To expand Bank’s custodial services portfolio for corporate and institutional clients, high net worth individuals, and investment groups, thereby enhancing the Bank’s profitability and financial performance.
Responsibilities and Accountabilities:
Drive the development and nurturing of key business relationships while overseeing sales strategies to optimize revenue growth, focusing on a 70% allocation of your responsibilities in these critical areas.
Develop and maintain a robust, sustainable business pipeline, converting leads into profitable engagements with corporate and institutional clients, high-net-worth individuals (His), and investment groups.
You will enhance client value by actively pursuing business growth opportunities, contributing to the development and implementation of innovative custodial products.
Conduct in-person meetings with all Custody Clients no less than once per quarter.
Formulate and execute a call strategy specifically for prospective new clients to drive engagement and conversion.
Develop and maintain product visibility by conducting consistent meetings and events with both internal and external stakeholders.
Proactively identify and pursue Requests for Proposals (RFPs), Requests for Information (RBIs), and pension scheme tenders, ensuring all submissions are completed and submitted prior to the specified deadlines.
Proactively introduce and promote additional banking products and services to potential customers, ensuring their needs are fully addressed.
Oversee service delivery in alignment with the business plan while maintaining close collaboration with other business teams and product partners.
Foster and enhance client relationships while prioritizing customer satisfaction through consistent and high-profile engagement.
All inquiries, communications, and client requirements logged in the system must be addressed within 24 hours of submission. In instances where a final response necessitates additional review, an acknowledgment of receipt should be issued on the same day.
Deliver prompt alerts to clients regarding market fluctuations and asset-related concerns.
Deliver prompt notifications and expert guidance to bank leadership regarding emerging trends and critical developments within the Custodial sector.
Continuously improves and implements interdepartmental and client Service Level Agreements (SLAs) to ensure ongoing enhancement and operational excellence.
Challenges in operational management will constitute 10% of the role’s responsibilities, focusing on overseeing and optimizing processes to ensure efficiency and effectiveness.
Opens accounts in compliance with established procedures and regulatory standards, ensuring accurate documentation and customer satisfaction. Verifies applicant information, including identification and financial details, to mitigate risks and prevent fraudulent activities. Collaborates with internal teams to streamline account setup processes and address any discrepancies promptly. Maintains strict confidentiality of sensitive data while adhering to privacy laws and company policies. Provides clear explanations of account terms, fees, and benefits to enhance customer understanding.
Facilitate seamless account initiation processes while minimizing outstanding account documentation to maintain efficiency.
Assist in the seamless transfer of client assets from alternative custodians and stockbrokers for both new and current clients.
Regularly assess and uphold service standards to ensure consistent quality and reliability.
Process involves compiling and submitting reports, ensuring accuracy, timeliness, and compliance with established guidelines to support informed decision-making and organizational transparency.
On a monthly and quarterly schedule, evaluate client and regulatory report packs for designated accounts.
Attend quarterly review meetings as well as annual general meetings (AGM’s) for trustees, fund managers, and clients.
Handles corporate actions processes, ensuring accurate and timely execution of corporate events such as mergers, acquisitions, stock splits, dividends, and spin-offs. Maintains compliance with regulatory requirements and internal policies while liaising with various stakeholders, including legal, finance, and external service providers. Monitors corporate announcements and updates relevant systems to reflect changes in securities and entitlements. Prepares and distributes necessary documentation, such as meeting notices, proxy statements, and tax forms, while coordinating with transfer agents and custodians. Analyzes and resolves discrepancies in corporate actions data, ensuring precise record-keeping and reporting for financial and operational teams.
Consistently engage with clients who have not yet submitted their voluntary corporate actions instructions to ensure prompt compliance.
Collaborate seamlessly with officers in other Sections to uphold compliance with securities account guidelines, dematerialization protocols, and physical securities’ management practices while ensuring seamless transaction processing.
The role involves overseeing risk management and ensuring adherence to regulatory standards, policies, and procedures within the organization. Key responsibilities include identifying potential risks, assessing their impact, and implementing mitigation strategies to safeguard company assets and maintain operational integrity. The position requires thorough knowledge of compliance frameworks, laws, and industry best practices, along with the ability to interpret and apply them effectively. Additionally, the individual will monitor changes in regulations, conduct audits, and provide guidance to departments to ensure full compliance. Strong analytical skills, attention to detail, and the capacity to communicate complex requirements clearly are essential for success in this role.
You will collaborate closely with the Head of Institutional Banking and Custodial Services, as well as the Custodial Operations team, to maintain operational excellence while ensuring full adherence to all relevant local regulations, jurisdictional mandates, bank risk protocols, and the custodial services policy framework.
The Head of Institutional Banking and Custodial Services will be supported in overseeing Operational Risk Management and Controls for the custody service, with a focus on minimizing audit exceptions to uphold operational excellence.
Monitor compliance with all regulatory mandates and deadlines, promptly escalating any operational incidents, potential losses, or customer complaints to the Head of Institutional Banking and Custodial Services in real time.
Minimum of five years of relevant experience in a comparable role is essential. Candidates must possess a bachelor’s degree in a related field, along with proficiency in key software applications pertinent to the position. Strong communication skills, both verbal and written, are required to effectively collaborate with cross-functional teams. The ability to multitask and prioritize workloads efficiently is also necessary to meet project deadlines. A commitment to maintaining high standards of accuracy and attention to detail is imperative.
A relevant academic qualification in business, such as a Bachelor of Commerce, Business Administration, Economics, or Banking/Finance—or an equivalent credential—is required.
Holder of the Chartered Institute for Securities & Investment (CSI) qualification.
Acquired expertise in relationship management through structured education and training programs.
With five years of comprehensive banking experience, including three years dedicated to Custodial Services, the ideal candidate will bring a strong background in financial operations and asset management.
Qualifications
BA/BSc/HND
Experience Required
5 years
