Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and optimized IT systems that underpin business operations and strategic expansion. This role encompasses the management of ICT infrastructure, information security protocols, digital transformation projects, systems support, and the creation of technology solutions aimed at improving service delivery.
The preferred candidate will possess extensive expertise as an ICT leader, demonstrating a robust background in financial systems, IT governance, cybersecurity, and digital innovation.
Key duties involve developing and executing strategic plans to enhance operational efficiency, overseeing cross-functional teams to ensure project alignment with organizational goals, and monitoring performance metrics to identify areas for improvement. Additionally, the role requires collaborating with senior leadership to drive business growth, managing budgets to optimize resource allocation, and implementing innovative solutions to address challenges. Proficiency in data analysis and reporting is essential for assessing progress and making data-driven decisions. Effective communication skills are necessary to liaise between departments, stakeholders, and external partners while maintaining transparency and accountability.
Develop and execute a comprehensive ICT strategy to align technology initiatives with organizational goals, ensuring robust leadership in driving digital transformation and innovation. Lead a team of ICT professionals to deliver high-quality technology solutions while optimizing resource allocation and managing stakeholder expectations. Oversee the implementation of ICT policies, standards, and best practices to enhance system security, efficiency, and scalability. Foster a culture of continuous improvement and collaboration, ensuring the ICT infrastructure supports current and future business needs. Collaborate with senior management to identify emerging technologies and assess their potential impact on the organization. Ensure compliance with regulatory requirements and industry standards while maintaining a focus on cost-effectiveness and risk management.
Formulate, execute, and oversee comprehensive ICT strategies that are fully integrated with the organization’s overarching business objectives.
Offer strategic leadership and guidance to the ICT team, fostering an environment of excellence and ongoing enhancement.
Spearhead digital transformation projects aimed at boosting operational efficiency, elevating customer experience, and streamlining automation processes.
Overseeing ICT infrastructure and systems management encompasses the strategic planning, implementation, and maintenance of an organization’s technological framework to ensure seamless operations, robust security, and optimal performance. This role demands expertise in network administration, server management, cloud solutions, and cybersecurity protocols, as well as proficiency in monitoring tools, troubleshooting methodologies, and compliance with industry standards. Responsibilities include designing scalable architectures, deploying and updating systems, managing user access, and leading incident response initiatives to minimize downtime and mitigate risks. Strong analytical skills, problem-solving capabilities, and a proactive approach to system optimization are essential, along with the ability to collaborate with cross-functional teams to align technology with business objectives.
Provide leadership for the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Maintain the peak operational efficiency, robust scalability, and stringent security of essential systems, such as credit management platforms, database infrastructures, and digital interfaces.
Oversee system upgrades, cultivate vendor relationships, and handle IT procurement while adhering to established budgetary constraints.
Ensures the protection of digital assets and systems by overseeing cybersecurity measures and managing risk exposure. Develops and implements robust security frameworks, policies, and protocols to mitigate potential threats. Conducts regular risk assessments, vulnerability scans, and penetration testing to identify and address weaknesses in the infrastructure. Collaborates with cross-functional teams to enforce compliance with industry standards and regulatory requirements. Leads incident response efforts, including containment, eradication, and recovery, while documenting lessons learned to prevent future occurrences. Monitors emerging threats, analyzes security trends, and recommends proactive measures to enhance resilience. Requires proficiency in cybersecurity frameworks (e.g., NIST, ISO 27001), risk assessment tools, and incident response methodologies. Strong analytical skills, attention to detail, and the ability to communicate complex technical concepts to non-technical stakeholders are essential. A relevant degree in cybersecurity, information technology, or a related field, along with certifications such as CISSP, CASM, or RISC, are preferred.
Develop and oversee effective information security protocols to safeguard data, systems, and networks against potential threats.
Spearhead cybersecurity programs encompassing proactive threat monitoring, rapid incident response, rigorous penetration testing, and comprehensive disaster recovery planning efforts.
Ensure adherence to applicable ICT policies, laws, and regulatory mandates, including Data Protection guidelines.
Systems Support & User Training involves providing technical assistance to resolve hardware and software issues, ensuring seamless operation of IT infrastructure. Responsibilities include diagnosing and troubleshooting problems, maintaining system updates, and offering guidance to users on best practices and new software functionalities. The role requires proficiency in operating systems, strong problem-solving abilities, and excellent communication skills to effectively train and support end-users. Additionally, the position demands familiarity with network configurations and security protocols to maintain system integrity.
Oversee helpdesk operations and ensure prompt resolution of IT issues.
Maintain accurate and comprehensive documentation of systems, processes, and disaster recovery protocols.
To develop and implement user training initiatives aimed at improving system utilization and fostering digital literacy.
We ensure adherence to established policies and standards governing information and communication technology operations, maintaining robust governance structures to mitigate risks and uphold regulatory compliance. This role involves developing and implementing frameworks that align with industry best practices and legal requirements, overseeing compliance audits, and fostering a culture of accountability across the organization. The position demands expertise in regulatory landscapes, risk management methodologies, and the ability to translate complex governance principles into actionable strategies. Additionally, the role requires strong leadership to champion compliance initiatives, collaborate with cross-functional teams, and drive continuous improvement in ICT processes.
Formulate, implement, and uphold ICT policies, standards, and procedures to ensure organizational alignment and compliance with regulatory requirements.
Ensure the maintenance and regular testing of data integrity protocols, backup procedures, and business continuity plans.
Perform periodic evaluations of IT systems to gauge operational efficiency and pinpoint opportunities for enhancement.
We are committed to fostering innovation and driving continuous improvement across our operations. This role emphasizes the pursuit of creative solutions and the refinement of processes to enhance efficiency, quality, and overall performance. You will be responsible for identifying opportunities for enhancement, implementing best practices, and collaborating with cross-functional teams to achieve sustainable advancements. Your expertise will play a key role in shaping the future of our organization through proactive problem-solving and a dedication to excellence.
Evaluate and incorporate emerging technologies to enhance operational efficiency.
Contribute to the creation and enhancement of digital solutions, such as mobile applications, customer-facing platforms, and customer relationship management systems.
Evaluate emerging information and communications technology trends and provide strategic insights and recommendations to senior management.
We are seeking a highly motivated individual with a proven track record in the industry and a minimum of [X] years of relevant experience. The ideal candidate will possess a [specific degree or certification], along with expertise in [specific skills or tools]. Strong analytical, problem-solving, and communication skills are essential, as the role involves [briefly describe key responsibilities]. Additionally, familiarity with [specific industry standards, regulations, or software] is required to ensure compliance and operational efficiency. The ability to work collaboratively in a fast-paced environment while meeting deadlines is critical. Prior experience in [specific type of project, industry, or role] is a significant advantage.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is advantageous.
With a minimum of seven to ten years of experience in the ICT sector, including at least three years in a leadership capacity, you will bring a wealth of knowledge and expertise to this role. Your demonstrated ability to lead teams and drive strategic initiatives will be instrumental in shaping the success of our projects.
Proficiency in financial services, banking, microfinance, credit systems, or fintech is strongly advantageous.
Possesses comprehensive expertise in the following areas:-
Within the realm of ICT infrastructure, networking solutions, and cloud technologies, we seek a professional capable of designing, implementing, and maintaining robust systems to ensure seamless connectivity, data security, and scalable performance. The ideal candidate will possess expertise in configuring and optimizing network architectures, managing cloud-based platforms, and troubleshooting complex technical issues while adhering to industry best practices and compliance standards. Responsibilities include overseeing infrastructure deployments, monitoring system performance, and collaborating with cross-functional teams to deliver innovative, high-availability solutions that align with organizational objectives.
Establish, maintain, and enforce robust cybersecurity frameworks and adhere to industry-leading best practices to safeguard organizational assets. Develop and implement comprehensive security policies, procedures, and guidelines aligned with recognized standards such as NIST, ISO 27001, or CIS Controls. Conduct regular risk assessments to identify vulnerabilities, evaluate potential threats, and prioritize mitigation strategies. Ensure compliance with applicable regulatory requirements and internal governance frameworks while fostering a culture of security awareness across all levels of the organization.
We seek expertise in database administration, including proficiency with SQL, Oracle, and related systems. A strong candidate will possess in-depth knowledge of database management principles, optimization techniques, and performance tuning. Responsibilities include maintaining data integrity, ensuring system security, and implementing backup and recovery procedures. Additionally, the role requires collaboration with cross-functional teams to support data-driven decision-making and system enhancements.
We develop and maintain critical business systems, including enterprise resource planning solutions, specialized loan management platforms, and customer relationship management tools, ensuring seamless operational efficiency across the organization.
Ensuring adherence to data protection regulations and maintaining rigorous compliance standards represent fundamental responsibilities in safeguarding sensitive information and mitigating legal risks. This role demands a comprehensive understanding of applicable laws, industry best practices, and evolving regulatory frameworks to uphold organizational integrity and trust while mitigating potential vulnerabilities.
Proven expertise in analytical thinking, problem-solving, and strategic decision-making, coupled with exceptional communication and interpersonal abilities. Demonstrates proficiency in project management, adaptability to dynamic environments, and a strong commitment to continuous learning. A collaborative team player with a track record of delivering results under pressure, ensuring alignment with organizational goals. Adept at leveraging technology and data-driven insights to optimize performance and drive innovation. Exhibits leadership qualities, including delegation, mentorship, and fostering a culture of accountability and excellence.
Exceptional ability to lead teams and manage personnel effectively.
Proven expertise in problem-solving and making well-informed decisions.
Maintaining the highest standards of integrity, confidentiality, and professional ethics is essential.
Proven expertise in managing projects and overseeing vendor relationships is essential.
Thrives in high-pressure environments while consistently meeting strict deadlines.
Exceptional interpersonal abilities and proficiency in managing relationships with stakeholders are essential for this role.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
