Job purpose
Responsibilities include conducting channel visits to enhance retailer awareness and improve SIM and Float turnaround times, while ensuring optimal visibility and merchandising at the point of purchase for SOS and Trash agents.
Oversee a range of critical duties, including the management of daily operations to ensure efficiency and adherence to organizational standards. Develop and implement strategic plans aligned with long-term business objectives while fostering a collaborative environment that supports team performance and innovation. Monitor performance metrics, identify areas for improvement, and execute corrective actions to enhance productivity and operational excellence. Serve as a liaison between departments, facilitating seamless communication and coordination to achieve unified goals. Additionally, ensure compliance with industry regulations and internal policies while maintaining a strong focus on risk management and quality assurance.
SSO & Agent Recruitment & Mapping involves overseeing the identification and recruitment of Agents, with a focus on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents in accordance with the established route plans (beat plans) to ensure proper coverage and engagement.
We are responsible for equipping SOS and Trash Agents with all necessary transaction tools while ensuring their thorough understanding of operational processes. This role encompasses the provision of essential tools required for seamless transactions at SSO and agent outlets, followed by comprehensive training to enhance their proficiency in executing these processes.
Conduct anti-money laundering (AML) training sessions and evaluate agents’ comprehension of AML protocols, emphasizing their understanding of Know Your Customer (KYC) procedures as they pertain to SIM REG compliance.
Monitor and maintain sufficient inventory levels while adhering to the 1.5x stock rule for agents. Additionally, verify that Sales Support Officers (SOS) possess adequate SIM stock to facilitate new registrations and activations seamlessly.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SSO and Agent outlets.
A strong academic background combined with relevant professional experience is essential for this role. Candidates should possess a degree in a related field and demonstrate a minimum of [X] years of hands-on experience in [specific industry or function]. Proficiency in [key technical skills or tools] is required, along with the ability to [specific soft skills, e.g., communicate effectively, solve complex problems]. Familiarity with [industry standards, regulations, or methodologies] is advantageous. Additionally, certifications or advanced training in [specific area] may be preferred.
A diploma or bachelor’s degree in business, marketing, or a closely related discipline is required for this position.
Demonstrated proficiency in van sales or an equivalent sales position is required.
Holders of a valid driver’s license are required to possess a current and unencumbered license issued by the relevant licensing authority.
Experience
Candidates should possess a minimum of one year of professional experience in sales and distribution, ideally within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors.
We are seeking a highly skilled professional who demonstrates strong competencies in problem-solving, communication, and team collaboration, with a proven ability to adapt to changing priorities. The ideal candidate will exhibit exceptional organizational skills, attention to detail, and the capacity to manage multiple projects efficiently while maintaining high standards of quality. Experience in [relevant industry/field] and proficiency in [specific tools/software] are essential, along with the ability to analyze data, identify trends, and translate insights into actionable strategies. The role requires a proactive approach to continuous improvement, a commitment to professional development, and the capability to mentor junior team members. Strong interpersonal skills and emotional intelligence are also critical for fostering a positive work environment and building strong stakeholder relationships.
We prioritize customer satisfaction above all else, ensuring our interactions and solutions consistently meet and exceed their needs. This requires active engagement with clients to understand their unique challenges and deliver tailored support. Our team collaborates closely with customers to identify opportunities for improvement and foster long-term partnerships. By maintaining a customer-centric approach, we drive loyalty and contribute to sustainable business growth. Strong communication skills, problem-solving abilities, and a deep commitment to service excellence are essential for success in this role.
Developing and applying strong persuasion and negotiation techniques to achieve optimal outcomes in interactions with clients, stakeholders, and team members.
Networking and cultivating strategic partnerships are essential responsibilities of this role, requiring consistent effort to establish and nurture connections with key stakeholders. This position demands a proactive approach to fostering collaborative relationships that drive mutual growth and align with organizational objectives. Strong interpersonal skills and the ability to engage effectively with diverse professionals are critical for maintaining and expanding these vital connections.
Analytical thinking is a requirement for this role, with a strong emphasis on evaluating complex information, identifying patterns, and deriving actionable insights. Candidates must demonstrate the ability to approach problems methodically, assess data critically, and make well-reasoned decisions under pressure. Proficiency in synthesizing diverse datasets and translating findings into clear, strategic recommendations is essential. Additionally, the role demands a keen eye for detail and the capacity to anticipate potential challenges based on analytical observations.
Qualified candidates are encouraged to submit their application, including a cover letter, salary expectations, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line should specify “Activation Team Lead – Stanza,” and applicants must clearly state their location in the submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
