Job Purpose: The role is designed to effectively execute the core objectives of the position, ensuring alignment with organizational goals while contributing to team success through diligent performance. Responsibilities include executing key duties with precision and adhering to established standards to uphold operational excellence. The position demands proficiency in relevant technical skills, strong analytical abilities, and effective communication to collaborate seamlessly with stakeholders. Additionally, the role requires adaptability to evolving industry trends and a commitment to continuous professional development to maintain competitive advantage and deliver measurable results.
The IT Officer will support the delivery of IT services across all Beat offices, spearhead the implementation of IT management systems and strategies, and deliver ongoing technical assistance to users of information management tools and technological infrastructure.
Oversee and execute core duties and responsibilities vital to the role, ensuring alignment with organizational objectives and operational standards. Manage a diverse set of tasks, including [specific duties from original], while adhering to established guidelines and best practices. Collaborate with cross-functional teams to foster synergy, streamline processes, and achieve shared goals efficiently. Maintain accountability for performance metrics, quality standards, and compliance with industry regulations. Demonstrate adaptability in response to evolving priorities and contribute to continuous improvement initiatives within the department.
Maintain the operational efficiency of both hardware and software systems within Beat Offices.
Install, operate, and sustain all office hardware equipment within the Beat Office environment to ensure optimal functionality and reliability.
Offer expert guidance regarding the procurement of hardware supplies to ensure optimal purchasing decisions.
Perform regular maintenance and replacement of electronic hardware components as required.
Liaise with CIPE IT to install commercial and in-house developed software as well as related upgrades and antivirus programs.
Ensure the software and hardware inventory is consistently updated and accurate.
Ensure the proficient administration and management of network systems, maintaining optimal performance, reliability, and security to support organizational operations.
Daily oversight of network connectivity is essential to maintain a stable and responsive network infrastructure, ensuring seamless operations.
Configure and manage printer network settings, ensuring user access permissions are appropriately assigned based on requirements.
Investigate and resolve network issues while providing support to users experiencing difficulties with network access.
Collaborate with the CIPE IT team to diagnose and resolve network issues while ensuring continuous network monitoring; address and resolve user inquiries related to network access promptly.
Maintain robust business continuity and disaster recovery protocols, encompassing backup and restoration procedures for server and local storage systems, to ensure operational resilience.
Collaborate with the CIPE IT team to oversee the administration of the Local Area Network (LAN).
Offer administrative assistance in addressing IT-related concerns to ensure efficient operational workflows.
We deliver technical assistance for the acquisition of new ICT equipment for Beat, developing detailed technical specifications and evaluating optimal solutions in both local and international markets, while analyzing quotations and bids.
Responsible for overseeing inventory and stock levels of supplies and spare parts, coordinating closely with the Procurement committee to ensure accurate tracking and availability.
Process IT equipment registrations within the ERP Asset Module, assist with physical inventory verification by validating record accuracy and property locations, and generate required inventory reports.
Deliver comprehensive IT support services for key events organized by Beat.
Offer expert technical guidance and assistance to all members of the Beat team, ensuring their operational efficiency and problem resolution.
Diagnose, assess, and rank incoming requests for support from staff at the Nairobi Office and field offices encountering difficulties with hardware, application software, operating systems, networking, and other computer-related issues.
Collaborate with CIPE IT staff to obtain necessary support and guidance.
Ensure compliance with all ICT on-boarding requirements for newly hired personnel.
Facilitate the development and dissemination of knowledge throughout the organization to enhance collective expertise and collaboration.
Professional rewrite:
Evaluate and advocate for various systems and applications to enhance content management, knowledge sharing, and information delivery, ensuring optimal efficiency and accessibility across the organization.
Play a key role in structuring and delivering training initiatives for all staff on ICT-related topics, compiling and analyzing insights and industry best practices in ICT to enhance organizational knowledge and performance.
Develop and execute IT strategies and introduce innovative technologies in alignment with Beat’s established corporate information management and technology standards, guidelines, and procedures.
Contribute to the formulation and evaluation of internal ICT policies and procedures as needed.
Develop the annual ICT work plan for the office, ensuring alignment with strategic objectives and operational priorities.
Deliver IT assistance to enhance the utilization of Cloud-based ERP solutions, driving improved business outcomes and elevating client service standards.
We provide assistance in the areas of communication, branding, and digital content to support organizational objectives. Our role involves developing and maintaining consistent messaging, reinforcing brand identity, and creating engaging digital content to enhance audience engagement and reach.
Design, create, and refine organizational documents, templates, reports, presentations, forms, and other branded communication materials that adhere to Beat’s established branding guidelines.
Deliver high-quality graphic design services to create a wide range of organizational communication assets, such as banners, posters, brochures, infographics, social media content, newsletters, and event materials.
Support the website by designing, updating, and publishing content while ensuring its accuracy and currency. Collaborate with internal departments to maintain seamless coordination and provide accurate online information.
Contribute to enhancing user experience, accessibility, and functionality across the organization’s website and digital platforms.
Collaborate on multimedia and digital communication projects, such as webinars, virtual events, and online campaigns, to enhance audience engagement.
We are seeking a highly organized professional to oversee the seamless collaboration with vendors and consultants, ensuring all engagements are executed efficiently and in accordance with contractual obligations. This role demands meticulous attention to detail to manage communications, track deliverables, and resolve any discrepancies promptly. The ideal candidate will possess strong interpersonal skills to facilitate productive relationships, alongside the ability to assess performance metrics and uphold compliance standards. Proficiency in contract management and an understanding of procurement processes are essential, as is the capacity to prioritize tasks in a fast-paced environment while maintaining clear documentation.
Collaborate with ICT infrastructure vendors, internet service providers, software providers, and external consultants to facilitate the installation, maintenance, upgrades, and support services.
Oversee the management and facilitation of maintenance and support agreements pertaining to ICT infrastructure, software platforms, printers, internet connectivity, and communication networks.
Oversee vendor performance meticulously and guarantee the prompt resolution of ICT-related issues and service requests.
Deliver expert technical guidance throughout procurement initiatives by developing specifications, assessing quotations, and advising on ICT equipment and service selections.
Ensure accurate and thorough documentation of vendor agreements, warranties, service reports, licenses, and support contracts is consistently maintained.
We seek a skilled professional to oversee the development, implementation, and maintenance of digital systems and content management frameworks. In this role, you will be responsible for ensuring seamless integration of digital tools, optimizing workflows, and managing content lifecycle from creation to archival. Your expertise will support data integrity, accessibility, and security across systems while aligning with organizational objectives. The ideal candidate will possess a strong background in digital infrastructure, content management systems, and compliance standards, with proven experience in leading cross-functional teams to deliver scalable solutions.
Oversee the administration and optimization of digital collaboration platforms, cloud storage solutions, and organizational content repositories to ensure seamless accessibility and efficient management.
Provide support in overseeing website hosting solutions, domain management, email system configurations, and associated digital services.
Enhance the organization’s digital communication channels and knowledge-sharing frameworks to ensure seamless and efficient dissemination of information throughout all departments.
Maintains professional relationships with internal teams, external partners, and clients, fostering collaboration and effective communication to achieve shared objectives.
Internal Relationships: The position requires effective collaboration with all Beat staff members, fostering strong working relationships across departments to enhance teamwork and operational efficiency. Strong interpersonal skills are essential to build trust, facilitate clear communication, and ensure seamless coordination between teams.
The role involves managing connections with external entities such as suppliers, collaborating organizations, IT staff, consultants, and visitors. Essential qualifications include…
A Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a closely related field within Information and Communication Technology (ICT) is required.
Professional ICT certifications, including Cisco Systems CCNA, Microsoft MCP, MCSA, GCSE, Azure Fundamentals, ITIL, Compton A+, Network+, Security+, or comparable credentials, are highly desirable.
Seeking a candidate with at least three to five years of hands-on experience in ICT support, systems administration, network management, and end-user assistance within a fast-paced organizational setting.
Proven expertise in administering Microsoft 365 ecosystems, encompassing Outlook, Teams, OneDrive, SharePoint, and Entra ID, is essential.
Skilled in administering cloud-based ERP systems, business applications, and collaboration platforms.
Seasoned professionals with a track record of hardware maintenance, software installation, troubleshooting, and ICT asset management are sought.
Proven expertise in configuring and managing LAN/WAN environments, implementing and maintaining Wi-Fi networks, establishing and securing VPN connections, and resolving complex network issues.
Seeking candidates with a strong background in cybersecurity practices, encompassing antivirus management, endpoint protection, access control, data backup, disaster recovery, and user awareness initiatives.
Skilled in delivering ICT support for conferences, webinars, virtual meetings, and organizational events.
Proven experience with content management systems, specifically WordPress or Drupal, is required.
Expert proficiency in both document design and broader graphic design principles is required.
Proficiency in a non-profit, development, research, or international organization setting is highly advantageous.
Required proficiencies and capabilities include strong analytical thinking, exceptional communication skills, and proficiency in project management methodologies. Candidates should demonstrate adaptability in dynamic environments, leadership potential in cross-functional teams, and a commitment to continuous professional development. Fluency in industry-specific software and tools, along with a results-driven mindset, is essential. Additionally, the ability to interpret complex data, prioritize tasks efficiently, and maintain high ethical standards is required. Proficiency in written and verbal communication, including the preparation of clear reports and presentations, is also expected.
ICT Infrastructure and Systems Administration professionals are responsible for designing, implementing, maintaining, and optimizing an organization’s information and communication technology systems and networks. They ensure the reliability, security, and efficiency of critical infrastructure, including servers, storage solutions, virtualization platforms, and cloud-based environments. Key responsibilities involve managing user access, troubleshooting technical issues, performing system upgrades, and monitoring network performance to minimize downtime and enhance operational productivity. Strong proficiency in network administration, cybersecurity best practices, and scripting or automation tools is essential, alongside problem-solving skills and the ability to collaborate effectively with cross-functional teams. Experience with IT governance frameworks, compliance standards, and disaster recovery planning is often required to support business continuity and regulatory adherence.
Proficient in administering Microsoft 365, Active Directory/Entra ID, and endpoint device management across Windows, Linux, and Mac operating systems.
Possesses extensive expertise in diagnosing, maintaining, and repairing computer hardware, as well as implementing preventive maintenance strategies.
Capable of deploying, configuring, and sustaining software solutions, printers, scanners, and peripheral devices to ensure operational efficiency and reliability.
Possesses a solid grasp of cloud technologies, file-sharing systems, and remote support tools.
Design, implement, and maintain robust networking and security architectures to safeguard organizational infrastructure against threats. Analyze vulnerabilities, assess risks, and deploy proactive measures to ensure data integrity, confidentiality, and availability. Configure and monitor firewalls, intrusion detection/prevention systems, VPNs, and endpoint security solutions to enforce compliance with industry standards and regulatory requirements. Collaborate with cross-functional teams to establish robust security policies, conduct regular audits, and provide incident response to mitigate potential breaches. Stay abreast of emerging threats, emerging technologies, and best practices to continuously enhance the security posture.
Proficient in designing, configuring, and troubleshooting LAN and WAN infrastructures, including TCP/IP protocols, routers, switches, firewalls, wireless networks, and internet connectivity solutions.
Proficiency in ICT security standards, cybersecurity best practices, antivirus systems, and access management controls is essential.
Proficient in establishing and overseeing data backup protocols, disaster recovery strategies, and business continuity frameworks to ensure operational resilience and data integrity.
Proficient in utilizing network monitoring and troubleshooting tools.
Proficient in ERP systems, relational databases, and digital platforms is essential. Familiarity with enterprise resource planning tools, database management systems, and cutting-edge digital solutions is required to support operational efficiency. Candidates should possess hands-on experience with these technologies to drive data-driven decision-making and streamline business processes.
Have a proven track record in providing technical assistance for enterprise resource planning (ERP) systems, relational databases, and web-based management platforms.
Proficiency in creating ICT reports, managing inventories, and recording technical procedures is required.
Proficiency in database systems and structured data management techniques is considered a valuable asset.
We deliver exceptional user support and ensure seamless service delivery to meet the needs of our clients. Our team is responsible for addressing inquiries, resolving technical issues, and providing guidance to enhance user satisfaction. By maintaining high standards of service quality, we strive to foster long-term relationships with our clients and contribute to the overall success of the organization.
Proficient in providing technical support and managing helpdesk operations, with a demonstrated ability to accurately diagnose and resolve ICT issues in a timely manner.
Demonstrated skill in effectively arranging support requests by importance and consistently fulfilling service response deadlines as agreed upon.
Proficiency in training and assisting users with diverse ICT skill levels is required.
Proficient in creating clear and concise documentation, delivering detailed reports, and maintaining effective communication.
Design and develop visually compelling documents and digital communications to effectively convey key messages with clarity and impact. Produce high-quality materials, including reports, presentations, and digital assets, ensuring alignment with brand guidelines and organizational standards. Collaborate with cross-functional teams to gather content, refine messaging, and optimize design for various platforms and audiences. Maintain consistency in tone, style, and visual identity while adhering to deadlines and project requirements. Leverage design software and tools to create engaging, professional deliverables that support communication objectives across print and digital channels.
Exceptional proficiency in crafting and organizing documents with advanced formatting techniques through tools including Microsoft Word, Microsoft PowerPoint, and specialized desktop publishing software.
Proficient in designing and producing polished organizational templates, reports, presentations, manuals, forms, and branded communication materials.
Proficiency in digital content management systems and virtual collaboration tools is required.
Proficient in graphic design and multimedia, with expertise in creating visually compelling content across various digital and print platforms. Demonstrates strong proficiency in industry-standard software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools. Capable of conceptualizing and executing design projects from initial concept to final delivery, ensuring alignment with brand guidelines and project objectives. Skilled in producing multimedia content, including animations, videos, and interactive media, with a keen eye for detail and aesthetics. Strong communication and collaboration abilities to work effectively with cross-functional teams and stakeholders to deliver high-quality creative solutions.
Skilled in utilizing industry-standard graphic design software, including Adobe Photoshop, Adobe Illustrator, Canva, or comparable design platforms.
Proficient in creating a wide range of visually compelling communication materials, such as banners, brochures, posters, infographics, social media graphics, and event branding assets.
Proficiency in photo editing, video editing, and multimedia content creation is highly beneficial.
Website design and development, along with ongoing site management, constitute core responsibilities for this role. Candidates must possess expertise in creating visually appealing, user-friendly interfaces while ensuring seamless functionality across various devices and browsers. Proficiency in HTML, CSS, JavaScript, and modern design tools such as Adobe Creative Suite or Figma is essential. Additionally, experience with content management systems (CMS) like WordPress or Drupal, as well as SEO best practices for optimizing web performance, is required. The ideal applicant will demonstrate strong problem-solving skills, attention to detail, and the ability to collaborate effectively with cross-functional teams to deliver cohesive digital experiences. Responsibilities include designing site layouts, implementing responsive designs, troubleshooting technical issues, and maintaining security protocols to protect user data.
Proficiency in website design, administration, and content management systems, including but not limited to WordPress and Drupal, is required.
Proficiency in foundational web technologies such as HTML, CSS, and JavaScript, along with expertise in domain management, hosting solutions, and ongoing website maintenance, is required.
Proficient in executing website updates, enhancing user experience, and ensuring adherence to digital accessibility standards.
We are seeking a skilled professional to oversee vendor relationships and stakeholder interactions, ensuring alignment with organizational objectives. The role involves negotiating contracts, monitoring performance, and resolving any issues that arise to foster mutually beneficial partnerships. Responsibilities include maintaining clear communication channels with vendors and stakeholders, identifying cost-saving opportunities, and ensuring compliance with company policies and industry regulations. Candidates should possess strong interpersonal skills, proven negotiation abilities, and a track record of managing multiple priorities in a fast-paced environment. Experience in procurement, supply chain management, or related fields is highly preferred.
Possesses exceptional abilities to communicate clearly and coordinate effectively with ICT vendors, consultants, technology partners, and internet service providers.
Proficient in developing technical specifications, assessing vendor proposals, and overseeing ICT service delivery to ensure alignment with organizational objectives and standards.
Proven expertise in negotiation, relationship management, and stakeholder engagement is required.
Skilled in fostering clear, concise, and professional interactions with colleagues, clients, and stakeholders, ensuring mutual understanding and collaboration. Demonstrates strong active listening abilities, empathy, and the capacity to adapt communication styles to diverse audiences. Builds and maintains professional relationships through respectful, open dialogue and conflict resolution when necessary.
Demonstrates exceptional proficiency in both spoken and written communication.
Proficient in articulating complex technical concepts in a manner that is both accessible and professional to non-technical audiences.
Demonstrates a keen commitment to customer service excellence and possesses robust user support capabilities.
We are seeking candidates who exhibit strong behavioral competencies, including exceptional communication skills, adaptability in dynamic environments, and a proactive approach to problem-solving. The ideal applicant must demonstrate a commitment to teamwork, an ability to manage multiple priorities effectively, and a dedication to continuous learning and professional development. Additionally, strong interpersonal skills, emotional intelligence, and a results-driven mindset are essential for success in this role. Experience in conflict resolution, stakeholder management, and fostering collaborative relationships will be highly advantageous.
Demonstrates exceptional proficiency in analytical reasoning and problem resolution.
Demonstrates unwavering integrity, maintains a high standard of professionalism, and ensures strict confidentiality when handling sensitive organizational data.
Proven ability to build strong relationships and collaborate effectively with stakeholders at all levels. Demonstrates exceptional communication skills and a keen understanding of diverse perspectives to foster productive partnerships.
Exceptional aptitude for organizing tasks, meticulous planning, and efficient time management are essential requirements for this position.
Proven capability to operate autonomously with minimal oversight while effectively collaborating across diverse, cross-functional teams to achieve shared objectives.
With a keen focus on delivering exceptional customer service, we seek individuals who demonstrate a proactive approach to addressing user needs and ensuring responsive interactions.
Seeking an individual who demonstrates adaptability and a proactive approach to mastering new technologies and digital systems, ensuring continuous growth and proficiency in evolving environments.
Demonstrates strong adaptability and composure while managing multiple priorities in a fast-paced, ever-changing setting.
Oversee the management and maintenance of financial resources and physical assets, ensuring prudent stewardship and adherence to established protocols and regulatory standards.
The role involves managing and overseeing all assigned laptops and office furniture, ensuring their proper maintenance, organization, and accountability throughout their use.
Develops and implements policy decisions through evaluation of alternatives, analysis of data, and consideration of organizational values. Requires critical thinking, research capabilities, and the ability to assess risks and benefits effectively. Must demonstrate strong problem-solving skills, sound judgment, and experience in making high-stakes decisions. Accountable for results and prepared to justify choices based on logical reasoning and available evidence.
The position does not have the autonomy to make critical decisions within the ICT unit, except for routine operational choices related to task execution.
Information:
The position involves handling sensitive data, including confidential staff records.
Seeking candidates with exceptional interpersonal skills, demonstrated adaptability to changing environments, and a strong aptitude for collaborative problem-solving. Valued attributes include proficiency in data analysis, project management expertise, and a keen understanding of industry trends. Fluency in multiple languages, advanced technical certifications, and prior leadership experience are highly advantageous. Additionally, individuals who exhibit exceptional organizational acumen, strategic thinking capabilities, and a commitment to continuous professional development will be prioritized.
Proficient in ICT procurement methodologies and vendor management practices is required.
Experience in website design and administration, coupled with proficiency in digital communication tools, is essential.
Proficiency in virtualization technologies and cloud environments, including Microsoft Azure or Google Workspace, is highly beneficial.
Proficient in overseeing information and communications technology governance, ensuring adherence to regulatory requirements, and executing approved policies effectively.
Accomplished in facilitating seamless operations within both hybrid and fully remote work arrangements, ensuring productivity and collaboration across dispersed teams.
If you meet the requirements for this role, submit your application by sending a single document containing your CV and a cover letter that outlines your key qualifications, salary expectations, and desired benefits to careers@biovisionafricatrust.org. Include the job title “IT Officer” in the subject line, and ensure your application is received no later than June 5, 2026. Applications lacking both a CV and cover letter will not be considered. Only those selected for further evaluation will be contacted for interviews.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
