Our client, a prominent telecommunications company, is seeking a Field Operations Engineer specializing in Fiber to join their dynamic team.
We are seeking a highly motivated individual to fill the position with [Job Title], responsible for delivering exceptional results through the execution of key duties and responsibilities. The ideal candidate will possess proven expertise in [specific field/industry], along with strong analytical and problem-solving skills to navigate complex challenges. Key responsibilities include [list 2-3 major tasks], ensuring adherence to industry standards and regulatory compliance. The role demands proficiency in [list 2-3 required skills/technologies], as well as excellent communication and collaboration abilities to engage with cross-functional teams. Additionally, the candidate must demonstrate a commitment to continuous improvement, adaptability in dynamic environments, and a results-driven mindset to contribute effectively to organizational success.
Perform all facets of routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fiber optic network with precision and expertise.
Overseeing a variety of critical tasks, the position involves ensuring seamless operations and adherence to established protocols. Key duties include managing team performance, fostering collaboration, and identifying opportunities for process improvements. Additionally, the role requires maintaining accurate records, reporting on key metrics, and ensuring compliance with industry regulations. Strong communication and leadership skills are essential to drive team alignment and achieve organizational objectives.
Evaluates, tests, and restores aging or defective fiber network infrastructure while performing scheduled preventive maintenance tasks, including inspections and servicing of optical cables, closure kits, ducts, and manholes.
Produce sensor indicators and conduct thorough inspections to verify that the fiber optic systems remain free of faults which could impair operational stability.
Performs routine examinations of the designated system and addresses any identified deficiencies to ensure operational integrity.
Prepare and maintain comprehensive system records and detailed system diagrams. Conduct fiber optic maintenance activities, which include performing point of break or link analysis, executing splicing operations, ensuring core alignment, and validating splice quality with the appropriate tools and techniques.
Principal Outputs
Consistently meeting or exceeding established performance key performance indicators (KPIs) is essential to this role.
Ensure that the availability of the fiber segment consistently meets or exceeds 98%.
Successfully meeting the SLA requires achieving at least 80% of TTs (Task Tickets). This entails ensuring that the majority of assigned tasks are resolved within the specified timeframe to maintain service quality and client satisfaction.
Deliver fiber splices that consistently exhibit a slope of less than 0.25dB/km throughout each segment to uphold stringent quality standards.
Seeking candidates with a strong academic foundation and relevant professional experience to meet the role’s demands. Requirements include a minimum of a bachelor’s degree in a related field, complemented by a proven track record of at least three years in a comparable position. Essential skills encompass analytical thinking, effective communication, and proficiency in industry-specific tools and technologies. The ideal candidate will demonstrate adaptability, problem-solving capabilities, and a commitment to continuous learning to thrive in a dynamic work environment.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering, or a closely related discipline, is required.
Proficient in optical fiber technology, with specialized training and expertise in the field.
Possesses a Higher Diploma in the field of Electrical and Electronics Engineering.
Obtain certification in fiber technology to validate expertise and enhance professional credentials.
Experience
Two years of hands-on experience in fiber maintenance is required for this position.
With a demonstrated history of evaluating trends, conducting root cause analysis, and pinpointing critical challenges, you will implement targeted actions to enhance network and service availability and quality.
Seeking a candidate with a demonstrated ability to drive results through strategic planning, strong interpersonal skills, and a results-oriented mindset to deliver high-quality outcomes. The ideal applicant must exhibit proficiency in problem-solving, adaptability to changing priorities, and exceptional leadership capabilities to effectively guide teams. Familiarity with industry-specific tools and technologies, along with a commitment to continuous improvement and innovation, is essential. Additionally, the role requires excellent communication skills to collaborate with stakeholders, resolve conflicts, and ensure alignment across departments.
Demonstrated expertise in technical domains relevant to the role, encompassing advanced knowledge of industry-specific tools, methodologies, and systems. Proven ability to troubleshoot complex technical issues, interpret technical documentation, and implement innovative solutions to enhance operational efficiency. Familiarity with emerging technologies and best practices to drive continuous improvement and adaptability in dynamic work environments. Strong analytical skills to evaluate technical requirements, assess risks, and deliver high-quality results in alignment with organizational objectives.
Proficient in the maintenance and repair of fiber optic systems, including the use of specialized tools and methodologies to ensure optimal performance and reliability. Demonstrates expertise in troubleshooting, cleaning, and inspecting optical fibers to maintain signal integrity. Familiar with industry standards and best practices for fiber optic installation, testing, and maintenance.
Microsoft Office Suite proficiency is required, encompassing Word, Excel, and PowerPoint, with a focus on advanced Excel functions such as pivot tables, LOOKUP, and data analysis. Experience with Outlook for email management, calendar scheduling, and task organization is essential. Familiarity with SharePoint for document collaboration and version control is a plus. Strong typing speed, typically 60+ words per minute, and meticulous attention to detail are necessary. Excellent communication skills, both written and verbal, are required to interact effectively with team members and stakeholders. The ability to manage multiple tasks efficiently under deadlines is expected.
We prioritize delivering outstanding service and solutions tailored to our clients’ unique needs, ensuring their complete satisfaction. This role requires a commitment to understanding and addressing customer requirements effectively, with strong interpersonal and communication abilities. Additionally, the position involves collaborating closely with team members to enhance service quality and resolve any issues promptly. A proactive approach to customer engagement and problem-solving is essential for success in this position.
Demonstrates strong capabilities in planning and organizing tasks efficiently to ensure timely project completion and resource optimization.
Skilled in diagnosing and resolving technical issues efficiently to minimize downtime and restore optimal system performance. Analyzes complex problems by examining symptoms, isolating root causes, and implementing effective solutions across hardware, software, or network environments. Maintains detailed documentation of incidents, actions taken, and outcomes for future reference and team knowledge sharing. Collaborates with cross-functional teams to ensure seamless issue resolution and adherence to best practices. Stays current with emerging technologies and diagnostic tools to enhance troubleshooting capabilities and proactively address potential challenges.
Must possess certification for working at height and proficiency in confined space operations, while demonstrating adaptability to perform effectively in all weather conditions.
Develop and demonstrate proficiency in functional competencies essential to the role, including a thorough understanding of industry standards and best practices. Exhibit strong analytical skills to assess complex situations and propose effective solutions. Maintain meticulous attention to detail in executing tasks while adhering to established procedures. Cultivate effective communication abilities to collaborate seamlessly with team members and stakeholders. Prioritize continuous professional growth by staying current with emerging trends and technologies relevant to the field. Ensure compliance with organizational policies and regulatory requirements to uphold operational integrity.
Collaborative efforts are integral to our organizational success, requiring individuals who thrive in dynamic, cooperative environments. We seek professionals capable of effectively engaging with diverse teams to achieve common objectives while fostering a culture of mutual support and shared accountability. The ideal candidate will demonstrate strong interpersonal skills, adaptability, and a commitment to aligning personal contributions with collective goals. Responsibilities include active participation in team discussions, contributing innovative ideas, and ensuring seamless coordination across departments to drive project success and maintain high performance standards.
Actively fosters a collaborative work environment where colleagues engage constructively, sharing collective accountability. Teams sustain high performance levels by regularly reassessing goals and priorities.
As a driver of forward-thinking solutions, you will be tasked with spearheading innovative initiatives that enhance operational efficiency, drive revenue growth, and elevate customer satisfaction. Your role will involve identifying emerging technologies, evaluating their potential impact, and integrating them seamlessly into existing processes. Collaborating with cross-functional teams, you will champion creative strategies to solve complex challenges while ensuring alignment with organizational objectives. A proven track record in delivering measurable results through inventive approaches is essential, as is the ability to inspire and lead teams toward a culture of continuous improvement.
Eager to pioneer innovative ideas and solutions that address existing and emerging challenges, fosters a dynamic environment where groundbreaking approaches are not just encouraged but required from all team members to enhance organizational performance and drive new business opportunities.
This role is responsible for identifying, assessing, and mitigating potential risks to ensure operational stability and compliance with regulatory standards. Key responsibilities include developing risk management frameworks, conducting thorough risk analyses, and implementing strategies to minimize exposure to financial, operational, and strategic threats. The position requires strong analytical skills, a deep understanding of risk assessment methodologies, and proficiency in utilizing risk management software. Additionally, the role demands effective communication to convey risk insights to stakeholders and collaborate with cross-functional teams to foster a culture of risk awareness.
Review potential risks by carefully evaluating their impact on the organization and stakeholders, then determine appropriate responses. Identify areas where risks may arise and develop contingency strategies to address them. Foster a culture of innovation by motivating colleagues to pursue new business opportunities.
Analytical thinking necessitates the capacity to dissect complex information, identify key patterns, and derive logical conclusions from data. It involves evaluating multiple perspectives, solving intricate problems, and making well-informed decisions based on evidence rather than intuition. Individuals with strong analytical skills often excel in roles requiring meticulous attention to detail, structured reasoning, and the ability to synthesize disparate information into coherent solutions. This competency is particularly valuable in fields such as research, finance, data science, and strategic planning, where precision and critical assessment are paramount.
This role requires the ability to discern patterns and relationships between seemingly unrelated scenarios while pinpointing critical or foundational challenges within intricate circumstances. It demands the application of innovative, abstract, or inductive reasoning to effectively analyze and interpret complex data or situations.
Interested candidates who fulfill the specified criteria are encouraged to submit their application, including a cover letter, current and expected salary details, and a comprehensive curriculum vitae along with a daytime contact number, to jobs1@hcsaffiliatesgroup.com, with “Field Operations Engineer – Fiber” noted in the subject line. Applicants are required to clearly state their preferred work location in their submission.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
