The position encompasses a diverse range of duties and responsibilities designed to ensure operational efficiency and excellence. Key tasks include managing daily administrative functions, overseeing project timelines, and maintaining accurate documentation. Additionally, the role requires collaboration with cross-functional teams to achieve organizational objectives, implementing strategic initiatives, and resolving complex challenges. Proficiency in relevant software applications, strong analytical abilities, and exceptional communication skills are essential for success in this role. The ideal candidate will demonstrate a proactive approach, adaptability, and a commitment to continuous improvement.
Developing and enhancing the capabilities of the Human Resources (HR) department is paramount. This involves fostering a robust infrastructure to efficiently manage talent, streamline processes, and support organizational objectives. The role requires strategic planning, continuous improvement of HR policies, and the implementation of innovative practices to attract, retain, and develop top-tier personnel. Additionally, it encompasses talent management, workforce planning, employee engagement initiatives, and ensuring compliance with labor laws and regulations. Strong leadership, analytical skills, and a deep understanding of HR best practices are essential to drive sustainable growth and align HR functions with the company’s long-term vision.
Offer strategic HR leadership throughout the Region while ensuring HR initiatives are fully aligned with global HR strategies, standards, and frameworks.
Design and reinforce a unified HR framework to effectively support Regional Office and Country/Cluster Delegations.
Provide strategic direction and leadership to Regional HR teams, optimizing resource allocation to consistently deliver superior HR services.
Offer guidance and direction in leadership, technical oversight, and professional development to HR Officers and designated HR representatives operating across various sites.
Serve as a pivotal intermediary between HRMD Geneva and the Region, fostering seamless alignment with global HR initiatives, strategic reforms, and overarching organizational priorities.
Facilitate the deployment and execution of HR transformation projects alongside organizational change initiatives to ensure seamless implementation.
Deliver specialized HR guidance to senior leadership and operational managers on intricate HR-related challenges.
Enhance HR team effectiveness by delivering targeted coaching, mentorship, and strategic development initiatives tailored to regional needs.
Facilitate collaboration and exchange of insights among HR networks both internally within the organization and externally throughout the broader humanitarian community.
Offer immediate human resources technical assistance in emergency situations, encompassing rapid response staffing deployments and crisis management operations.
Enhance the capability of HR teams to respond effectively during emergencies and ensure their preparedness for fast-paced crisis situations.
Facilitate the establishment and sustenance of robust inter-agency HR networks dedicated to exchanging leading practices, policies, and advancements in human resources management.
Recruitment and Selection
Direct oversight of regional workforce planning, staffing projections, and talent acquisition initiatives spanning both national and international roles is required.
Ensure recruitment processes are strategically aligned with global HR priorities, diversity goals, and organizational workforce planning frameworks.
Responsible for managing comprehensive recruitment and selection initiatives from inception to completion, encompassing job analysis, candidate sourcing, shortlisting, interview coordination, and final selection.
Oversee the drafting, evaluation, and quality control of job descriptions and recruitment materials to ensure accuracy, clarity, and compliance with organizational standards.
Oversee background verification processes, including reference checks and compliance with misconduct disclosure requirements.
Maintain compliance with safeguarding protocols and ethical hiring standards throughout every stage of recruitment.
Collaborate with global HR classification functions to support the classification and grading of national staff positions.
Offer expert advice on implementing diversity, equity, and inclusion objectives throughout recruitment initiatives.
Ensure seamless coordination of emergency hiring initiatives and expedited deployment procedures in partnership with the HR emergency response teams.
Design and refine recruitment tools, templates, and systems to bolster efficiency and ensure uniformity in processes.
Develop and implement onboarding and induction initiatives to facilitate the seamless assimilation of new employees into the company’s culture and ethos.
The position is focused on enhancing employee skills and fostering professional growth through targeted training initiatives and mentorship programs designed to maximize workforce potential. Candidates must possess proven experience in designing and implementing staff development strategies, along with strong interpersonal abilities to engage and motivate teams. Responsibilities include assessing training needs, coordinating workshops, and evaluating program effectiveness to ensure continuous improvement in performance and career progression. A background in human resources or organizational development is preferred, along with exceptional communication and project management skills to drive impactful learning outcomes.
Our team is responsible for developing, managing, and leading well-organized onboarding, induction, and orientation initiatives tailored for new employees.
Assess organizational learning needs and design customized training and development programs to address identified gaps.
Provide guidance to managers and employees regarding career progression options, available educational programs, and strategies for enhancing performance through structured improvement initiatives.
Monitor and assess the extent of staff involvement in training initiatives, track completion rates, and evaluate the overall impact of learning programs.
Strengthen leadership and management development initiatives aligned with organizational priorities and global frameworks.
Promote a culture of continuous learning, professional development, and knowledge sharing.
Work in partnership with occupational health and staff wellbeing teams to design and execute wellness and mental health support initiatives.
Develop the skills and expertise of managers and HR teams to effectively address intricate employee development and performance challenges.
Facilitate the advancement of regional learning and leadership capability development initiatives, ensuring alignment with overarching global HR strategies.
Remuneration and Benefits
Responsible for directing the design, execution, and management of compensation and benefits frameworks tailored for locally engaged employees.
Develop and maintain compensation frameworks that are both competitive and equitable, ensuring alignment with both organizational objectives and prevailing market benchmarks.
Perform comprehensive salary benchmarking studies and conduct detailed compensation analyses spanning multiple countries within the Region.
Offer expert advice on the creation and ongoing management of salary structures and employee benefits programs.
Oversee adherence to statutory labor mandates and national employment regulations spanning multiple jurisdictions.
Assist Country and Cluster Delegations in comprehending and applying remuneration policies and frameworks effectively.
Regularly assess compensation practices to identify and address any disparities, implementing corrective measures as required to ensure equitable pay.
Provide strategic guidance to leadership regarding compensation and benefits frameworks that enhance recruitment efforts, employee retention, and workforce engagement.
We are seeking a skilled HR Policy and Procedures Specialist to develop, implement, and oversee organizational policies and procedures. The ideal candidate will ensure compliance with labor laws, enhance operational efficiency, and maintain consistency across all HR-related practices. Responsibilities include drafting, reviewing, and updating HR policies, conducting audits to verify adherence, and providing training to employees and management on policy implementation. Additionally, the role involves collaborating with legal and senior leadership teams to align policies with business objectives and regulatory requirements. Strong analytical and communication skills are essential, along with expertise in HR compliance and policy administration.
Interpret, implement, and enforce the uniform application of HR policies, procedures, and staff regulations throughout the Region.
Facilitate the alignment and regular assessment of staff regulations applicable to locally recruited personnel.
Serve as the central regional authority for overseeing HR compliance, ensuring safeguarding protocols are upheld, and addressing workplace conduct issues.
Foster adherence to the Staff Code of Conduct and associated ethical guidelines to ensure proper execution and compliance.
Facilitate the ongoing enhancement and upkeep of systems dedicated to promoting employee wellbeing, health, and psychological support.
Oversee the administration of HR contracts, maintain accurate documentation, and ensure adherence to procedural compliance across all HR operations.
Perform initial evaluations and analyses of HR-related matters, such as misconduct, grievances, and workplace-related concerns.
Handle intricate or high-priority cases by escalating them to HRMD Geneva, following established protocols.
Maintain strict confidentiality, ensure data accuracy, and document all HR case management processes appropriately.
Facilitate the dissemination of HR policy updates and procedural changes throughout the Region.
Foster a comprehensive understanding of safeguarding, child protection, and workplace ethics among all staff and affiliates to ensure full awareness and adherence.
The individual will oversee the critical functions of performance and data management, ensuring the integrity, accuracy, and efficiency of organizational data systems. This includes monitoring system performance, optimizing data processing, and implementing robust data governance policies. The role demands a keen analytical mindset, proficiency in data analysis tools, and a strong understanding of performance metrics. Responsibilities also encompass data collection, validation, storage, and reporting, along with troubleshooting technical issues to maintain seamless operations. Collaboration with cross-functional teams will be essential to align data strategies with business objectives and drive continuous improvement in data-driven decision-making.
Develop and track regional HR performance metrics in alignment with established global HR KPIs.
Ensure precise, prompt, and comprehensive management and reporting of HR data throughout the Region.
Responsible for ensuring the accurate and timely submission of HR data to central HR systems, serving as the definitive source of truth.
Perform comprehensive workforce analytics to inform strategic decision-making and guide organizational planning efforts.
Prepare comprehensive HR reports, visual dashboards, and written narratives that analyze workforce trends, diversity metrics, and talent performance indicators.
Provide expert guidance to managers regarding performance management frameworks, encompassing goal establishment, evaluation methodologies, and enhancement strategies.
Facilitate the oversight of performance concerns, address disciplinary matters, and manage employee relations cases.
Ensure full adherence to all HR data protection, confidentiality, and governance policies and regulations.
Technical assistance is provided to National Societies to enhance their operational capabilities and ensure alignment with established standards and protocols.
Deliver specialized human resources guidance and advisory services to National Societies across the Region as necessary.
Facilitate the development of HR capacity enhancement programs in partnership with designated coordination units to strengthen National Societies.
Enhance the effectiveness of HR systems, policies, and practices within partner organizations by providing strategic input and collaborative support.
Responsibilities include overseeing the investigation and resolution of customer cases and complaints, ensuring timely and accurate responses while maintaining high levels of service quality. The role involves analyzing case data to identify trends, implementing corrective measures to prevent recurrence, and collaborating with cross-functional teams to address underlying issues. Additionally, the position requires documenting case details meticulously, adhering to established policies and procedures, and providing comprehensive reports to management on case statuses and trends. Strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential. Proficiency in case management systems and excellent communication skills are also required to resolve inquiries effectively and maintain positive customer relationships.
Act as the primary HR liaison for regional case management, addressing employee relations matters and resolving workplace conflicts.
Handle complaints and allegations with utmost confidentiality and professionalism, conducting thorough assessments to ensure appropriate management of each case.
Promptly address and elevate cases in accordance with established HR protocols and policies to ensure timely resolution.
Ensure meticulous preparation and upkeep of documentation and case files in adherence with established organizational standards.
Collaborate with relevant investigative and oversight teams as necessary to ensure alignment and effective communication.
Manages additional duties as assigned, ensuring all tasks are completed accurately and in a timely manner to support overall team objectives. Handles miscellaneous projects and special assignments that arise, maintaining high standards of quality and efficiency. Collaborates with cross-functional teams to address ad hoc requests and contributes to achieving departmental goals. Prioritizes workload to meet deadlines and aligns responsibilities with organizational priorities as needed.
Offer short-term surge capacity assistance to other regions, HRMD Geneva, or designated organizational initiatives as needed.
Engage in critical emergency response operations, including staffing coordination, strategic deployment assignments, and key initiatives for organizational transitions.
Perform all additional human resources duties as required to align with the organization’s strategic objectives and operational priorities.
We play a pivotal role in enhancing the effectiveness of a world-class HR function.
Uphold unwavering integrity, maintain strict confidentiality, exhibit professionalism at all times, and adhere to the highest ethical standards in every aspect of the role.
Play a key role in advancing the company’s global HR strategic goals and fulfilling critical organizational priorities.
Facilitate seamless collaboration, foster knowledge exchange, and ensure alignment among HR professionals across global teams.
Create an environment that nurtures innovation, fosters continuous improvement, and drives high performance across all HR functions.
Assist in the development and implementation of surge planning, emergency preparedness initiatives, and HR operational readiness strategies to ensure organizational resilience and rapid response capabilities during critical situations.
Demonstrate exceptional leadership, accountability, and a commitment to service excellence as a key representative of the HR function.
A bachelor’s degree in a relevant field is required, with a strong preference for candidates holding an advanced degree in [specific field, if applicable]. Professional certifications pertinent to the role, such as [list any certifications], are highly advantageous. A minimum of [X] years of hands-on experience in [specific industry or function] is essential, with demonstrated expertise in [key skills or areas]. Familiarity with industry standards and compliance regulations, such as [mention any], is necessary. Additionally, proficiency in [specific tools, software, or methodologies] is expected to ensure seamless integration into the team. Strong analytical, problem-solving, and communication skills are critical for success in this position.
A Master’s Degree (or equivalent) in Human Resource Management, Business Administration, Organizational Development, or a closely related discipline is required.
A degree or professional certification in Human Resources is mandatory.
Project Management certification is highly desirable.
Experience
A minimum of eight years of progressively responsible HR management experience within a diverse, multicultural setting is required.
A minimum of five years of professional experience in Organizational Development and/or Change Management is required.
A minimum of five years of hands-on experience in recruitment, talent management, or HR business partnering is required.
Demonstrated expertise in collaboration within international organizations, non-governmental organizations (NGOs), or diverse multicultural settings.
Proven expertise in applying labor law principles across various legal jurisdictions.
Proven expertise in implementing safeguarding protocols, preventing misconduct, and upholding workplace ethics frameworks.
Successfully leads teams across multiple locations, demonstrating strong coordination and collaboration skills in diverse and remote settings.
A background in emergency response or field operations will be highly beneficial.
Experience gained through engagement across diverse geographic regions will be considered a valuable asset.
We seek a candidate with a robust foundation in specific knowledge areas, complemented by a diverse set of skills and the ability to demonstrate key competencies. The ideal individual will bring expertise in relevant domains, proficiency in both technical and interpersonal abilities, and a track record of applying these effectively in professional settings. Strong analytical thinking, adaptability, and a commitment to continuous learning are essential to succeed in this role. Additionally, the position demands excellent communication skills, problem-solving capabilities, and a dedication to achieving measurable outcomes.
Exceptional aptitude in strategic leadership and human resources management.
You possess exceptional abilities in coaching, mentoring, and cultivating the professional growth of others.
Required is a proven ability to engage stakeholders effectively and manage relationships strategically.
Proven expertise in conflict resolution, negotiation, and mediation is essential for this role.
Demonstrates exceptional proficiency in analysis, strategic planning, and meticulous organization.
Maintains an unwavering commitment to integrity, confidentiality, and professional judgment at all times.
Demonstrates a robust proficiency in HR systems and leverages data effectively to inform strategic decisions.
Proven ability to communicate effectively through both written and verbal means.
Proven capability to thrive in diverse, multicultural, and multifaceted professional settings.
Proficient in multiple languages, with a minimum requirement of fluency in English and one additional language, preferably Spanish, French, or Mandarin. Candidates should possess exceptional written and verbal communication skills in all specified languages, ensuring accuracy and cultural sensitivity in translations and interactions. Prior experience in a multilingual environment or relevant industry is advantageous but not mandatory. The role demands adaptability to diverse linguistic contexts and a commitment to continuous language improvement.
Fluent proficiency in both written and verbal English communication is essential.
Proficiency in the French language is a mandatory prerequisite for this position.
Proficiency in Spanish or Arabic is advantageous.
Qualifications
MBA/MSc/MA , Professional Certificate
Experience Required
8 years
