JOB SUMMARY
Rest Sure Insurance Agencies Ltd. seeks a detail-oriented, systematic, and proactive Insurance Administration Officer to oversee the agency’s operational and structural workflows. The ideal candidate will serve as the foundation of our back-office operations, guaranteeing smooth policy administration, precise underwriting documentation, meticulous client record management, and expedited claims processing. Beyond core administrative functions, the officer will enhance the agency’s digital infrastructure by refining customer onboarding systems, monitoring online lead acquisition, and strengthening digital brand visibility to drive sustainable portfolio expansion.
Oversee a comprehensive range of responsibilities encompassing strategic planning, operational execution, and performance monitoring to ensure organizational objectives are met efficiently and effectively. Collaborate cross-functionally with various departments to align processes, streamline workflows, and enhance productivity. Develop and implement policies, procedures, and best practices that uphold compliance with regulatory standards while fostering a culture of accountability and continuous improvement. Lead initiatives aimed at optimizing resource allocation, mitigating risks, and driving sustainable growth. Analyze data trends, generate actionable insights, and present findings to stakeholders to inform data-driven decision-making. Provide mentorship and guidance to team members, fostering professional development and a high-performance work environment. Ensure adherence to company values, ethical standards, and industry best practices in all operational activities.
Policy Administration & Workflow: Develop, assess, and manage insurance applications, endorsements, and policy documentation across diverse product portfolios, guaranteeing precise structural integrity throughout the process.
Client Servicing & Account Care: Oversee client portfolios with a focus on delivering prompt, professional insights on premium quotes, coverage details, account-related inquiries, and renewal arrangements.
Serving as the primary liaison with collaborating insurance underwriters, you will facilitate streamlined risk assessment, secure document submission, and prompt policy finalization.
Responsibilities include the systematic receipt of insurance claims notices, providing client support during documentation compilation, submitting claims to underwriters, and proactively following up to ensure timely settlements.
Database Integrity & Reporting: Ensure meticulous organization, security, and accuracy of both digital and physical client records. Develop and deliver structured, recurring reports on production data, performance metrics, and operational capacity to support informed decision-making.
Provide assistance in implementing digital marketing initiatives across various social media and online channels. Oversee online customer interactions, analyze digital lead generation metrics, and maintain web-based client communication systems.
Ensure that all administrative processes fully comply with established internal standard operating procedures and the legal requirements mandated by local insurance regulatory bodies.
Seeking a candidate with a minimum of five years of experience in a similar role, preferably holding a bachelor’s degree in a related field. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are required to effectively collaborate with cross-functional teams. The ideal applicant must demonstrate a track record of meeting deadlines and managing multiple priorities simultaneously. Familiarity with relevant regulations and compliance standards is also a must.
A relevant educational foundation includes a Diploma or Bachelor’s Degree in fields such as Insurance, Business Administration, Finance, Project Management, or another closely aligned commercial discipline.
A Certificate of Proficiency (COP) qualification is regarded as a significant asset and may provide a clear competitive edge.
Professional Experience: At least one (1) year of focused experience in back-office insurance operations, administrative tasks, underwriting support, or financial services portfolio management is required.
Highly proficient in using Microsoft Office applications—including Word and Excel—along with hands-on experience navigating digital business platforms, content delivery tracking systems, and lead management tools. Demonstrates exceptional communication skills, a keen eye for detail, and the capacity to operate autonomously with minimal supervision.
We offer a comprehensive benefits package and seek candidates with key competencies aligned to our organizational goals. Ideal applicants must demonstrate proficiency in strategic planning, team leadership, and problem-solving, alongside exceptional communication and interpersonal skills. The role requires a minimum of five years of relevant experience, advanced proficiency in industry-standard software, and a track record of driving measurable results. Additional requirements include a bachelor’s degree in a related field, relevant certifications, and the ability to thrive in a fast-paced, collaborative environment. Successful candidates will be expected to mentor junior team members, lead cross-functional initiatives, and contribute to the continuous improvement of our processes and systems.
Core Competencies: Uncompromising integrity, adherence to professional documentation protocols, analytical problem resolution, and rigorous time-management capabilities.
You will receive a fixed gross monthly salary of KES 25,000, supplemented by a lucrative, uncapped commission structure that rewards all successfully closed or newly sourced business lines.
Delivers extensive industry insights alongside well-defined pathways for career advancement into targeted leadership roles.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
1 - 5 years
