Objective
The Information Technology Officer will provide effective information and communications technology support to all staff on TIS+. He/ She will supervise and implement IT systems, policies and procedures; manage IT operational and administrative system; review and revise the SOP; conduct staff orientation and on-boarding processes related to IT; manage IT and communications related assets.
Primary Responsibilities Responsibilities include, but are not limited to the following: Oversee all IT systems and processes for the TIS+ program;
Oversee all IT systems and processes for the TIS+ program
Ensure maximum up time for internet access in all offices and for traveling staff;
Ensure the quality and completeness of IT polices as well as conduct training for all staff members on what the policies are and how they are implemented;
Set up new phones and computers for staff joining the program; provide and IT orientation to all new staff;
Manage IT and communications assets; update OneSource and hand receipts;
Copy exiting staff emails and files for retention;
Troubleshoot all IT related issues for offices, end users, printing, etc.;
Any other other duties as assigned.
Reporting
The Information Technology Officer reports to the Operations Manager
Qualifications
Bachelor’s degree in computer science or related is highly desired; other certifications will be considered;
Minimum 4 years IT support and/or management experience in a similar role, 4 years with a USAID funded organization would be ideal;
Proven knowledge of USAID rules and regulations ideal;
Fluent English language skills required; Somali language skills is highly advantageous;
Proficient in Microsoft office suite trouble shooting with advanced knowledge of Outlook and email hosting;
Advanced knowledge of MS Access is a big advantage;
Exceptional written and verbal communication skills;
A strong sense of ethics and honesty with attention to detail is mandatory;
Good organizational skills and the ability to keep absolute confidentiality as needed.
LOCATION:
Nairobi, Kenya with extensive travel throughout Somalia as needed.
Duration:
One year renewable for up to an additional two years.
