Job purpose
To prioritize in-person store visits aimed at enhancing retailer visibility and improving SIM and float performance while ensuring optimal visibility and merchandising standards at the point of purchase for SSO and Trash agents.
Oversee and execute a comprehensive range of duties, ensuring alignment with organizational objectives and fostering operational excellence. Lead strategic initiatives, supervise cross-functional teams, and drive performance through data-driven decision-making. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and workplace culture. Collaborate with senior leadership to align departmental goals with broader company vision, while monitoring progress through key performance indicators. Identify opportunities for innovation, process improvement, and cost optimization to maintain competitive advantage. Serve as a liaison between teams, stakeholders, and external partners to facilitate seamless communication and project execution. Ensure adherence to regulatory standards, ethical guidelines, and industry-specific requirements while maintaining high standards of accountability and professionalism.
Effectively oversee the identification, recruitment, and strategic mapping of Agents, with a primary focus on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents in adherence with prearranged route plans, commonly referred to as beat plans.
We ensure the provision and delivery of essential business tools required for seamless transactions at SSO and agent outlets, while also conducting comprehensive training sessions for SOS and Trash Agents to familiarize them with the necessary processes.
AML training and development initiatives involve instructing agents on anti-money laundering (AML) protocols, with a specific focus on regulatory requirements. Additionally, these programs educate staff on the Know Your Customer (KYC) procedures as they pertain to the SIM Registration (SIM REG) framework.
Monitor and maintain sufficient inventory levels, ensuring adherence to the 1.5x stock rule for agents while guaranteeing sales support officers (SOS) have adequate stock SIM cards available for new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SSO locations and agent outlets.
Seeking candidates with a strong academic background and relevant professional experience. Applicants must hold a degree in a related field and possess at least three years of hands-on experience in a comparable role. Demonstrated expertise in key responsibilities, including project management, strategic planning, and team leadership, is essential. Additionally, proficiency in industry-specific software and tools is required to ensure seamless execution of duties. Exceptional communication and problem-solving skills are also critical for success in this position.
A Bachelor’s or Diploma in Business, Marketing, or a closely related discipline is required.
Experienced professionals with a track record in van sales or comparable sales positions are required.
Holders of a current, valid driver’s license are required for this position.
With a proven track record in the field, you possess hands-on experience executing tasks within this domain. You demonstrate proficiency in the essential tools and methodologies required to fulfill the role effectively. Your background includes a diverse range of responsibilities that highlight your adaptability and problem-solving capabilities. Additionally, you meet all specified qualifications and bring a commitment to delivering high-quality results consistently.
Candidates must possess a minimum of one year of practical experience in sales and distribution, ideally within the fast-moving consumer goods (FMCG) sector or the telecommunications industry.
We seek candidates who demonstrate proficiency in a variety of essential skills, including strong problem-solving abilities, effective communication, and adaptability in dynamic environments. The ideal applicant will possess a proven track record of collaboration, leadership, and organizational acumen, with a capacity to manage multiple priorities under tight deadlines. Proficiency in relevant software, tools, or industry-specific methodologies is required, along with a commitment to continuous learning and professional development. Additionally, the role demands exceptional attention to detail, analytical thinking, and the ability to drive results through strategic planning and execution.
We prioritize understanding and meeting the needs of our customers, ensuring their satisfaction remains at the core of our operations. This role requires a strong commitment to delivering exceptional service, actively seeking feedback, and responding promptly to inquiries or concerns. A dedication to building long-term relationships and exceeding expectations is essential, as is the ability to anticipate customer needs and tailor solutions accordingly. Strong interpersonal and communication skills are necessary to effectively engage with clients and address their evolving requirements.
Exceptional proficiency in negotiation and influence is essential, demonstrating the ability to persuade stakeholders, resolve conflicts, and drive consensus in high-stakes situations. A track record of successful outcomes in collaborative decision-making and relationship-building across diverse teams is required. Strong interpersonal and communication skills are necessary to adapt messaging for different audiences, ensuring alignment with organizational goals.
Networking and cultivating strategic partnerships are essential components of this role, requiring the ability to establish and maintain strong professional connections across diverse industries and sectors. This involves actively engaging with key stakeholders, identifying collaborative opportunities, and fostering mutually beneficial relationships to drive organizational growth and innovation. Strong interpersonal skills, a proactive approach to relationship-building, and a keen understanding of partnership dynamics are critical for success in this position.
Analytical thinking involves evaluating information, identifying patterns, and solving complex problems through a structured and logical approach. It requires the ability to dissect intricate issues, synthesize relevant data, and derive well-reasoned conclusions. Professionals employing analytical thinking must assess risks, weigh alternatives, and make data-driven decisions while maintaining attention to detail. Effective communication of findings and insights to stakeholders is also essential, as is the capacity to adapt methods based on new information or shifting priorities. This skill is critical in roles that demand precision, problem-solving, and evidence-based reasoning.
Applicants fulfilling the specified criteria are requested to submit their application letter, salary expectations, and comprehensive CVs, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line should clearly state “Activation Team Lead—Stanza.” Additionally, candidates must specify their current location in their application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
