Our client, a prominent telecommunications provider, is seeking a Field Operations Engineer specializing in Fiber.
We are seeking a motivated individual to join our team in the capacity of [Job Title], where you will play a pivotal role in [core responsibility or department focus]. Your primary responsibilities will include [key duty 1], [key duty 2], and [key duty 3], ensuring alignment with organizational objectives while maintaining high standards of efficiency and accuracy. The ideal candidate will possess [required skill/qualification 1], [required skill/qualification 2], and [required skill/qualification 3], in addition to demonstrating strong [soft skill, e.g., communication, problem-solving] abilities. Proficiency in [software/tool/language] is essential, along with [years of experience] in [related field or role]. This position demands a proactive approach, the capacity to work both independently and collaboratively within cross-functional teams, and a commitment to continuous professional development.
Perform all duties associated with routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fiber optic network.
Oversee and implement a diverse range of critical duties encompassing strategic planning, operational execution, and performance monitoring to ensure organizational objectives are met efficiently. Collaborate with cross-functional teams to optimize workflows, enhance productivity, and drive continuous improvement across all business units. Develop and maintain robust policies, procedures, and controls to uphold compliance with industry standards and regulatory requirements while fostering a culture of accountability and transparency. Analyze complex data sets, prepare comprehensive reports, and present actionable insights to senior leadership to inform decision-making processes. Lead initiatives aimed at cost reduction, risk mitigation, and sustainable growth, ensuring alignment with long-term corporate goals.
Evaluates and tests fiber network infrastructure, both aged and defective, in addition to conducting scheduled preventive maintenance on optical cables, closure kits, ducts, and manholes.
Develop sensor indicators and conduct thorough inspections to verify that fiber optic systems are free from faults that could compromise their operational stability.
Performs routine assessments of the designated system and rectifies any identified deficiencies.
Prepare and oversee system documentation, including records and diagrams. Conduct fiber optic maintenance tasks such as break/link analysis, splicing, core alignment, and splice quality verification using the required tools and techniques.
Principal Outputs
Striving to meet and exceed established performance KPIs is a critical objective for this role, ensuring measurable success and continuous improvement in key operational areas.
Ensure that the fiber segment maintains an availability rate of at least 98%.
The objective is to ensure that 80% of technical tasks (TTs) are completed within the agreed Service Level Agreement (SLA) timeframe.
Ensure fiber splices maintain a quality level with a slope of less than 0.25 dB/km per segment.
Seeking candidates with a strong academic foundation and relevant professional experience. Applicants should possess the requisite educational credentials and demonstrated expertise in their field. A minimum of a bachelor’s degree in a related discipline is required, with advanced degrees preferred for certain roles. Professional certifications or licenses may also be necessary, depending on the position. Prior to work experience in a similar capacity is highly desirable, ensuring candidates can effectively contribute from the outset.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering, or a closely related discipline, is required.
Proficiency in optical fiber technology through structured training programs is required.
Earned a Higher Diploma specifically in Electrical and Electronics Engineering to build a robust foundation in both disciplines.
Earn a recognized credential in fiber technology to validate your expertise in this specialized field.
Experience
With a minimum of two years of hands-on experience in fiber maintenance, candidates should demonstrate proficiency in managing and maintaining fiber-optic systems.
We possess a strong background in evaluating trends, conducting root cause analyses, pinpointing critical issues, and implementing strategic actions to enhance network and service availability and quality.
We seek a candidate who demonstrates a strong capability in key areas, including strategic thinking, problem-solving, and effective communication. The ideal applicant will possess exceptional analytical skills, with the ability to interpret complex data and derive actionable insights. Leadership experience is essential, as the role involves guiding teams and driving performance. Additionally, the position demands proficiency with industry-specific tools and technologies, as well as a commitment to continuous learning and professional development.
Proficient in a variety of technical competencies encompassing system administration, network configuration, and cloud infrastructure management. Skilled in troubleshooting complex technical issues, implementing robust security protocols, and optimizing system performance. Capable of developing and maintaining comprehensive documentation for technical processes and procedures. Experience with scripting languages such as Python or Bash to automate repetitive tasks and enhance operational efficiency. Familiarity with virtualization technologies, containerization (e.g., Docker, Kubernetes), and CI/CD pipelines for streamlined software deployment. Strong proficiency in operating systems including Windows, Linux, and macOS, along with virtualization platforms like VMware and Hyper-V.
Maintenance of fiber optics involves specialized tools and methods to ensure optimal performance and reliability.
Microsoft Office Suite proficiency is essential for this role, necessitating a strong command of applications such as Word, Excel, and PowerPoint. Candidates must demonstrate the ability to create, edit, and format professional documents, spreadsheets, and presentations with precision and efficiency. Familiarity with advanced features—including pivot tables, macros, and collaborative tools—is highly desirable. Additionally, experience with data analysis, report generation, and troubleshooting technical issues within the Office environment will be advantageous. Strong organizational skills and attention to detail are required to manage complex tasks and meet deadlines consistently.
We prioritize customer satisfaction by meticulously addressing needs, promptly resolving inquiries, and delivering tailored solutions. Candidates should demonstrate strong interpersonal skills, a proactive mindset, and the ability to build lasting relationships. Proficiency in communication and problem-solving is essential, along with a deep understanding of customer-centric strategies. Responsibilities include actively seeking feedback, ensuring seamless service delivery, and consistently exceeding expectations to foster loyalty and retention.
Duties include developing strategic plans, coordinating resources, and establishing efficient workflows to achieve organizational objectives. Requires strong attention to detail, the ability to prioritize tasks, and proficiency in using planning tools and methodologies. Candidates must demonstrate excellent time management skills and the capacity to align team efforts with broader company goals.
Conducting systematic identification and resolution of technical issues to ensure optimal system performance and minimal downtime, with a focus on diagnosing hardware, software, or network-related malfunctions. Investigating error logs, user reports, and system alerts to determine root causes and implementing corrective measures. Collaborating with cross-functional teams, including IT support and development staff, to address complex technical challenges. Maintaining detailed documentation of issues, solutions, and resolutions for future reference and knowledge sharing.
Must possess certification for working at height and be capable of operating within confined spaces, along with demonstrating adaptability to work in any weather conditions.
Demonstrates proficiency in essential functional areas relevant to the position, ensuring alignment with organizational objectives. Exhibits a comprehensive understanding of industry-specific methodologies and best practices, facilitating effective execution of assigned duties. Applies analytical and problem-solving skills to address operational challenges and drive continuous improvement initiatives. Maintains up-to-date knowledge of functional trends and developments to enhance performance and contribute to strategic planning efforts. Collaborates effectively across departments to optimize workflows and support cross-functional initiatives. Upholds high standards of quality and efficiency in all functional responsibilities, adhering to established policies and procedures.
We collaborate closely with colleagues across various departments to achieve shared objectives, fostering an environment of mutual support and collective success. Our approach emphasizes open communication, trust, and mutual accountability to enhance productivity and innovation. Each team member brings unique strengths, and we actively encourage the exchange of ideas to solve challenges and drive continuous improvement. Regular team meetings, feedback sessions, and collaborative projects ensure alignment and reinforce our commitment to excellence.
Actively fosters a collaborative workplace where colleagues work together synergistically, embracing shared accountability. Teams maintain exceptional performance standards by consistently reassessing objectives and priorities.
Drives the pursuit of groundbreaking advancements and transformative solutions across all aspects of our operations, ensuring our organization remains at the forefront of industry leadership. Encourages a culture that values creative problem-solving, experimentation, and the relentless pursuit of improvement. Requires a strategic mindset coupled with the ability to inspire teams to challenge conventional boundaries and embrace calculated risks.
Passionate about pioneering innovative solutions to address both present and upcoming challenges, this role actively seeks to cultivate fresh ideas and concepts. It fosters an environment where innovative approaches are not merely encouraged but required from all team members to drive continuous performance improvement and inspire novel business opportunities.
Managing risks involves identifying, assessing, and mitigating potential threats to ensure organizational stability and compliance. This role requires a keen analytical mindset to evaluate uncertainties, develop strategic responses, and implement preventive measures. Responsibilities include conducting thorough risk assessments, analyzing data trends, and creating contingency plans to address vulnerabilities. Strong communication skills are essential to report findings, recommend solutions, and collaborate with stakeholders across departments. Familiarity with risk management frameworks and regulatory standards is also required to maintain operational resilience and safeguard assets.
After evaluating calculated risks in light of possible organizational and stakeholder concerns, this role involves identifying potential risk areas and developing contingency backup plans. Additionally, the position fosters a culture of innovation by motivating teams to pursue new business opportunities.
Analytical Thinking involves evaluating data and information to derive meaningful insights, identify patterns, and make informed decisions. This skill requires the ability to break down complex problems into smaller components, assess various perspectives, and draw logical conclusions. Strong analytical thinking is essential for problem-solving, strategic planning, and driving innovation within an organization. It demands attention to detail, logical reasoning, and the capacity to interpret and utilize information effectively.
Analyze and discern patterns or relationships among seemingly unrelated scenarios, extracting critical or fundamental challenges within intricate contexts by applying innovative, conceptual, or inductive reasoning methods.
Applicants fulfilling the specified criteria are requested to submit their application letter, current and expected salary details, and a comprehensive CV, including a daytime contact number, via email to jobs1@hcsaffiliatesgroup.com. The email subject line should clearly state “Field Operations Engineer – Fiber,” and candidates are required to specify their preferred work location in their application.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
