Our client, a premier telecommunications provider, is seeking a Sectional IP Network Engineer to join their dynamic team. This role is ideal for a skilled professional with expertise in designing, implementing, and maintaining IP network infrastructure. The successful candidate will be responsible for ensuring the reliability, performance, and security of network services while collaborating with cross-functional teams to deliver cutting-edge solutions. Key responsibilities include troubleshooting complex network issues, optimizing network efficiency, and adhering to industry best practices and compliance standards. The ideal candidate will possess strong analytical abilities, problem-solving skills, and a deep understanding of IP routing, switching, and network protocols.
Job summary/ Job purpose/ Role Intent:
The Sectional IP Network Engineer–Field will ensure MAN network availability and customer uptime KPI compliance by performing on-site power-related maintenance for assigned MAN nodes, maintaining service quality and continuity in alignment with company KPIs, while adhering to budgeted cost constraints. Additionally, the role will involve executing feasibility assessments and implementing solutions, as well as handling billing-related disconnections and reconnections of ISDN and PSTN circuits at the MAN level.
Oversee a diverse range of critical tasks, including the management of day-to-day operations to ensure optimal efficiency and alignment with organizational objectives. Develop and execute strategic initiatives aimed at enhancing productivity, streamlining processes, and fostering innovation across teams. Collaborate closely with department heads to align cross-functional goals, resolve operational challenges, and drive cohesive decision-making. Monitor key performance indicators to assess progress, identify areas for improvement, and implement corrective measures as needed. Prepare comprehensive reports and presentations to communicate findings, recommendations, and strategic updates to senior leadership and stakeholders.
Ensure uninterrupted MAN availability by proactively maintaining the power supply of the nodes.
Proficiently oversee and address MAN and Switch power-related issues in a timely manner, ensuring resolution is achieved within the stipulated Service Level Agreement (SLA).
Ensuring the customer remains fully informed by delivering key updates throughout the restoration process.
Perform feasibility assessments, implement, and manage disconnections and reconnections for ISDN and PSTN circuits.
The position involves creating and maintaining comprehensive documentation for customer setup processes, ensuring clarity and accuracy in all materials provided. Responsibilities include outlining step-by-step instructions, verifying technical details, and updating documentation as needed to reflect any changes in procedures or configurations. Strong attention to detail and proficiency in technical writing are essential to produce clear, user-friendly guides that facilitate smooth onboarding for customers.
Ensure a secure work environment through strict adherence to HSE protocols, established engineering standards, defined procedures, and applicable legal regulations.
Monitor individual performance metrics consistently and recommend strategic initiatives aimed at enhancement.
Oversee and maintain accurate records of network expenditures while ensuring alignment with Finance department objectives.
Additional responsibilities may include any other tasks assigned or delegated by your direct supervisor as needed.
Principal responsibilities for this position include overseeing core deliverables and strategic objectives, ensuring alignment with organizational goals. Key duties involve managing core projects, leading cross-functional teams, and driving operational efficiency to meet established benchmarks. Additionally, the role requires collaborating with senior leadership to develop and implement policies that enhance productivity and performance. The position demands strong analytical skills to evaluate outputs, identify areas for improvement, and implement data-driven solutions. Exceptional communication abilities are essential for articulating priorities, delegating tasks, and fostering a results-oriented culture.
Consistently adhere to the prescribed monthly fuel allocation to ensure efficient resource utilization and cost control.
Submit monthly Street MAN power meter readings to the finance department on or before the 20th of each month.
Nairobi Means consistently achieved an exceptional average availability rate of 99.65% throughout the year.
Ninety percent of Nairobi’s Medium Voltage Service Access Nodes (Means) must consistently meet their Power-related performance targets.
Ninety percent of Nairobi’s Managed Service Access Nodes (Means) achieve a Power rating exceeding ninety percent, demonstrating a high level of operational efficiency and reliability across the network.
Within two hours of bill payment, 80% of disconnected lines must be restored to service.
Customer Service Level Agreement (SLA) management requires that 80% of all provisioning and cessation cases assigned be resolved within a 24-hour timeframe.
To ensure operational efficiency, 80% of reported faults must be resolved within a four-hour timeframe.
Perform quarterly routine maintenance on all MAN nodes, assessing power autonomy status and delivering tailored recommendations for each node.
Fulfill all assigned Feasibility tickets promptly, ensuring completion within a 24-hour timeframe.
Holders of a relevant academic degree and possessing substantial professional experience are required for consideration.
A relevant Bachelor’s degree or higher diploma in Telecommunications, coupled with specialized training in technology or engineering, is required.
Demonstrated expertise in utilizing Microsoft Office applications is essential.
You must possess a valid Kenyan driving license.
Experience
With three to five years of experience in the telecommunications industry, you will bring a wealth of practical knowledge and industry-specific expertise to the role, having navigated the complexities of Welkom’s operational landscape.
Strong organizational abilities are required, along with at least one to two years of pertinent technical expertise acquired within the framework of a large national network.
Demonstrated capability to effectively organize and prioritize tasks for both individual and team objectives, ensuring alignment with overarching goals and deadlines.
Calmness under pressure.
Demonstrates strong teamwork skills and effectively collaborates with colleagues to achieve shared objectives.
At our organization, we prioritize ongoing enhancements to ensure excellence in all operations. This commitment involves regularly evaluating and refining processes to boost efficiency, quality, and overall performance. Employees are expected to proactively identify areas for improvement, suggest innovative solutions, and participate in initiatives that drive sustainable growth. Adaptability, problem-solving skills, and a forward-thinking mindset are essential to contribute effectively to this culture of continuous progress.
Proven mastery across a wide range of specialized areas and extensive practical experience in diverse professional domains.
Highly driven and proactive, seeking to contribute dedicated effort toward achieving organizational goals.
Proven expertise in strategic planning and execution is essential to this position. The ideal candidate will possess strong analytical capabilities, exceptional problem-solving skills, and the ability to collaborate effectively across teams. Proficiency in data-driven decision-making is required, along with a solid understanding of industry best practices and trends. Excellent verbal and written communication skills are crucial, as is the ability to prioritize tasks and manage multiple deadlines efficiently. Adaptability to changing business needs and a commitment to continuous learning are also fundamental requirements.
Experienced professionals with expertise in technical disciplines are sought to ensure high levels of performance and innovation within the organization. Candidates must possess a strong foundation in engineering principles, software development methodologies, and system architecture design. Proficiency in programming languages, troubleshooting complex technical issues, and implementing scalable solutions is essential. Additionally, familiarity with industry-standard tools, compliance frameworks, and best practices is required. The role demands meticulous attention to detail, analytical problem-solving abilities, and the capacity to collaborate effectively across multidisciplinary teams.
Proficiency in the practical installation and maintenance of power equipment is essential.
Proficiency in SIP protocol and hands-on experience collaborating with SIP service providers are required.
Must demonstrate expertise in routing and switching, with practical experience in configuring routers and switches from various vendors.
Candidates must possess a Cisco certification or an equivalent credential in IP Networking.
We are seeking a candidate with proficiency in functional competencies encompassing strategic planning, process improvement, and cross-functional collaboration. The ideal individual will possess strong analytical skills to evaluate and optimize operational workflows, coupled with exceptional problem-solving abilities to address complex business challenges. Additionally, the role demands expertise in stakeholder management, ensuring alignment between various departments and driving cohesive decision-making. Proficiency in data analysis and reporting tools is required to monitor performance metrics and generate actionable insights. The incumbent must demonstrate adaptability in dynamic environments and a commitment to continuous learning to stay abreast of industry trends.
We collaborate closely with colleagues across various departments to achieve shared objectives and foster a supportive work environment. Our team values open communication, mutual respect, and collective effort to deliver high-quality results efficiently. By leveraging individual strengths and promoting inclusivity, we ensure that every member contributes meaningfully to our success. Regular team meetings, brainstorming sessions, and constructive feedback are integral to our workflow, enabling us to innovate and adapt to challenges effectively.
Actively fosters a collaborative work environment where colleagues engage cooperatively and share accountability for shared goals. The team maintains exceptional performance standards by consistently reassessing objectives and priorities to drive continuous improvement.
Drives the creation and implementation of groundbreaking solutions that enhance efficiency, effectiveness, and competitive advantage. This role demands a forward-thinking mindset, a passion for exploring uncharted territories, and the ability to transform bold ideas into tangible outcomes. Candidates must possess a proven track record of identifying emerging trends, leveraging cutting-edge technologies, and fostering a culture of continuous improvement. Responsibilities include leading cross-functional teams, spearheading research initiatives, and championing transformative projects that redefine industry standards. A degree in a relevant field, combined with at least five years of experience in innovation-driven environments, is essential. Strong analytical, problem-solving, and communication skills are also required to inspire stakeholders and drive organizational growth.
Driven by a passion for innovation, the ideal candidate actively seeks to devise novel ideas and frameworks that enhance solutions for both existing and emerging challenges. They cultivate an environment where creative approaches are not merely encouraged but are integral to daily operations, fostering continuous performance improvements and the generation of fresh business opportunities across the organization.
Overseeing risk assessment and mitigation strategies to safeguard organizational assets and ensure compliance with regulatory standards. Identifying potential threats, analyzing their impact, and developing proactive measures to minimize exposure. Collaborating with cross-functional teams to implement risk management frameworks and enhance operational resilience. Monitoring emerging risks, evaluating control effectiveness, and providing recommendations to senior leadership for informed decision-making. Ensuring adherence to industry best practices, internal policies, and legal requirements throughout all risk-related processes.
After evaluating potential risks in light of organizational and stakeholder considerations, the role involves identifying areas of exposure and developing contingency strategies to address any unforeseen events. Additionally, the position promotes a culture of innovation by motivating teams to pursue new business opportunities.
Strong analytical skills are required to interpret complex data, identify key patterns, and derive actionable insights that drive informed decision-making. This role necessitates the ability to assess multifaceted problems, break them into manageable components, and evaluate potential solutions with precision. Candidates must demonstrate proficiency in synthesizing information from diverse sources, applying logical reasoning to assess risks, and communicating findings clearly to stakeholders. Experience with data analysis tools, statistical methods, or business intelligence platforms is highly advantageous. A structured approach to problem-solving, coupled with attention to detail, ensures accuracy and efficiency in executing analytical tasks.
Demonstrate the ability to discern patterns or relationships between disparate situations and uncover critical or fundamental issues within multifaceted scenarios, employing creative, conceptual, or inductive reasoning techniques.
Applicants who satisfy the stated prerequisites are invited to submit their application, including a covering letter, current and expected salary details, and a comprehensive CV, along with a daytime contact number, to the following email address: jobs1@hcsaffiliatesgroup.com. The subject line should clearly specify “Sectional IP Network Engineer – Nairobi” or “Sectional IP Network Engineer – Central Region,” as appropriate. Candidates are required to declare their preferred work location in their application.
Qualifications
BA/BSc/HND , Others
Experience Required
3 - 5 years
