The Accounts Collection Manager will oversee the process of contacting debtors, issuing demand letters, and conducting field visits. Candidates must demonstrate proficiency in skip tracing with minimal details, such as an ID, while maintaining strict adherence to timelines. Prior experience in debt collection will be considered advantageous.
Overseeing and executing a range of critical duties and responsibilities constitutes the core function of this role, ensuring operational excellence and alignment with organizational objectives. The position demands a proactive approach to managing tasks, maintaining high standards of accuracy, and consistently delivering results that meet or exceed expectations. Key responsibilities include collaborating with cross-functional teams, analyzing performance metrics, and implementing strategies to drive efficiency and productivity. Candidates must demonstrate exceptional organizational skills, the ability to prioritize effectively, and a commitment to continuous improvement. Familiarity with industry-specific tools and compliance standards is essential, as is the capacity to adapt to evolving priorities and challenges.
Consistently furnish management with timely updates on account statuses and propose necessary modifications to enhance performance and alignment with objectives.
Regularly initiate outbound calls to debtors and their referees to gather updated information on customer or collateral locations.
Proficiently utilize all available internet databases and telecommunication tools to identify and connect with potential customers.
To conduct skip tracing for clients and/or related parties, the objective is to pinpoint their most recent known addresses to facilitate effective location of the customers or individuals in question.
Professionally reaching out to the client’s customers, references, relatives, and associated parties through telephone communication.
To ensure timely payments, regular contact with the debtor is maintained to facilitate prompt settlement of their outstanding balance.
Minimum requirements for the debt collection internship position include a high school diploma or equivalent qualification. Proficiency in basic computer applications, particularly Microsoft Office Suite, is essential. Prior experience in customer service or related fields is preferred, though not mandatory. Strong communication skills, both verbal and written, are required to engage effectively with clients and colleagues. Familiarity with debt collection regulations and compliance standards is advantageous. Candidates must demonstrate a high level of professionalism, integrity, and the ability to work independently with minimal supervision. A commitment to maintaining confidentiality and handling sensitive information with care is expected.
A business-related qualification in Accounting, Finance, or a related discipline at the certificate, diploma, or degree level is required.
Skilled in negotiation and communication, with a proven ability to articulate ideas clearly and influence stakeholders effectively.
Proficiency in debt collection regulations is highly desirable.
Skilled in effectively managing multiple tasks, prioritizing responsibilities, and maintaining meticulous attention to detail are essential for success in this role. The ability to coordinate schedules, track deadlines, and ensure smooth workflow operations is a key requirement. Applicants must demonstrate strong time management capabilities and the capacity to organize resources efficiently to support team and organizational objectives.
Proven capability to manage time effectively and prioritize tasks efficiently while handling multiple responsibilities simultaneously.
Professionalism and a keen business acumen are essential attributes for this role. Candidates must exhibit strong interpersonal skills and the ability to navigate complex professional environments with ease. Additionally, a solid understanding of industry standards and ethical practices is required to ensure alignment with organizational goals and expectations.
Qualified and motivated candidates are encouraged to submit their resumes via email to nairobi@thehsbsgroup.com, with the job title clearly stated in the subject line of the message.
Qualifications
Diploma , Professional Certificate
