Job Description
Reporting to the Fleet, Travel and Leases Lead, the incumbent will oversee the strategic planning, implementation, and ongoing enhancement of Safaricom’s corporate travel operations. The position is tasked with delivering cost-efficient, compliant, and secure travel solutions while elevating the traveler experience and advancing organizational goals. This will be accomplished by overseeing the complete lifecycle of both domestic and international travel services, encompassing flight reservations, ground transportation, lodging, MICE (Meetings, Incentives, Conferences, and Exhibitions) coordination, visa facilitation, meet-and-assist services, travel-related training, and the management of associated travel platforms.
This position offers specialized guidance on travel policies, processes, and procedures while ensuring adherence to service level agreements (SLAs). Responsibilities encompass engaging stakeholders, managing suppliers and evaluating their performance, mitigating travel risks, enhancing operational efficiency, and overseeing budgetary matters. By applying industry-leading practices and data-driven analysis, the role fosters continuous improvement and supports strategic, evidence-based decision-making.
As part of this role, you will be tasked with overseeing key operational functions, including the management of daily workflows, ensuring adherence to company policies, and fostering collaboration across teams to achieve organizational goals. Additionally, you will be responsible for analyzing performance metrics to identify areas for improvement and implementing strategic initiatives to enhance productivity and efficiency. The position also requires you to maintain strong communication with stakeholders, providing regular updates and addressing any concerns promptly. A strong emphasis will be placed on problem-solving, adaptability, and maintaining a high level of professionalism in all interactions.
Ensures adherence to health, safety, and environmental regulations to maintain a secure workplace for all employees. Conducts regular inspections and risk assessments to identify potential hazards and implements corrective measures. Develops and enforces safety policies, procedures, and training programs to promote awareness and compliance. Investigates incidents, accidents, and near-misses to determine root causes and prevent recurrence. Collaborates with management and staff to foster a culture of safety and continuous improvement. Maintains accurate records, reports, and documentation related to health and safety initiatives.
Maintain unwavering adherence to the company’s established code of conduct, policies, and procedures to consistently demonstrate integrity and accountability in all professional responsibilities.
All employees are expected to comply with established safety, health, and wellbeing policies, guidelines, and procedures in every action and decision they make.
We oversee the strategic coordination and administration of corporate travel initiatives, ensuring efficiency, cost-effectiveness, and alignment with organizational goals. This role demands a keen understanding of travel logistics, vendor negotiations, policy enforcement, and expense management, alongside a commitment to optimizing travel experiences for employees. Proficiency in travel booking systems, budget tracking, and compliance with travel regulations is essential, as is the ability to collaborate with stakeholders across departments to streamline processes and enhance traveler satisfaction. Candidates should possess strong analytical skills, attention to detail, and the capacity to manage multiple priorities in a fast-paced environment.
Craft, execute, and enhance the corporate travel policy for Safaricom to ensure alignment with organizational objectives and evolving industry standards.
Guarantee adherence to established internal policies, applicable regulatory mandates, and established audit standards.
Manage comprehensive travel management processes, including reservations, ticket issuance, expense reporting, and financial reconciliation, from start to finish.
Responsible for overseeing supplier relationships and ensuring contract compliance, this role involves negotiating terms, managing performance metrics, and mitigating risks associated with third-party engagements. Evaluates supplier capabilities, identifies cost-saving opportunities, and maintains documentation for audits and regulatory adherence. Requires proficiency in contract lifecycle management, strong analytical skills, and the ability to collaborate across departments to optimize procurement strategies. Experience in supply chain operations, vendor negotiations, and contract administration is essential, along with a keen eye for detail to uphold organizational standards and contractual obligations.
Develop and maintain strategic partnerships with Travel Management Companies (TMCs), airlines, hotels, and other key travel suppliers to ensure optimal service delivery and cost-effective solutions.
Spearhead the identification, assessment, and negotiation of supplier contracts to secure the most advantageous terms and pricing.
Evaluate vendor performance in alignment with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
We are seeking a skilled professional to oversee cost management and drive optimization initiatives to enhance financial efficiency. The ideal candidate will analyze expenditure data, identify cost-saving opportunities, and implement strategies to reduce unnecessary expenses while maintaining operational effectiveness. Responsibilities include monitoring budgets, forecasting financial trends, and collaborating with cross-functional teams to align spending with organizational goals. Proficiency in financial analysis tools and experience with cost-reduction methodologies are essential, along with strong communication skills to present findings and recommendations to stakeholders. This role requires a detail-oriented approach, problem-solving abilities, and a commitment to continuous improvement in financial performance.
Conduct a thorough examination of travel expenditures to uncover potential areas for cost reduction and efficiency improvements.
Develop and execute strategies to manage expenses while upholding high standards of service quality and safety protocols.
Compile regular reports detailing travel expenditures, expenditure trends, and realized cost savings.
Our role focuses on fostering strong relationships with stakeholders through proactive communication and collaboration. Key responsibilities include identifying and engaging with internal and external stakeholders, ensuring their needs and concerns are addressed effectively. This position requires a proactive approach, strong interpersonal skills, and the ability to build trust and consensus among diverse groups. Additionally, the ability to analyze stakeholder feedback and translate it into actionable insights is essential for driving informed decision-making and aligning strategies with organizational goals.
Act as the main liaison for internal stakeholders regarding travel-related inquiries and issues.
Offer expert guidance to management regarding travel strategy and operational challenges, ensuring informed decision-making and alignment with organizational goals.
Facilitate consistent business reviews and presentations for stakeholders and vendors.
The position requires a comprehensive focus on risk management, safety protocols, and adherence to duty of care obligations. Key responsibilities include identifying potential hazards, implementing preventive measures, and ensuring compliance with relevant regulations to safeguard personnel, assets, and operations. The role demands strong analytical skills to assess risks, develop mitigation strategies, and maintain robust safety frameworks. Additionally, the individual will be responsible for fostering a culture of safety awareness, conducting training sessions, and monitoring performance to uphold high standards of risk and safety management.
Establish and maintain comprehensive frameworks for managing travel-related risks with a high degree of resilience and effectiveness.
Provide immediate assistance for emergency travel arrangements and crisis intervention protocols.
Ensure strict adherence to duty of care responsibilities for every traveler.
The role focuses on enhancing and optimizing systems and processes to drive efficiency and effectiveness across the organization. Key responsibilities include analyzing current workflows, identifying bottlenecks, and implementing data-driven solutions to streamline operations. The ideal candidate will possess strong analytical skills, experience with process mapping tools, and a proven track record of leading continuous improvement initiatives. Proficiency in change management and the ability to collaborate with cross-functional teams are essential, along with a keen eye for identifying opportunities for innovation and scalability.
Oversee and enhance travel management systems, including online booking platforms and expense management tools, to ensure efficiency and effectiveness in organizational travel operations.
Foster automation initiatives and enhance process efficiencies throughout travel operations.
Facilitate the deployment, enhancement, and seamless integration of system implementations to ensure optimal performance and alignment with organizational needs.
Responsibilities include compiling, analyzing, and presenting data to support informed decision-making across the organization. This role involves developing and maintaining reports, dashboards, and visualizations to track key performance indicators (KPIs) and operational metrics. Additionally, the position requires identifying trends, providing actionable insights, and ensuring data accuracy through validation and quality checks. Collaboration with cross-functional teams is essential to align reporting efforts with business objectives and to address ad-hoc analytical requests. Proficiency in data visualization tools, statistical analysis, and business intelligence platforms is required, along with strong communication skills to effectively convey findings to stakeholders at all levels.
Design and oversee the creation and upkeep of dashboards and reports focused on travel performance metrics to provide actionable insights and ensure data accuracy.
Deliver actionable insights derived from data to inform and enhance strategic decision-making processes.
Qualifications
Core qualifications, essential skills, and professional background include:
A minimum of a Bachelor’s degree or diploma in Travel and Tourism, Procurement, Logistics, or a related business discipline from an accredited institution is required. Candidates holding professional certifications in travel management, procurement, or supply chain will be highly regarded.
A minimum of five years of professional experience within a Travel Management Company (TMC) or a corporate travel setting is required.
Demonstrates a strong track record in overseeing corporate travel initiatives and handling large-scale travel logistics efficiently.
Proven expertise in optimizing costs, negotiating with suppliers, and implementing travel policies.
Proficient in operating computer reservations systems, global distribution systems (GDS), and electronic travel platforms.
Proficiency in English and Amharic is essential, with multilingual abilities considered an asset.
A proactive and solution-oriented mindset to consistently deliver results, meet deadlines, and ensure customer satisfaction.
A keen focus on customer needs, coupled with the capacity to identify and prioritize what holds significance for both internal and external clients, is essential. Proactively addressing these priorities is a key requirement of the role.
Exceptional ability to communicate and collaborate effectively with colleagues, clients, and stakeholders across diverse backgrounds. Demonstrates strong emotional intelligence and active listening skills to foster productive relationships and resolve conflicts diplomatically. Proven capability to build rapport quickly and maintain professional connections in high-pressure environments.
Stakeholder engagement is essential to this role, requiring proactive collaboration with internal and external partners to align objectives, address concerns, and foster mutually beneficial relationships. Strong communication skills are necessary to convey complex information clearly, negotiate effectively, and maintain transparency throughout all interactions. The ability to identify key stakeholders, assess their influence and interests, and tailor engagement strategies accordingly is critical. Additionally, a solution-oriented mindset and diplomacy are vital for resolving conflicts, managing expectations, and ensuring sustained support for initiatives.
Requires strong competency in Microsoft Office applications and familiarity with additional software pertinent to Travel Management Services.
Qualifications
BA/BSc/HND , Diploma
Experience Required
5 years
