To facilitate the achievement of organizational objectives, this position is designed to oversee and execute key responsibilities while ensuring alignment with strategic goals. The role requires a candidate with proven experience in the relevant field, along with strong analytical and problem-solving skills. Key duties include managing projects, collaborating across departments, and maintaining high standards of performance. Additionally, the ideal candidate must demonstrate excellent communication abilities and a commitment to continuous improvement. Proficiency in industry-specific tools and technologies is also essential, as is the ability to adapt to evolving business needs.
To prioritize in-store visits, aiming to enhance retailer awareness and improve SIM and Float performance, while ensuring strong visibility and effective merchandising at the point of purchase for SOS and Trash agents.
Oversee and execute a comprehensive range of critical duties, ensuring alignment with organizational objectives and operational standards. Handle the development and implementation of strategic initiatives, while maintaining rigorous adherence to established policies and procedures. Facilitate cross-functional collaboration to drive project completion, resolve operational challenges, and enhance overall efficiency. Monitor team performance and provide targeted guidance to support professional growth and productivity. Ensure compliance with industry regulations and internal governance frameworks to mitigate risks and uphold accountability.
Effectively oversee the identification and recruitment of Agents by focusing on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents in accordance with established route plans (beat plans) to ensure call rate compliance.
Provide the necessary tools to facilitate transactions at SSO and agent outlets, and deliver comprehensive training to SSO and Trash Agents on the relevant processes.
Conduct AML training sessions and assessments for agents, focusing on Anti-Money Laundering (AML) protocols and compliance with relevant SOS. Additionally, provide specialized training on Know Your Customer (KYC) procedures as they pertain to SIM REG compliance.
Float and stock management responsibilities include overseeing and maintaining adequate inventory levels, while strictly adhering to the 1.5x stock rule for agents. Additionally, ensure Stock Sales Officers (SOS) have sufficient stock SIMs available to support new registrations and activations.
Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets
Seeking candidates with a strong academic foundation and relevant professional experience. Ideal applicants will possess a degree in a related field, supplemented by hands-on work in a comparable environment. Strong analytical, communication, and problem-solving skills are essential, along with the ability to collaborate effectively in a team setting. Prior experience in [specific industry or role] is preferred, though exceptional candidates from adjacent fields may also be considered. Proficiency in industry-standard tools and software is required.
A Bachelor’s or Diploma in Business, Marketing, or a closely related discipline is required.
Demonstrated expertise in van sales or an equivalent sales capacity is essential.
Holders of a current, valid driver’s license are required.
Seasoned professionals with a proven track record in the respective field are encouraged to apply. Candidates must demonstrate at least [X] years of hands-on experience, ideally complemented by verifiable achievements in relevant projects or roles. Familiarity with industry-standard tools, methodologies, or frameworks is essential, as is the ability to adapt to evolving technological and organizational demands. Strong analytical, problem-solving, and communication skills are required to thrive in this dynamic environment. Prior experience in [specific industry/sector, if applicable] is highly desirable, though not mandatory for all positions.
With a minimum of one year of hands-on experience in sales and distribution within the fast-moving consumer goods (FMCG) or telecommunications (Telcos) sectors, you bring valuable expertise to this role.
Proficient in creating detailed job descriptions that accurately reflect the role’s essential duties, required qualifications, and performance expectations. Demonstrates strong analytical and communication skills to assess candidate suitability and align job requirements with organizational goals. Capable of identifying and articulating key competencies, such as technical expertise, problem-solving abilities, and teamwork, to attract top talent. Experienced in tailoring descriptions to different industries while ensuring compliance with employment laws and best practices. Skilled in using HR software and applicant tracking systems to streamline the recruitment process effectively.
We prioritize customer satisfaction and strive to meet their evolving needs with exceptional service and support. This role requires a strong commitment to understanding customer requirements and delivering solutions that exceed expectations. Key responsibilities include actively listening to customer feedback, addressing concerns promptly, and ensuring a seamless experience throughout their journey. Candidates must demonstrate excellent communication skills, patience, and a proactive approach to problem-solving. Proficiency in handling customer inquiries via multiple channels and a dedication to continuous improvement are essential for success in this position.
Skilled in persuasion and negotiation techniques, with a strong ability to engage stakeholders and secure favorable agreements through compelling arguments and strategic discussions.
We forge meaningful connections and cultivate collaborative partnerships to drive mutual success and enhance our organizational reach.
Applicants must demonstrate a strong aptitude for logical reasoning and problem-solving to excel in this role. Candidates are expected to evaluate complex data sets, identify patterns, and derive actionable insights to inform strategic decisions. Proficiency in interpreting numerical information, drawing accurate conclusions, and synthesizing findings into clear recommendations is essential. The ability to approach challenges methodically while maintaining attention to detail is critical to success in this position.
Applicants who satisfy the outlined requirements are kindly requested to forward their application letter, expected salary, and a comprehensive CV—including a daytime telephone number—to jobs1@hcsaffiliatesgroup.com, with “Activation Team Lead – Stanza” specified in the subject line. It is essential for candidates to clearly state their current location in their submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
