We are seeking a highly motivated professional to join our team, responsible for executing a diverse range of tasks and responsibilities that drive operational excellence and contribute to organizational success. This role involves managing key projects, ensuring adherence to company policies, and collaborating across departments to achieve strategic objectives. The ideal candidate will demonstrate strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Key duties include overseeing workflow processes, coordinating team efforts, and maintaining accurate records to support decision-making. Additionally, the position requires effective communication, problem-solving abilities, and a commitment to delivering high-quality results consistently.
Do you possess expertise in administering Atlassian software solutions?
Are you adept at evaluating user-reported issues, devising efficient solutions, and implementing automation to enhance workflow processes?
Do you possess the capability to oversee the implementation of Jira Atlassian spaces, guaranteeing comprehensive functional coverage and adherence to project timelines?
Do you excel at facilitating communication and collaboration among diverse stakeholders and departments while thriving in a team-oriented environment?
Are you proficient in outlining deployment strategies, distributing resources efficiently, overseeing project execution, and maintaining adherence to established standards?
Do you excel at crafting comprehensive documentation and insightful reports to maintain traceability while facilitating well-informed decision-making processes?
We are seeking a skilled professional to oversee and optimize the complete lifecycle of software applications, from initial development through deployment and ongoing maintenance. The ideal candidate will ensure seamless integration, efficient management, and continuous improvement of applications to meet evolving business needs. Responsibilities include defining requirements, coordinating development teams, implementing best practices for version control, and maintaining high standards of quality and security throughout the process. Experience with ALM tools and methodologies is essential, along with strong analytical and problem-solving abilities to address challenges that may arise. Familiarity with agile methodologies, DevOps practices, and relevant compliance standards is highly desirable.
Oversee the full lifecycle management of the I2A platform—including the Jira-based MVP, Power BI dashboards, country-specific SharePoint portal development, and low-code component support—throughout the incubator phase, with a focus on maintaining optimal availability, performance, and quality standards.
Configure, tailor, and maintain Jira projects, workflows, custom fields, permissions, and access segregation rules across three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and the OCP/CBA prototype tenants.
Establish and oversee country-specific Jira configurations tailored to the designated implementation nations, ensuring seamless data migration for recommendations, visit reports, and Terms of Reference scheduled for Q3 and Q4 2026.
Oversee the ongoing maintenance of Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and headquarters stakeholders, with a focus on ensuring data precision and consistent refresh performance.
Should the analysis of deployment resistance indicate progression at the Q4 2026 decision gate, assist in the design and validation of the simplified alternative MVP mock-up.
We provide ongoing support and maintenance services to ensure optimal system performance, reliability, and security. This role requires proficiency in troubleshooting technical issues, applying software updates, and conducting routine system checks. Responsibilities include diagnosing and resolving hardware or software-related problems, monitoring system health, and implementing preventive maintenance measures. Additionally, the position entails documenting service activities, maintaining detailed records of issues and resolutions, and collaborating with cross-functional teams to enhance operational efficiency. Strong problem-solving skills, attention to detail, and the ability to work under pressure are essential for success in this position.
Offer Tier 1 and Tier 2 functional and technical support to end users—including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents—by evaluating reported incidents and implementing effective resolutions.
Coordinate closely with the designated DSI teams within OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with the broader MSF infrastructure.
Collaborate closely with the Senior Project Manager to cultivate and maintain strong partnerships with Atlassian and other external service providers, facilitating seamless coordination on configuration adjustments, license administration, and resolution of technical challenges.
Leverage insights from problem-management analyses to develop and execute enhancements to processes or configurations.
We are seeking a seasoned professional to oversee the entire lifecycle of product development and ensure seamless release management. This role demands expertise in guiding cross-functional teams through ideation, design, development, testing, and deployment phases while adhering to strict timelines and quality benchmarks. The ideal candidate will possess a track record of successfully launching innovative products, optimizing release processes, and mitigating risks to enhance market readiness. Strong leadership, analytical skills, and proficiency in agile methodologies are essential to drive collaboration and deliver high-impact solutions. Familiarity with project management tools and a deep understanding of market trends will further strengthen your ability to meet strategic objectives.
Partner with the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and assessments.
Craft comprehensive requests for change (RFCs), bug reports, and user stories to streamline the development of new features.
Coordinate the development and execution of User Acceptance Testing (UAT) scenarios and environments, collaborating closely with key stakeholders—especially those from high-volume departments like Medical and Logistics.
Facilitate the organization and successful delivery of releases, ensuring adherence to specified quality standards encompassing functional coverage, budgetary constraints, and timelines.
Develop a fully automated report for role-based recommendations within the IMS onboarding process, ensuring optimal integration(s) with the organization’s ecosystem, which includes platforms such as Workday, Dynamics, SAP Success Factors, and others.
Responsible for delivering comprehensive training programs, maintaining accurate documentation, and fostering a culture of knowledge sharing within the organization.
You will be responsible for creating and updating documentation, FAQs, configuration guides, and on-demand support materials, including “how-to” videos and practical user guides.
Provide specialized training sessions and weekly Q&A forums tailored to users, encompassing comprehensive instruction for Insights-to-Action Country focal points—specifically Information Management Champions and IS Officers—within implementation regions.
Assist in preparing IMS pre-departure briefings for staff assigned to deployment in implementation countries.
Enhance the capabilities of country focal points to foster enduring ownership following the incubator phase.
Collaborate with stakeholders and coordinate across multiple organizational divisions to align objectives, resolve interdependencies, and drive cross-functional initiatives. Facilitate communication, manage expectations, and ensure seamless integration of efforts to achieve unified outcomes. Identify and address potential conflicts, foster alignment on priorities, and maintain transparent reporting to leadership on progress and challenges. Leverage strong interpersonal and negotiation skills to build consensus, mitigate risks, and uphold accountability across diverse teams and departments.
Serving as a bridge between the I2A Project Team and IT representatives at various organizational divisions, you will facilitate the evaluation of standard processes in comparison to division-specific governance structures, configurations, and limitations.
Liaise with all organizational units affected by the platform lifecycle, encompassing mission teams, Cells, and headquarters departments.
Support the development of feasibility assessments and decision documentation to evaluate the potential transition of I2A to a large-scale or business-as-usual solution beginning in 2027.
Consistently and clearly communicate with stakeholders, delivering timely updates, addressing concerns, and fostering alignment throughout all interactions.
Bachelor’s degree in Computer Science, Engineering, or a related technical field is required. A minimum of three years of experience in software development, particularly in Python, is essential. Proficiency in cloud platforms, such as AWS or Azure, is highly desirable. Strong problem-solving skills and the ability to work collaboratively in a team environment are critical. Experience with DevOps practices and CI/CD pipelines is a plus. Excellent communication skills, both written and verbal, are necessary for this role.
Education
A tertiary qualification in computer sciences, information systems, engineering, or a closely related discipline is required.
Desired:
Holding an ITIL 4 Foundation Certification demonstrates your expertise in established IT service management principles, equipping you with the skills to enhance service delivery and operational efficiency within an organization.
Hold a recognized project management certification such as PMP, PMI, or Hermès.
Experience
Essential:
Seeking candidates with at least three to five years of hands-on experience in application management, configuration, deployment, and support.
Proven expertise in implementing and configuring Atlassian Jira at an enterprise level, including workflows, custom fields, permission schemes, and automation processes.
With expertise in development for both web and mobile platforms, as well as scripting in languages such as Python and shell scripting, along with proficiency in data management through SQL and reporting tools, the ideal candidate will bring a robust technical skill set to the role.
Desired:
With demonstrated expertise in guiding an application throughout its entire lifecycle, including configuration, deployment, end-user support, and ongoing enhancement initiatives.
Skilled across diverse technologies, with demonstrated expertise in developer, technical lead, and test manager capacities.
Proficiency in Power BI, including dashboard creation and management of datasets, along with hands-on experience in Microsoft Power Platform—specifically Power Apps and Power Automate—or comparable low-code platforms is required.
Experience with agile frameworks, design-thinking approaches, and User Acceptance Testing methodologies is required.
Proficiency in an international setting is highly advantageous.
Proficient in verbal and written communication, fluency in multiple languages is essential for this role. Candidates must demonstrate strong skills in at least two languages, one of which must be English, with the ability to translate and interpret accurately between them. Additional languages are highly advantageous.
Proficiency in English, both written and spoken, at an advanced level, is required.
Fluency in another MSF working language, such as French or Arabic, is considered an additional asset.
The ideal candidate will possess a comprehensive set of skills, including strong analytical thinking, exceptional problem-solving abilities, and advanced communication proficiency. Proficiency in project management methodologies, such as Agile or Scrum, is essential, along with a track record of successfully delivering projects on time and within budget. Additionally, the role demands expertise in data analysis and reporting, with a keen eye for detail and the ability to translate complex information into clear, actionable insights. Collaborative teamwork and adaptability in fast-paced environments are also critical, as is the capacity to lead cross-functional initiatives. A commitment to continuous learning and staying current with industry trends is expected to drive innovation and maintain a competitive edge.
Proficient in a range of technical competencies, including proficiency with programming languages such as Python, Java, or C++, as well as familiarity with software development methodologies like Agile or Scrum. Experience with database management systems, cloud platforms (e.g., AWS, Azure), and DevOps practices is essential. Additionally, knowledge of cybersecurity best practices, networking fundamentals, and troubleshooting technical issues is required. Strong problem-solving skills and the ability to adapt to evolving technologies are critical for success in this role.
A strong grasp of IT principles is required, encompassing areas such as SaaS application architecture, identity and access management, system integrations, and IT service management.
Seeking a candidate with demonstrated expertise in Atlassian Jira administration, encompassing configuration tasks, parameter adjustments, and basic scripting capabilities such as JQL, workflow automations, and REST API integration.
Proficient in accurately evaluating and capturing business processes, workflows, and access models with clarity and precision.
Proficiency in data quality, protection, and privacy principles as they pertain to operational data, along with the ability to provide follow-up recommendations, is required.
Proficiency in understanding the operational framework within which Médecins sans frontières (MSF) functions—including field assessments, advisory actions, and iterative monitoring processes—is highly advantageous.
Demonstrates strong behavioral and general competencies, including effective communication, collaboration, and problem-solving skills. Exhibits adaptability in dynamic environments and maintains a proactive approach to challenges. Shows commitment to continuous learning and professional development while upholding ethical standards and integrity. Works efficiently both independently and as part of a team to achieve organizational objectives.
Seeking an open-minded, adaptable professional capable of embracing diverse perspectives and evolving in dynamic environments. The ideal candidate values innovative thinking, demonstrates flexibility in problem-solving, and thrives in collaborative settings where varied viewpoints are encouraged. Strong interpersonal skills and a willingness to challenge assumptions are essential, as is the ability to integrate feedback constructively. This role requires an individual who approaches challenges with curiosity and remains receptive to continuous learning and change.
As a leadership role, you will be responsible for guiding teams towards achieving organizational objectives, fostering a culture of collaboration and innovation, and ensuring that projects are completed efficiently and effectively. You will oversee day-to-day operations, delegate tasks, and provide mentorship to team members to enhance their professional growth. Additionally, you will analyze performance metrics, identify areas for improvement, and implement strategic initiatives to drive continuous progress. Strong communication, decision-making, and problem-solving skills are essential, as you will serve as the primary point of contact for stakeholders and senior management.
We seek a highly motivated professional to join our team in a collaborative environment, where cooperation and mutual support are essential for success. The ideal candidate will work closely with cross-functional teams to achieve shared objectives, contribute innovative ideas, and ensure seamless project execution. Responsibilities include fostering strong relationships with colleagues, actively participating in team meetings, and aligning efforts with organizational goals. Strong interpersonal skills, adaptability, and a commitment to collective achievement are required. Proficiency in communication and problem-solving is necessary to thrive in this dynamic setting.
Rigorous
Proven expertise in thriving within multicultural settings, coupled with a steadfast dedication to fostering diversity, equity, and inclusion. Demonstrates unwavering commitment to gender-responsive practices, ensuring equitable treatment and eliminating discriminatory behaviors.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
