Responsible for overseeing and executing daily operational activities to ensure seamless workflow and optimal productivity. Aims to support organizational goals by maintaining efficiency, adhering to established policies, and fostering a collaborative work environment. Requires strong analytical and problem-solving skills, along with the ability to multitask in a fast-paced setting. Duties include coordinating team efforts, monitoring performance metrics, and implementing process improvements as needed. Must possess excellent communication and organizational abilities to effectively interact with stakeholders at all levels.
We are expanding our team and looking for a proactive Account Manager to cultivate and sustain robust, long-term partnerships with designated clients. This position requires engaging with key business stakeholders, identifying client requirements, and acting as the primary liaison. You will collaborate closely with customers and internal teams across functions to ensure the timely and successful execution of solutions, thereby enhancing customer satisfaction, retention, and business expansion.
Oversee a range of core duties encompassing project management, team leadership, and operational efficiency to ensure organizational goals are met. Develop and implement strategic initiatives to enhance productivity, streamline workflows, and drive continuous improvement across departments. Collaborate with cross-functional teams to align projects with company objectives, fostering clear communication and accountability at every stage. Monitor performance metrics, identify trends, and recommend data-driven solutions to optimize outcomes and mitigate risks. Serve as a primary liaison between senior management and operational staff, translating high-level directives into actionable plans while maintaining transparency and alignment with overarching business strategies.
We are seeking a highly skilled Client Management professional to oversee and nurture client relationships, ensuring their needs are met while driving satisfaction and retention. The ideal candidate will possess exceptional communication skills, a deep understanding of client needs, and the ability to resolve issues promptly and effectively. Responsibilities include maintaining regular contact with clients, identifying opportunities for upselling or cross-selling, and collaborating with internal teams to deliver tailored solutions. A background in client services, sales, or a related field, along with strong problem-solving abilities and a results-driven mindset, is essential. Proficiency in CRM software and prior experience in a client-facing role are required.
Ensure strict adherence to the Terms of Reference (TOR) and Service Level Agreements (SLA) outlined in the contract, fulfilling all obligations in accordance with established expectations.
Ensure all contracts for contracted personnel are renewed promptly and in accordance with established deadlines.
Ensure that all contracted employees at the client’s organization utilize their allocated leave within the specified contractual timeframes.
Ensure the comprehensive maintenance of an electronic database containing all records of contracted staff associated with your account.
Ensure all employees assigned to your oversight maintain complete and current personal files, with all required documentation included and regularly updated in the relevant systems.
Design and implement structured timetables while establishing clear deadlines to ensure the timely completion of performance appraisals.
Regularly evaluate staff performance while providing guidance and support to ensure excellence in their roles.
As authorized by the Managing Director, manage interactions with external parties.
Responsible for overseeing and executing all aspects of payroll processing, this role ensures accurate and timely compensation for employees. Duties include calculating wages, processing deductions, and managing tax filings while adhering to regulatory requirements. Proficiency in payroll software, strong attention to detail, and excellent organizational skills are essential. Additionally, the position involves resolving payroll discrepancies, maintaining confidential records, and collaborating with HR and finance teams to streamline payroll operations. A solid understanding of labor laws and tax regulations is also required to ensure compliance.
Ensure timely follow-up is conducted with PIN, NSSF, and NAIF for all contracted personnel under your supervision.
Oversee the electronic database that houses all contracted staff records associated with your designated account.
Collaborate seamlessly with cross-functional teams, such as HR and Accounts, to address employee relations matters, manage payroll processes, and resolve issues pertaining to the preparation of fee notes.
Ensure timely delivery of invoices and purchase orders while actively following up on payment statuses to maintain financial efficiency.
Inform management promptly of all recruitment requests received from clients and guarantee timely filling of vacant positions.
Compile a monthly updated payroll list for all employees assigned to the designated accounts, ensuring completion and submission by the 15th of each month.
We are seeking a dedicated professional to oversee Employee Relations and Welfare initiatives, ensuring a positive and supportive workplace environment. The ideal candidate will manage employee concerns, resolve conflicts, and promote well-being programs to enhance job satisfaction and retention. Responsibilities include addressing grievances, fostering open communication, and collaborating with HR and management to implement policies that support a healthy work culture. Strong interpersonal skills, conflict resolution expertise, and a commitment to employee advocacy are essential for this role.
Monthly, the Chair conducts contracted staff meetings at the station and subsequently reports key deliberations to management.
Address all staff complaints that are presented to you.
Develop and execute comprehensive human resource management policies and procedures.
Offer expert guidance and recommendations regarding disciplinary measures, ensuring adherence to established policies and procedures while promoting fairness and consistency in application.
Ensure a secure and hazard-free work environment for all employees by actively promoting and enforcing workplace safety protocols and procedures.
Facilitate the planning and coordination of staff meetings, ensuring all necessary arrangements are made in a timely and efficient manner.
Address employee concerns and disputes in accordance with established company guidelines and procedures.
We prioritize maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. This involves actively engaging with clients, addressing their needs, and proactively identifying opportunities to strengthen our partnership. Additionally, we focus on resolving any issues promptly and effectively to foster trust and reliability. Regular communication and feedback collection are essential to understand client expectations and improve service delivery continuously.
Introduce innovative products and services while strengthening current partnerships.
Collaborate with technical personnel and other internal stakeholders to effectively address and fulfill customer requirements.
Facilitate and engage in comprehensive debriefing sessions with both internal and external clients to ensure thorough follow-up and alignment.
Risk professionals identify, evaluate, and mitigate potential threats to an organization’s financial stability, operational continuity, and strategic objectives. They develop and implement comprehensive risk management frameworks to anticipate vulnerabilities, assess their potential impact, and design appropriate controls or mitigation strategies. Key responsibilities include conducting thorough risk assessments, analyzing emerging risks—such as market volatility, regulatory changes, or cybersecurity threats—and recommending actions to minimize exposure. Additionally, they ensure compliance with industry regulations and internal policies while fostering a culture of risk awareness across departments. Strong analytical skills, proficiency in risk modeling tools, and the ability to communicate complex risk scenarios to stakeholders are essential for success in this role.
Identify and compile risks and potential loss exposures for SLMC and its clients, with particular emphasis on ensuring compliance with Personal Protective Equipment (PPE) regulations and maintaining a safe work environment.
To identify staff members exhibiting risky behaviors or reputational concerns, implement ongoing monitoring and provide targeted coaching or reporting as necessary.
Safeguard SLMC and client assets from any form of financial or operational losses, ensuring rigorous adherence to risk management protocols and compliance standards.
You will be responsible for ensuring strict adherence to established procedures, participating in risk control meetings, and, as needed, delivering recommended training sessions.
Performs other tasks as designated by management on an ongoing basis.
Track and measure performance against established benchmarks to evaluate progress and drive continuous improvement across critical business functions. Establish clear, measurable objectives that align with organizational goals, enabling data-driven decision-making and accountability at all levels. Regularly review and analyze KPIs to identify trends, uncover inefficiencies, and implement corrective actions as needed to optimize operational effectiveness and strategic outcomes. Foster a culture of transparency and performance awareness by communicating results consistently and providing actionable insights to stakeholders.
Payroll submissions must be completed and submitted by the 15th day of each month without exception.
Documented monthly meetings with staff are maintained on record.
Complete adherence to attendance and leave policies is required at all times.
The duration required to resolve staff complaints serves as a key performance metric within this role.
Maintained thorough documentation of all staff meeting proceedings.
Resolving customer complaints efficiently and effectively is a key responsibility of this role. You will address inquiries, concerns, and issues raised by customers with professionalism and empathy, ensuring timely and satisfactory resolutions. Strong problem-solving skills and a customer-focused mindset are essential to excel in this position. Excellent communication abilities are required to handle difficult situations and maintain positive customer relationships.
Business development and innovation encompass fostering growth opportunities and pioneering advancements within the organization. This role involves identifying new market prospects, cultivating strategic partnerships, and driving revenue expansion through innovative solutions. Key responsibilities include conducting market research, analyzing industry trends, and collaborating with cross-functional teams to implement cutting-edge initiatives. Candidates should possess strong analytical skills, a results-driven mindset, and a proven track record of delivering measurable outcomes in business expansion and innovation-driven projects.
Compliance and risk management entail ensuring adherence to regulatory standards and mitigating potential threats to organizational integrity. This role involves identifying, assessing, and addressing risks while maintaining compliance with applicable laws, policies, and industry best practices. Responsibilities include developing and implementing risk mitigation strategies, conducting audits and assessments, and fostering a culture of compliance across the organization. Strong analytical skills, attention to detail, and a thorough understanding of regulatory frameworks are essential for success in this position.
Monthly payslips are distributed to all staff members on a consistent basis.
The position necessitates a bachelor’s degree in a related field, along with a minimum of five years of relevant professional experience. Candidates must demonstrate proficiency in project management, exceptional communication skills, and the ability to work independently as well as collaboratively in a team environment. Familiarity with industry-specific software and tools is essential, and prior leadership experience is highly valued. Strong analytical and problem-solving capabilities are required to address complex challenges effectively. Additionally, the role demands meticulous attention to detail and a commitment to maintaining high standards of accuracy and quality.
A Bachelor’s degree in Business Administration, Human Resources, or a related field—or a relevant Business diploma—along with at least two years of experience in a leadership position is required.
Skilled in developing tailored solutions that align with client requirements and priorities, with a strong emphasis on meeting customer expectations.
Proven ability to actively listen, negotiate effectively, and deliver compelling presentations.
Demonstrates a strong capacity to oversee several projects concurrently with meticulous attention to detail.
Strong proficiency in both written and verbal communication is required.
Submit your curriculum vitae to talentsourcing@sheerlogicltd.com no later than 10th June 2026, ensuring the job title is specified in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
