Overseeing critical functions with a focus on delivering measurable outcomes, this role encompasses key responsibility areas that require meticulous attention to detail and strategic execution. The incumbent will be tasked with ensuring compliance with established protocols while driving performance through targeted initiatives. Accountability extends to managing key stakeholders, optimizing resource allocation, and maintaining rigorous standards across all operational domains. Additionally, the position demands a proactive approach to problem-solving, continuous process improvement, and adherence to organizational policies to support sustainable growth and operational excellence.
Provide technical assistance and resolve issues for end users, comprising 40% of the position’s responsibilities.
Act as the primary liaison for IT support inquiries from staff in Kenya and Madagascar, documenting each request by logging it into JIRA to ensure clear tracking and resolution.
Provide support to the Kenya & Madagascar IT Officer in the execution of local IT initiatives.
Offer comprehensive day-to-day technical assistance to end users, addressing inquiries and resolving issues related to standard computer applications and IT systems across Country and Field Offices.
Develop and deliver instructional content and guidelines, or instruct personnel on the appropriate utilization of hardware and software systems.
Deliver technical assistance and resolve user issues promptly through various communication channels, including email, phone, and other available methods.
Perform both preventive and corrective maintenance on desktop computers, laptops, scanners, projectors, and network equipment.
When the IT Officer for Kenya and Madagascar is away due to leave or other assigned tasks, the role involves providing temporary coverage, ensuring seamless operations across both regions. Responsibilities include maintaining IT infrastructure, troubleshooting technical issues, and supporting local teams to uphold service continuity. The position requires strong technical expertise, adaptability to varying demands, and effective communication to bridge any gaps during the absence.
Maintain a log of IT issues within the organization’s internal incident reporting system, documenting daily support requests, reported problems, and the corrective measures implemented.
Direct any significant hardware malfunctions, software issues, or defective products to the appropriate vendors or technicians for resolution.
Ensures the operational integrity of IT equipment and promptly escalates any critical failures to the Kenya & Madagascar IT Officer.
Install and set up new equipment for employees, ensuring all systems are properly configured and operational.
Acts as the primary liaison for mobile data devices, providing comprehensive support and configuration services.
Consistently oversee the routine backup of data from all computers while guaranteeing the security of the backed-up information at all times.
Analyze, design, and construct web or mobile application systems in alignment with user specifications and organizational guidelines.
Engage with system users to define the necessary specifications for updating existing systems or introducing new solutions.
Deliver comprehensive assistance to deployed IT innovation initiatives by promptly resolving software-related issues to ensure minimal disruption to operations.
Collaborate with the Kenya and Madagascar IT teams to develop Technology for Development (T4D) initiatives.
Provides oversight and direction for IT Helpdesk operations, dedicating 40% of the role’s efforts to managing support services, ensuring efficient resolution of technical issues, and maintaining high standards of service delivery for end-users.
Maintain and document IT issues utilizing the proprietary incident reporting system, recording daily support requests, reported issues, and corrective measures implemented.
Elevate significant hardware malfunctions, software glitches, or defective products to appropriate vendors or certified technicians for professional resolution.
Ensures the proper operation of all IT equipment and promptly escalates any critical failures to the Kenya & Madagascar IT Officer.
Install and deploy new machines, ensuring they are properly configured to meet user requirements and organizational standards. Set up hardware components, install necessary software applications, and conduct thorough testing to verify functionality and performance. Coordinate with IT teams to ensure seamless integration into the existing network infrastructure and provide users with prompt support for any setup-related inquiries.
Acts as the primary point of contact for mobile data devices, providing technical assistance and configuration services.
Ensure the consistent routine backup of data from all computers while maintaining the security of backed up information at all times.
Technology Innovations represent a key focus, accounting for 10% of the role’s responsibilities, and encompass the exploration, evaluation, and integration of emerging technological advancements to enhance operational efficiency and drive innovation within the organization.
Analyze, conceptualize, and implement web or mobile application systems in accordance with user specifications and organizational guidelines.
Engage with system stakeholders to define precise specifications for enhancements to current systems or the implementation of new solutions.
Deliver assistance to the active IT innovation initiatives and promptly resolve any software-related issues.
Collaborate with the Kenya and Madagascar IT teams to develop Technology for Development initiatives.
IT asset management encompasses 10% of the responsibilities and involves overseeing the lifecycle of digital and physical assets within the organization. This role requires meticulous tracking of hardware, software licenses, and cloud resources to ensure compliance with regulatory standards and internal policies. Responsibilities include conducting regular audits, optimizing asset utilization, mitigating security risks, and maintaining accurate documentation. The position demands proficiency in asset management tools, attention to detail, and the ability to collaborate across departments to align IT resources with business objectives. Strong analytical skills and knowledge of industry best practices are essential to streamline operations and drive cost efficiencies.
Deliver dependable assistance in updating and maintaining the assets movement tracker to guarantee that all IT asset issuance and movement records remain compliant with established IT Standard Operating Procedures, policies, and guidelines.
Ensure that all software in use adheres to Save the Children’s guidelines, aligns with the organization’s global IT policy, and fulfills the specific requirements of each program.
Ensure all systems are configured in accordance with established standards and aligned with global IT policies.
Perform systematic and recurring maintenance on computers and associated equipment, verifying that all office computers, printers, and related accessories remain fully operational at all times.
SKILLS AND Behaviors (SCI Values in Practice)
Demonstrates and upholds the core SCI values through consistent actions and decision-making, fostering an environment of integrity, collaboration, and excellence. Exhibits professional conduct by aligning personal behavior with organizational standards, ensuring accountability and ethical practices in all interactions. Embraces adaptability and continuous improvement, actively seeking opportunities to enhance skills and contribute to team success. Communicates with clarity and respect, both verbally and in writing, to promote transparency and mutual understanding. Prioritizes customer focus by addressing needs efficiently and maintaining a solutions-oriented mindset. Supports diversity and inclusion through inclusive behaviors and a commitment to equitable practices.
We hold ourselves to high standards of responsibility and ownership in our work, ensuring that every task is completed with precision and integrity. Our team is committed to delivering results that align with our organizational goals, while maintaining transparency and adherence to established procedures. Each member is expected to take initiative, address challenges proactively, and be fully accountable for their contributions to the team’s success. This principle ensures that we uphold a culture of reliability and excellence in all aspects of our operations.
Demonstrates a strong sense of personal accountability in decision-making, resource management, and consistently upholding and exemplifying the core values of Save the Children.
Ensures partners meet their agreed-upon obligations and deliverables.
We seek a highly motivated individual eager to advance their career and drive meaningful contributions within a dynamic environment. You must possess a track record of achieving ambitious goals and demonstrate a strong commitment to continuous improvement and professional growth. Additionally, the ideal candidate will exhibit excellent organizational skills, adaptability to changing priorities, and the ability to thrive in a fast-paced setting. Proficiency in relevant tools and technologies, along with outstanding communication and collaboration abilities, is essential. This role requires a proactive mindset, resilience in overcoming challenges, and a dedication to delivering high-quality results.
Establishes high and demanding objectives for themselves while assuming accountability for advancing their professional growth and skill set.
Forward-thinking with a strategic mindset, capable of envisioning long-term outcomes and considering global perspectives, while demonstrating a strong enthusiasm for continuous learning and embracing emerging technologies.
Drives organizational alignment by passionately articulating their strategic vision for Save the Children, inspiring and mobilizing teams to embrace and advance shared goals.
We value and encourage collaborative efforts among team members to achieve common objectives. Your ability to work effectively with colleagues, share insights, and contribute to a positive team dynamic will be essential. Engaging in open communication and fostering a supportive work environment are key aspects of this role.
Cultivates and sustains productive relationships with colleagues at the regional office, internal team members, organizational stakeholders, and external partners and supporters.
Embraces diversity as a fundamental driver of competitive advantage, recognizing it as a pivotal element of organizational success.
An individual characterized by approachability, strong listening skills, and an innate ability to facilitate open dialogue.
We seek a candidate with a strong capacity for creativity, capable of generating innovative solutions and contributing fresh perspectives to our team. The ideal individual will approach challenges with originality and adaptability, consistently delivering unique ideas that drive progress and enhance our projects. This role demands a proactive mindset, enabling the exploration of unconventional approaches to problem-solving while maintaining alignment with organizational objectives.
Creates and fosters novel and inventive solutions to drive progress and enhance outcomes.
Eliminates unnecessary administrative layers to foster an innovative, entrepreneurial mindset.
We hold integrity as a fundamental value in all aspects of our work. This principle demands that we act with honesty, transparency, and ethical responsibility in every decision and interaction. Our team is expected to uphold the highest standards of integrity by ensuring that our actions align with our stated values and commitments. Whether working with colleagues, clients, or partners, we prioritize maintaining trust through consistent, fair, and principled behavior. By embedding integrity into our culture, we foster an environment where accountability and respect are paramount, enabling us to deliver reliable and trustworthy outcomes.
Consistently demonstrates integrity, fosters an environment of honesty and transparency, and cultivates trust and confidence among colleagues and stakeholders.
Consistently demonstrates sound judgment in all professional decisions.
QUALIFICAITONS, EXPERIENCE AND SKILLS:
Holds a degree in Information Technology, Computer Science (IT), or an equivalent field.
Proficiency in Microsoft Office 365, along with hands-on experience in Windows client and server environments, is required.
Demonstrates proficiency in SharePoint and other Microsoft solution systems, with a solid grasp of their functionalities and applications.
Familiarity with Python and Java programming languages is considered beneficial.
Proficiency in Core View, Entra ID, and Active Directory, while beneficial, is not mandatory for this role.
Proficient utilization of Power Automate and Power Apps is required.
Proficient in both spoken and written English, coupled with well-developed interpersonal abilities, is a key requirement for this role.
Demonstrated capability to collaborate effectively with individuals from varied cultural backgrounds.
Proficient communication abilities along with the capacity to operate autonomously are essential for this role.
Dedication to upholding and embodying the core values and principles of Save the Children is essential.
Qualifications
BA/BSc/HND
