Our client, a prominent telecommunications provider, is seeking to hire Field Operations Engineers specializing in Transmission and GSM technologies.
Job summary/Job purpose/ Role Intent:
Execute maintenance and operational tasks for the designated area, sustaining service quality and continuity in accordance with established KPIs and budgetary constraints. Oversee and track network expansions, identify irregularities or malfunctions in network components, and promptly issue alerts regarding such issues.
Oversee a comprehensive range of critical duties, ensuring operational excellence and alignment with organizational objectives. Develop and execute strategic initiatives to enhance efficiency, productivity, and service quality across assigned functions. Lead cross-functional teams, fostering collaboration and accountability to achieve established targets and performance benchmarks. Manage resources effectively, optimizing budgets, schedules, and personnel to maximize outcomes. Monitor progress through data-driven insights, identifying trends and implementing corrective actions as needed. Stay abreast of industry advancements and best practices to drive innovation and sustainable growth.
Respond promptly to equipment malfunctions reported via the trouble ticket system while adhering to the established corrective maintenance key performance indicators.
Conduct systematic preventive maintenance to maintain optimal functionality and safety of equipment and surrounding environments.
In collaboration with Support and NMC teams, analyze fault incidents to facilitate accurate and prompt resolution, ensuring that fixes are verified and appropriately communicated to stakeholders.
To develop and recommend strategic enhancements for the network architecture, focusing on efficiency, scalability, and security improvements.
Execute preventive maintenance tasks with precision and compile detailed reports on all activities performed.
Collaborate with equipment vendors to conduct commissioning tests for new sites, ensuring all sites and links adhere to the established criteria outlined in engineering standards and equipment factory specifications before accepting them.
Prepare comprehensive reports detailing all maintenance-related activities and participate in daily meetings to assess progress and address issues.
Investigate and document the root cause of link failures by completing the Reason for Outage (RCA) form, ensuring comprehensive evidence is compiled and readily available upon request.
Principal Outputs
The successful candidate will be responsible for meeting established performance key performance indicators (KPIs) to ensure operational excellence and drive measurable outcomes. This role requires a proactive approach to tracking, analyzing, and optimizing performance metrics to align with organizational goals. The individual must demonstrate a strong commitment to achieving targets while maintaining high standards of efficiency and productivity. Regular evaluation and reporting of progress against KPIs will be essential to identify areas for improvement and support data-driven decision-making.
Guarantee network uptime exceeding 99.60% to maintain optimal operational performance.
Ensure that 80% of all turnaround times (TTs) meet the established service-level agreements (SLAs).
To maintain optimal network performance, strive for a packet loss rate of less than 0.05%.
Consistently deliver 90% of planned tasks correctly on the initial attempt.
Holds a degree in a relevant field from an accredited institution, complemented by applicable professional experience. Demonstrates strong analytical, problem-solving, and communication skills. Proficient in industry-specific software and tools, with a commitment to continuous learning and adaptability. Exhibits leadership qualities, teamwork capabilities, and a dedication to achieving measurable results. Complies with ethical standards and regulatory requirements pertinent to the role.
A Bachelor’s Degree in Telecommunications is required for this position.
We seek candidates with Lean Six Sigma Yellow Belt certification to support process improvement initiatives. This role requires a foundational understanding of Lean methodologies and Six Sigma principles, enabling the identification and elimination of waste while enhancing efficiency and quality. Responsibilities include assisting in data collection, participating in process mapping, and supporting root cause analysis efforts to drive continuous improvement. Ideal applicants should demonstrate analytical thinking, problem-solving skills, and the ability to collaborate effectively within cross-functional teams. Familiarity with basic statistical tools and a commitment to driving measurable outcomes are essential.
Seeking candidates with a valid Cisco Certified Network Associate (CCNA) credential, this role requires expertise in configuring, managing, and troubleshooting network infrastructures. Candidates should demonstrate proficiency in routing and switching protocols, IP addressing, and network security fundamentals. Responsibilities include implementing and maintaining network solutions, ensuring optimal performance, and resolving connectivity issues. Strong analytical and problem-solving skills are essential, along with the ability to collaborate effectively in a team-driven environment. Familiarity with network hardware such as routers, switches, and firewalls is preferred.
Holders must possess a current and valid driver’s license, ensuring legal and operational compliance for all assigned duties.
Experience
We are seeking candidates with at least two years of hands-on experience in maintaining transmission networks to join our team.
Seeks a dynamic professional with a proven ability to drive results through strategic decision-making and innovative problem-solving. Must demonstrate exceptional leadership qualities, including the capacity to inspire and guide cross-functional teams toward achieving organizational objectives. Requires strong analytical skills to assess complex business challenges and formulate data-driven solutions. Prioritizes clear communication and stakeholder engagement to align efforts and ensure project success. Thrives in fast-paced environments while maintaining a focus on continuous improvement and operational excellence. Essential qualifications include a minimum of five years of relevant experience, a track record in [specific industry/sector], and proficiency in [relevant tools/technologies].
Technical competencies encompass a broad range of specialized skills and knowledge essential for fulfilling the duties of this position effectively. Candidates must demonstrate proficiency in relevant software, tools, and methodologies pertinent to the role. Additionally, familiarity with industry standards, compliance requirements, and best practices is required to ensure operational excellence. Strong problem-solving abilities, analytical thinking, and attention to detail are critical for troubleshooting and optimizing technical processes. Collaboration with cross-functional teams and the ability to communicate complex technical concepts clearly are also expected. Meeting these technical competencies will enable successful execution of job responsibilities and contribute to overall organizational success.
Expertise in overseeing and maintaining network infrastructures is essential, including responsibility for the design, implementation, and continuous monitoring of network systems. Candidates must possess a minimum of three years of experience in network administration, along with proficiency in network protocols such as TCP/IP, SNMP, and OSPF. Strong troubleshooting skills and the ability to resolve complex network issues are required, along with familiarity with network hardware including routers, switches, and firewalls. Additionally, knowledge of network security principles and best practices is necessary to ensure the protection of network assets.
Responsible for the installation, maintenance, and operation of radio communication systems, the Radio Rigging professional ensures optimal functionality and reliability of equipment used for signal transmission and reception. This role involves configuring and testing antennas, transmission lines, and associated hardware to meet specified performance standards. Additionally, they perform routine inspections to identify and address potential issues, ensuring compliance with safety and regulatory requirements. Strong technical proficiency in radio frequency (RF) systems and a keen attention to detail are essential for this position.
Professionals should possess a strong understanding of GSM 2G, 3G, and 4G network architectures, including their core components, protocols, and operational frameworks.
Possesses a solid grasp of Business Support Systems (BSS) and transmission technologies. Demonstrates proficiency in the principles and applications of these systems to ensure seamless operational efficiency.
Microsoft Office proficiency is a fundamental requirement for this role, encompassing a strong command of applications such as Word, Excel, and PowerPoint. Candidates must demonstrate the ability to create, edit, and manage documents, spreadsheets, and presentations efficiently. Familiarity with advanced Excel functions, including pivot tables and data analysis tools, is highly desirable, as is expertise in collaborative platforms like SharePoint and OneDrive. The ideal applicant will exhibit meticulous attention to detail and the capacity to produce polished, professional materials under tight deadlines.
Dedication to understanding and meeting customer needs drives our approach, ensuring seamless service delivery and satisfaction. We seek individuals who excel in communication, problem-solving, and adaptability, with a strong commitment to delivering exceptional experiences. Responsibilities include actively listening to customer concerns, resolving inquiries efficiently, and maintaining a positive, solutions-oriented mindset. Proficiency in relevant tools and systems, as well as a proactive attitude toward feedback, is essential. Collaboration across teams ensures cohesive support, reinforcing our commitment to exceeding expectations at every touchpoint.
Planning and organizing responsibilities include developing strategic plans, setting clear objectives, and coordinating resources to ensure efficient project execution. This encompasses establishing timelines, assigning tasks, and monitoring progress to optimize productivity and meet deadlines. Strong attention to detail and the ability to prioritize multiple responsibilities are essential, along with proficient time management skills to adapt to changing priorities and unforeseen challenges.
Proficiently diagnosing and resolving technical issues to ensure optimal system performance and user satisfaction is essential in this role. You will analyze complex problems, trace root causes, and implement effective solutions through systematic investigation. A strong understanding of hardware, software, and network configurations is required to address challenges efficiently. Excellent critical thinking and problem-solving skills are necessary to identify innovative approaches and prevent recurring issues. Additionally, documenting troubleshooting steps and solutions for future reference is a key responsibility to facilitate knowledge sharing and streamline resolution processes.
We seek a candidate with strong functional competencies in their field, demonstrating expertise through a proven track record of success. The ideal professional will possess in-depth knowledge of relevant methodologies, tools, and processes, ensuring efficient and effective execution of tasks. They must exhibit analytical thinking, problem-solving skills, and the ability to translate complex data into actionable insights. Collaboration and communication skills are essential to work seamlessly within cross-functional teams and with stakeholders at all levels. Additionally, the role requires adaptability to evolving business needs, a commitment to continuous learning, and a results-driven mindset to deliver measurable outcomes. Proficiency in industry-specific software or systems, along with compliance with established standards, is also expected.
We collaborate closely with colleagues across various departments to achieve shared objectives and deliver exceptional results. Effective communication, mutual respect, and a proactive approach are essential to foster a productive and inclusive work environment. We actively participate in team meetings, contribute innovative ideas, and support one another to overcome challenges and drive success. Strong interpersonal skills and a commitment to teamwork are key to our collective achievements.
Actively fosters a collaborative workplace culture where colleagues engage in cooperative efforts and share collective accountability. Teams elevate performance standards by consistently reassessing objectives and priorities to drive continuous improvement.
Drives continuous improvement through creative problem-solving and forward-thinking solutions, fostering a culture that embraces experimentation and calculated risk-taking. Actively seeks opportunities to enhance efficiency, effectiveness, and competitive edge by implementing groundbreaking ideas and emerging technologies. Collaborates across departments to align innovative initiatives with organizational goals while ensuring seamless integration of novel approaches. Monitors industry trends and advancements to proactively identify potential disruptions and leverage them for strategic advantage. Encourages team engagement in brainstorming sessions, idea incubators, and feedback loops to cultivate a dynamic environment where innovation thrives.
Passionate about pioneering innovative ideas and strategies to address existing and emerging challenges, this role fosters an environment where fresh perspectives are not just encouraged but actively sought across the organization. The position drives continuous performance improvement and cultivates a culture of creativity, enabling the generation of groundbreaking business concepts.
Overseeing risk management involves identifying potential threats, assessing their potential impact, and implementing strategies to mitigate them. This role requires evaluating current processes to pinpoint vulnerabilities, analyzing data to forecast risks, and developing actionable plans to minimize exposure. Responsibilities include collaborating with cross-functional teams to ensure alignment on risk tolerance levels, monitoring emerging risks, and ensuring compliance with regulatory standards. The position demands strong analytical skills, attention to detail, and the ability to communicate complex risk assessments clearly to stakeholders.
Review calculated risks by evaluating potential organizational and stakeholder concerns; identify areas of risk and develop contingency plans to address any unforeseen events; foster a culture that encourages others to pursue new business opportunities.
Analytical thinking involves systematically evaluating information, identifying patterns, and drawing logical conclusions to solve complex problems. It requires the ability to break down intricate issues into smaller components, assess evidence objectively, and develop well-reasoned solutions. This skill is essential for roles that demand precision, problem-solving, and strategic decision-making. Individuals with strong analytical thinking can interpret data accurately, anticipate potential challenges, and implement effective strategies to achieve desired outcomes. Employers value this capability as it enhances efficiency, minimizes errors, and fosters innovation in dynamic work environments.
Demonstrate proficiency in discerning subtle patterns or relationships between seemingly unrelated scenarios, along with pinpointing critical or fundamental challenges within intricate contexts—leveraging innovative, conceptual, or inductive problem-solving techniques.
Qualified candidates who fulfill the specified criteria are invited to forward their cover letter, current and expected compensation, and a comprehensive curriculum vitae—including a daytime contact number—to jobs1@hcsaffiliatesgroup.com. In the subject line, please include “Field Operations Engineer-Senior Transmission/GSM Central Rift Valley.” Additionally, applicants must clearly state their preferred location in their submission.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
