packages, ensuring alignment with commercial objectives and market demands. Manage the end-to-end process of designing, pricing, and delivering tours while collaborating with cross-functional teams to optimize profitability and customer satisfaction. Analyze performance metrics, market trends, and feedback to refine offerings and enhance competitive positioning. Drive efficiency in operational workflows, vendor negotiations, and cost management to meet financial targets. Lead initiatives to expand product portfolios and identify new revenue streams within the travel and tourism sector.
Responsible for directing the planning, budgeting, validation, and implementation of both domestic and international tour itineraries.
I oversee high-value, intricate VIP, corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), and highly sensitive reservations with precision and discretion.
Ensure meticulous precision in all itineraries, cost calculations, service confirmations, supplier agreements, and on-site documentation.
Oversee profit margins and commercial sustainability for all proposals and active shipments.
Ensure prompt closure and financial reconciliation of trip files following their execution.
The CRM and costing tool management involves overseeing the implementation, maintenance, and optimization of customer relationship management systems and costing tools to enhance operational efficiency and financial accuracy. This role requires a strong understanding of CRM platforms, cost analysis methodologies, and data management best practices. Responsibilities include configuring and customizing tools to meet business needs, ensuring data integrity, generating insightful reports, and training users on system functionalities. Additionally, the position demands proficiency in data analysis, problem-solving skills, and the ability to collaborate with cross-functional teams to align tools with organizational objectives.
Oversee the deployment, administration, and continuous improvement of the company’s CRM and central costing tools across the division.
Maintain rigorous data management practices to ensure precise documentation of all inquiries, quotes, follow-ups, client preferences, and supplier engagements.
Audit system usage on a consistent basis to confirm the team consistently employs technology for pricing accuracy, margin management, and task automation.
Work collaboratively with IT teams, external system vendors, and internal stakeholders to enhance system templates, reporting functionalities, and overall system features.
Utilize data analytics, including conversion trends, pipeline movement, and turnaround times, to pinpoint operational inefficiencies and monitor team performance.
The role involves providing dedicated assistance in boosting sales conversion rates and driving business development initiatives. Key responsibilities include identifying new business opportunities, cultivating client relationships, and supporting the sales team in achieving revenue targets. Additionally, the position requires analyzing market trends, collaborating with cross-functional teams, and implementing strategies to enhance customer acquisition and retention. Strong communication, negotiation, and analytical skills are essential, along with a proven track record in sales or business development. Proficiency in CRM tools and data analysis is a valuable asset for this position.
Collaborate closely with the sales and consulting teams to enhance the efficiency of converting quotes into bookings.
Engage proactively in critical client discussions, refine proposals to enhance value, and oversee strategic account relationships to drive growth and retention.
Assume full accountability for high-level, strategic inquiries from initial engagement through to impeccable delivery.
Collaborate with the Sales and Marketing teams to analyze market gaps, recognize emerging travel segments, and uncover opportunities for revenue expansion.
Drives meaningful strategic impact and ensures scalable solutions to enhance organizational growth and operational efficiency.
Assist the General Manager in implementing the department’s strategic vision, achieving revenue objectives, and advancing the growth plan.
Spearhead strategic initiatives aimed at streamlining operations and enhancing overall profitability by eliminating inefficiencies.
Engage in collaborative forecasting sessions, contribute to budget planning initiatives, and provide strategic input on scaling efforts within the department.
Develop robust, automated, and scalable operational frameworks designed to efficiently manage substantial seasonal fluctuations in demand.
We are seeking a dynamic professional to drive product development and spearhead innovation initiatives. The ideal candidate will possess a strong background in product lifecycle management, with expertise in identifying market opportunities and translating them into viable product concepts. Responsibilities include conducting market research, collaborating with cross-functional teams to refine product ideas, and overseeing the development process from conception to launch. Additionally, the role requires a keen understanding of emerging technologies, user-centric design principles, and agile methodologies to ensure products meet evolving customer needs. Strong analytical, problem-solving, and communication skills are essential, along with the ability to work in fast-paced environments while managing multiple priorities effectively.
Propel the ongoing enhancement, expansion, and modernization of the tour product portfolio.
Lead the team in crafting immersive, destination-focused, and unique itineraries that cater to diverse traveler demographics.
Drive forward innovation across route planning, seasonal experiences, niche interest travel, and premium/luxury travel concepts.
Regularly assess product offerings against shifting global traveler demands and competitive market benchmarks to ensure alignment with industry standards.
We specialize in enhancing supplier relationships and optimizing contract performance to drive operational excellence and cost efficiency. This role involves evaluating supplier performance, negotiating favorable terms, and ensuring compliance with contractual obligations to maximize value for the organization. Key responsibilities include conducting regular supplier assessments, identifying cost-saving opportunities, and fostering strategic partnerships to mitigate risks and improve supply chain resilience. Additionally, the position requires meticulous contract administration, proactive issue resolution, and collaboration with cross-functional teams to align procurement strategies with business objectives. Strong analytical, negotiation, and communication skills are essential, along with a deep understanding of procurement best practices and contract law.
Develop and maintain high-value, strategic partnerships with essential suppliers, including hotels, transport providers, local guides, and ancillary service providers.
Facilitate commercial discussions aimed at obtaining advantageous pricing, enhanced contractual terms, additional benefits, and adaptable cancellation provisions.
Monitor supplier adherence to service level agreements (SLAs) and take corrective measures or transition vendors as required to uphold performance standards.
Quality Assurance and Regulatory Adherence are critical functions within this role. The incumbent will be tasked with ensuring all processes and outputs meet stringent quality standards and comply with relevant regulations. This involves conducting regular inspections, performing detailed audits, and implementing corrective actions where necessary. Additionally, the position requires meticulous documentation of findings, stringent adherence to compliance protocols, and proactive identification of potential risks to mitigate future issues.
Ensure strict compliance with company standard operating procedures, margin guidelines, internal approval limits, and documentation requirements.
Implement proactive quality control measures to reduce operational discrepancies, pricing inaccuracies, and client grievances.
Maintain structured operational reports, ensure financial audit preparedness, and uphold risk-management protocols.
Deliver seamless operations and maintain exceptional service standards during peak travel seasons and high-occupancy periods.
Market intelligence and competitive analysis professionals gather, interpret, and utilize data to assess industry trends, competitive dynamics, and potential opportunities or threats. They conduct thorough research on competitors, market conditions, and emerging technologies to support strategic decision-making. Responsibilities include monitoring industry developments, analyzing market share and performance metrics, and identifying gaps or areas for growth. Proficiency in data analysis tools, strong analytical skills, and the ability to synthesize complex information into actionable insights are essential. Experience in market research methodologies, familiarity with industry trends, and excellent communication skills to present findings effectively are also required.
Analyze emerging travel patterns, monitor competitors’ pricing strategies, assess evolving traveler preferences, and stay informed about industry regulations worldwide.
Deliver insightful, well-organized feedback and data-driven insights to Senior Management, enabling informed decision-making in response to evolving market dynamics.
To maintain a competitive market advantage, promptly adjust product positioning and operational strategies as needed.
Seeking a highly motivated and skilled professional with a proven track record of success in the relevant field, backed by a minimum of [X] years of hands-on experience. The ideal candidate will possess a [specific degree or certification] from an accredited institution, along with specialized training in [key skill or area]. Strong analytical, problem-solving, and communication abilities are essential, as are proficiency in [specific software, tools, or methodologies]. Familiarity with [industry-specific regulations, standards, or best practices] is required, and prior experience in [specific tasks or industries] is highly desirable. Exceptional organizational and time-management skills, coupled with a collaborative and detail-oriented approach, will ensure success in this fast-paced environment.
A Bachelor’s degree in Hospitality, Tourism Management, Business Administration, or a closely related discipline is required; a Master’s degree or relevant professional certifications are strongly preferred.
A minimum of eight years of progressive experience in tour operations, outbound or inbound travel management, or Destination Management Company (DMC) operations is required, including at least three years in a senior supervisory or managerial position.
Technical Competency: Demonstrates expert-level familiarity with tour-costing applications, leading CRM platforms, travel reservation systems, and Global Distribution Systems (GDS) or comparable inbound solutions.
Demonstrated expertise in overseeing profit and loss components, enhancing profitability through margin improvements, and executing extensive budgetary planning.
Demonstrated proficiency in critical competencies is essential for success in this role. Candidates must exhibit strong organizational acumen, exceptional problem-solving capabilities, and effective interpersonal communication skills. The ability to work collaboratively within cross-functional teams, manage multiple priorities, and maintain meticulous attention to detail is crucial. Additionally, proficiency in relevant software tools and a commitment to continuous professional development are required.
Demonstrated expertise in leadership, evidenced by a history of successfully expanding high-performing operational teams.
Accomplished in crafting meticulous organizational frameworks, streamlining logistical operations, and optimizing workflow processes to ensure peak efficiency.
Accomplished at negotiating complex agreements and cultivating enduring partnerships with global clients and suppliers.
Analytical thinker capable of deriving meaningful insights from data to enhance conversion performance.
Remains composed in high-pressure situations with exceptional crisis-management and service-recovery abilities.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
8 years
