Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and high-performing IT systems that align with business operations and strategic expansion. This position will manage ICT infrastructure, information security protocols, digital transformation projects, systems support, and the creation of innovative technology solutions aimed at improving service delivery.
The preferred applicant should demonstrate extensive expertise as an ICT leader, encompassing proven proficiency in financial systems, robust IT governance practices, comprehensive cybersecurity measures, and forward-thinking digital innovation strategies.
Oversee a comprehensive range of duties encompassing core operational, strategic, and administrative functions within the organization. Lead and execute critical initiatives to drive efficiency, innovation, and sustainable growth across departments. Collaborate closely with senior leadership to align operational objectives with long-term business goals, ensuring measurable outcomes and continuous improvement. Manage day-to-day activities with precision, prioritizing tasks to optimize resource allocation and meet key performance indicators. Foster a culture of accountability, transparency, and collaboration among teams to enhance productivity and achieve organizational success. Develop and implement policies, procedures, and best practices to streamline workflows and mitigate risks. Ensure compliance with industry regulations, legal requirements, and internal standards while maintaining high ethical and professional conduct.
ICT Strategy & Leadership
Formulate, execute, and oversee ICT strategies that are fully integrated with the organization’s overarching business objectives.
Offer strategic guidance and management to the ICT team, fostering an environment of excellence and ongoing enhancement in performance.
Spearhead digital transformation projects aimed at boosting operational efficiency, elevating customer experience, and advancing automation across the organization.
ICT Infrastructure & Systems Management encompasses the oversight, maintenance, and optimization of an organization’s technology framework, ensuring seamless operation of hardware, software, networks, and related services. This role involves designing, implementing, and monitoring robust IT infrastructure solutions to align with business objectives, while managing system upgrades, security protocols, and performance enhancements. Responsibilities include troubleshooting complex technical issues, coordinating with cross-functional teams, and ensuring compliance with industry standards and regulatory requirements. Candidates should possess strong analytical skills, proficiency in relevant technologies, and experience in project management to deliver efficient and scalable solutions.
Responsible for managing the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Maintain the high performance, scalability, and security of essential systems, such as credit management platforms, databases, and digital infrastructure.
Oversee system upgrades, cultivate strategic vendor partnerships, and execute IT procurement initiatives in strict adherence to established budgetary guidelines.
Cybersecurity and risk management professionals safeguard digital assets by identifying vulnerabilities, implementing protective measures, and mitigating threats to ensure organizational resilience. They assess potential risks, develop comprehensive security policies, and enforce compliance with industry standards and regulations. Responsibilities include monitoring network traffic, conducting threat analyses, and responding to security incidents to minimize operational disruptions. Additionally, they collaborate with cross-functional teams to raise awareness, conduct training, and foster a culture of security awareness throughout the organization. A strong foundation in cybersecurity frameworks, risk assessment methodologies, and incident response protocols is essential, along with proficiency in tools such as SIEM, IDS/IPS, and vulnerability scanners.
Develop and oversee resilient information security protocols to safeguard data integrity, system functionality, and network security.
Oversee cybersecurity programs encompassing threat detection and mitigation, incident response management, penetration testing execution, and comprehensive disaster recovery planning strategies.
Ensure adherence to all pertinent ICT policies, statutory obligations, and regulatory frameworks, including the Data Protection guidelines, is critical.
We provide systems support and deliver user training initiatives, ensuring seamless operational efficiency. Our responsibilities include troubleshooting technical issues, maintaining system integrity, and guiding users through software and hardware functionalities. Candidates must possess strong problem-solving abilities, in-depth knowledge of IT infrastructure, and exceptional communication skills to effectively train and assist users. A degree in computer science, information technology, or a related field is required, along with relevant certifications and prior experience in a support or training role.
Offer comprehensive supervision of helpdesk functions while ensuring IT issues are addressed promptly and efficiently.
Maintain accurate and thorough documentation for all systems, processes, and disaster recovery protocols to uphold compliance and operational integrity.
Develop and implement user training initiatives aimed at improving system adoption and fostering digital proficiency.
ICT Governance & Compliance oversees the strategic alignment of information and communication technology with organizational policies and regulatory standards. This role ensures adherence to governance frameworks, risk management protocols, and compliance obligations to safeguard data integrity and operational efficiency. Responsibilities include developing and enforcing ICT policies, conducting audits, and mitigating potential risks to maintain system security and regulatory conformity. Candidates must possess expertise in governance principles, risk assessment methodologies, and relevant compliance frameworks, along with strong analytical and problem-solving skills. Proficiency in industry-specific regulations and the ability to collaborate across departments are essential for success in this position.
Formulate, implement, and uphold ICT policies, standards, and procedures to ensure consistent governance and operational excellence across the organization.
Maintain data integrity and oversee the implementation of robust backup procedures while regularly testing business continuity plans.
Perform systematic IT audits on a routine basis to evaluate system performance and detect opportunities for enhancement.
Driving forward innovation and fostering a culture of continuous improvement are central to this role. You will spearhead initiatives aimed at enhancing efficiency, quality, and performance across all facets of operations. Key responsibilities include identifying opportunities for process optimization, implementing best practices, and ensuring sustainable growth through iterative enhancements. Collaboration with cross-functional teams will be essential to align improvements with strategic objectives while maintaining high standards of accountability and measurable outcomes. A proactive approach to problem-solving and a commitment to ongoing development will be critical to success in this position.
Evaluate emerging technologies and oversee their integration to enhance operational efficiency within the organization.
We collaborate on the creation and enhancement of digital solutions, encompassing mobile applications, customer-facing portals, and customer relationship management systems.
Evaluate emerging information and communication technology trends, then provide well-founded strategic recommendations to executive leadership for informed decision-making.
Seeking candidates with a Bachelor’s degree in a relevant field, coupled with at least three years of hands-on experience in a similar role. Proven expertise in project management, strategic planning, and cross-functional collaboration is essential, along with proficiency in industry-standard software tools. Strong analytical, problem-solving, and organizational skills are required to drive initiatives forward. Exceptional communication and leadership abilities are also necessary to guide teams and stakeholders effectively. Preferred qualifications include certifications such as PMP or Six Sigma, as well as experience in a fast-paced, results-driven environment.
A Bachelor’s degree in Information Technology, Computer Science, or an equivalent field is required.
A master’s degree in a relevant field such as IT, Data Science, Cybersecurity, or Business is preferred, with a business background serving as an added advantage.
With a minimum of seven to ten years of experience in the ICT sector, including at least three years in a leadership position, you will bring a strong foundation of technical expertise and team management.
Proficiency in financial services, banking, microfinance, credit systems, or fintech is strongly preferred.
Possesses extensive expertise in the following areas:
ICT infrastructure management, along with expertise in networking and cloud technologies, is essential for this role. Proficiency in designing, implementing, and maintaining these systems will be required, ensuring seamless connectivity and optimal performance. Candidates should possess a strong understanding of cloud platforms, network architectures, and infrastructure solutions to support organizational objectives. The position demands familiarity with industry best practices, troubleshooting methodologies, and the ability to collaborate across teams to deliver reliable and scalable IT solutions.
Cybersecurity frameworks and best practices
Experienced professionals in database management systems, including expertise in SQL and Oracle, are sought to oversee and optimize database operations, ensuring data integrity, security, and efficient performance. Candidates must demonstrate proficiency in database design, query optimization, and troubleshooting, along with a strong understanding of relational and non-relational database models. Responsibilities include maintaining database infrastructure, implementing backup and recovery procedures, and collaborating with cross-functional teams to support business applications and reporting needs. Familiarity with performance tuning, data migration, and compliance with regulatory standards is essential.
Sophisticated enterprise applications, including Enterprise Resource Planning (ERP) systems, specialized loan management platforms, and Customer Relationship Management (CRM) tools, constitute the foundation of core business operations.
Ensuring adherence to data protection regulations and upholding stringent compliance standards are critical responsibilities of this role.
Proficient communication, analytical thinking, and technical expertise constitute core capabilities essential for success in this role. Demonstrated adaptability and collaborative aptitude enable effective teamwork and problem resolution. Strong organizational skills, paired with meticulous attention to detail, ensure accurate project execution and compliance with established standards. Proficiency in relevant software, tools, and methodologies further enhances operational efficiency and outcome quality.
Strong leadership and people management skills.
Exceptional aptitude for analyzing complex situations and arriving at well-informed, strategic resolutions.
Maintaining unwavering integrity, safeguarding confidentiality, and upholding professional ethics are essential requirements for this role.
Skilled in overseeing projects and collaborating effectively with vendors to ensure timely and successful delivery.
Thrives in high-pressure environments while consistently meeting strict deadlines.
Demonstrated ability to convey information effectively and foster productive relationships with key stakeholders.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
