Position Summary:
The successful candidate will spearhead the expansion of MSME business within the designated branch by focusing on acquiring new customers, fostering retention strategies, and cultivating strong client relationships, all while aligning with clients’ financial requirements.
Oversee and execute key duties encompassing strategic planning, project management, and operational efficiency to drive organizational success. Develop and implement policies, procedures, and initiatives that enhance productivity, ensure compliance, and foster a culture of continuous improvement. Collaborate with cross-functional teams to align goals, optimize resources, and deliver measurable results. Monitor performance metrics, analyze trends, and provide data-driven recommendations to senior leadership for informed decision-making. Lead and mentor teams to cultivate a high-performance environment, ensuring accountability and professional growth. Maintain a strong focus on customer satisfaction, quality assurance, and risk management to sustain long-term business viability.
We are seeking a dynamic professional to drive business expansion and oversee portfolio management initiatives. The successful candidate will identify strategic growth opportunities, develop and execute plans to enhance portfolio performance, and ensure alignment with organizational objectives. Responsibilities include analyzing market trends, optimizing resource allocation, and collaborating with cross-functional teams to implement initiatives that bolster revenue and profitability. Candidates must possess strong analytical skills, a proven track record in business development, and the ability to manage multiple priorities in a fast-paced environment.
Facilitate the expansion of MSME business by securing new lending and deposit prospects from both current and potential clients.
Develop and nurture impactful advisory partnerships to attract high-value clients and provide customized financial strategies.
Expand and oversee the MSME portfolio by evaluating opportunities to enhance profitability and maintain high-quality business standards.
Enhance customer relationships by maintaining consistent communication, organizing structured meetings, maintaining precise records, and promoting additional bank products.
Evaluate emerging business prospects and potential partnerships, delivering strategic market insights and feedback to enhance product offerings and overall business strategies.
Responsible for overseeing the credit portfolio, this role involves meticulously evaluating customer creditworthiness, setting appropriate credit limits, and monitoring outstanding accounts to mitigate financial risks. The position requires analyzing financial statements, performing credit risk assessments, and implementing strategies to optimize cash flow while maintaining strong customer relationships. Additionally, the role entails managing collections, negotiating payment plans, and ensuring compliance with credit policies and regulatory standards. Effective communication and problem-solving skills are essential to resolve disputes and collaborate with sales, finance, and customer service teams. A strong understanding of accounting principles, proficiency in credit management software, and experience with financial analysis are critical requirements.
Review and evaluate loan applications by analyzing customer requirements, conducting financial assessments, and performing thorough due diligence—including on-site visits and reference verifications.
Conduct thorough evaluations of applications to offer suitable recommendations for approval, maintaining meticulous and precise documentation throughout the process.
Monitor loan progress, relay decisions to clients, and collaborate with relevant parties to confirm all prerequisites for fund disbursement are satisfied.
We are seeking a dedicated professional to enhance and maintain exceptional customer service standards. The ideal candidate will handle inquiries, resolve issues promptly, and ensure a seamless experience for all clients. Responsibilities include responding to customer concerns via phone, email, or chat, documenting interactions, and escalating complex matters when necessary. Strong communication skills, patience, and a problem-solving mindset are essential, along with proficiency in CRM tools and a proven track record in customer service. Prior experience in a similar role is required, and the ability to work flexible hours is preferred. This position plays a crucial role in fostering customer loyalty and driving satisfaction.
Build and sustain positive customer relationships through strategic promotion of bank products, effective cross-selling initiatives, and prompt resolution of inquiries and complaints, ensuring adherence to established service level agreements.
Maintain strict confidentiality of customer information while working closely with branch and head office teams to ensure a smooth, positive customer experience.
Ensures adherence to all relevant laws, regulations, and internal policies through meticulous monitoring, review, and reporting processes. Conducts comprehensive audits to identify potential risks and discrepancies, while implementing corrective actions as necessary. Collaborates with cross-functional teams to maintain a robust compliance framework, ensuring alignment with organizational objectives. Develops and delivers training programs to enhance employee awareness of regulatory requirements and ethical standards. Maintains accurate documentation of compliance activities and provides regular updates to senior management on key findings and emerging regulatory trends.
Ensure complete adherence to regulatory mandates, internal bank policies, established risk frameworks, and operational guidelines, with particular emphasis on Know Your Customer (KYC) and anti-money laundering (AML) protocols.
Oversee risk management processes while verifying the thoroughness and precision of customer documentation, in addition to facilitating daily branch operations.
Assist the Branch Management in executing daily branch operations in adherence to established Bank Policies and Procedures.
Drive operational excellence by generating insightful reports, maintaining a keen understanding of market trends, collaborating effectively within cross-functional marketing teams, and fostering strategic initiatives to enhance overall business performance.
Performing any supplementary tasks as directed by management may be required.
Qualifications, skills, and experience required include a bachelor’s degree in a relevant field or an equivalent combination of education and professional experience. Proficiency in [specific software/tools, if applicable] and strong analytical abilities are essential. Candidates should possess excellent communication skills, both written and verbal, along with the capacity to work collaboratively in a team environment. Prior experience in [specific industry or role, if applicable] is preferred, as is a proven track record of [specific achievements or responsibilities]. Additionally, familiarity with [relevant regulations, standards, or methodologies] may be necessary to excel in this position.
A recognized institution must confer a bachelor’s degree in business, finance, or a related field.
With a minimum of two years of hands-on sales experience within a financial institution, candidates should bring a proven track record of driving revenue and fostering client relationships in a regulated environment.
Proficiency in banking laws, regulations, and operational procedures is required.
Proficiency in risk management and compliance frameworks is essential, encompassing the ability to identify, assess, and mitigate potential risks while ensuring adherence to regulatory standards and organizational policies. Candidates must demonstrate a solid understanding of industry-specific compliance requirements, including but not limited to financial regulations, data protection laws, and operational protocols. Strong analytical skills, attention to detail, and the capacity to interpret complex legal and regulatory documentation are critical for effective implementation and oversight.
Highly analytical professionals with a strong aptitude for evaluating and interrogating prevailing norms and practices are sought, leveraging quantitative data and measurable outcomes to drive informed decision-making and strategic improvements.
Proficiency in fostering alignment and securing buy-in from diverse stakeholders spanning all NBK departments is essential.
If you meet the specified qualifications, kindly complete and submit the application form for the Business Banker position, along with your updated CV and a cover letter. Please email these documents to recruitment@nationalbank.co.ke by Thursday, June 18, 2026. Ensure the subject line of your email includes the job title and reference number (NBK/RET/30/2026).
Qualifications
BA/BSc/HND
Experience Required
2 years
