The Accounts Collection Manager will oversee the process of contacting debtors, issuing demand letters, and conducting field visits. Candidates must demonstrate proficiency in skip tracing, even with limited details such as an ID, and maintain strict adherence to deadlines. Prior experience in debt collection will be considered a valuable asset.
Conducts core duties and fulfills key responsibilities essential to the role. Performs fundamental tasks integral to the position’s function. Undertakes critical assignments necessary to meet operational objectives. Carries out essential functions required to achieve departmental goals.
Consistently share detailed updates on account status with management and propose any necessary adjustments to enhance performance or address concerns.
Consistently contacting debtors and their referees via outbound calls to identify updated information regarding customer and collateral locations.
Skillfully leverage all available internet databases and telephone resources for customer acquisition.
To conduct skip tracing of customers and other relevant parties, leveraging available resources to pinpoint their most recent known addresses for effective client or customer location.
Facilitating professional telephone communication with the client’s customers, references, relatives, and associated parties serves as a key responsibility of this role.
Our role involves maintaining consistent contact with debtors to facilitate timely payments and prevent any further delays.
Minimum Qualifications for a Debt Collection Intern include a high school diploma or its equivalent, along with enrollment in or completion of a relevant degree program, such as finance, accounting, or business administration. Strong interpersonal and communication skills are essential, as the role requires frequent interaction with clients and team members to resolve outstanding debts. Familiarity with basic accounting principles and proficiency in standard office software, particularly spreadsheets, are required. Prior experience in customer service, collections, or a related field is preferred but not mandatory. The ability to work independently, manage time effectively, and maintain a high level of accuracy and attention to detail is critical. Candidates should possess a professional demeanor, problem-solving abilities, and a commitment to ethical practices in debt recovery.
A business-related credential—such as a certificate, diploma, or degree—in accounting, finance, or any related discipline is required.
Dynamic negotiators with exceptional interpersonal and communication abilities to foster collaborative relationships and achieve mutually beneficial outcomes.
Proficiency in debt collection regulations offers a distinct competitive edge.
Strong organizational abilities are essential for this role, enabling efficient management of tasks, prioritization of responsibilities, and maintenance of structured workflows to meet deadlines and objectives effectively.
Demonstrates a strong capacity for organizing tasks and prioritizing workloads while seamlessly juggling multiple responsibilities with precision and efficiency.
Professionalism and a keen business acumen are essential qualifications for this role.
Qualified and enthusiastic applicants are encouraged to submit their CVs via email to nairobi@thehsbsgroup.com, with the position title clearly stated in the subject line.
Qualifications
Diploma , Professional Certificate
