Do you possess a strong commitment to fostering financial stability while supporting off-grid communities through renewable energy solutions? Our client, a leading solar energy enterprise, is currently seeking a Debt Collections Intern to become an integral part of their innovative team, contributing significantly to the effective recovery of credit for their PAGO solar systems.
Responsibilities include overseeing daily operations to ensure efficiency and adherence to company standards, managing a team of professionals to achieve performance targets, and coordinating with cross-functional departments to streamline processes and resolve operational challenges. Additionally, the role involves developing and implementing strategic initiatives to enhance productivity, conducting performance evaluations, and identifying areas for improvement to foster continuous growth. The position requires maintaining regulatory compliance, preparing detailed reports for senior management, and representing the organization at industry events or meetings when necessary. Strong leadership, analytical skills, and the ability to drive results in a fast-paced environment are essential for success in this role.
Oversee a designated portfolio of delinquent accounts to facilitate the prompt collection of outstanding payments.
Develop and implement robust recovery strategies fully compliant with the Company’s PAGO credit policy to ensure timely and effective execution.
Responsibilities include engaging with clients to finalize payment arrangements, establishing payoff deadlines, and reaching settlements that align with organizational policies.
Handle customer inquiries, complaints, and disputes with a high standard of professionalism, ensuring timely and effective resolution.
Collaborate closely with both sales and technical teams to resolve account-specific challenges and elevate unresolved technical issues as needed.
In instances of default, after exhausting all available recovery measures, recommend the repossession of the Company’s systems.
Identify and report customers with bad debts, deceased accounts, or incapacitation to the Finance Manager for appropriate follow-up actions.
Monitor collection performance on a daily basis and generate monthly portfolio performance reports.
Maintain precise records and promptly update customer payment statuses to ensure accuracy at all times.
Assist in meeting the monthly collection targets set by the supervisor to ensure consistent performance and goal attainment.
Seeking candidates with a Bachelor’s degree in a relevant field, coupled with a minimum of three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. The ideal applicant must demonstrate excellent communication skills, both written and verbal, and the capacity to work effectively in collaborative environments. Familiarity with project management methodologies and prior experience in a leadership capacity are highly advantageous. Additionally, the role requires meticulous attention to detail, adaptability to evolving priorities, and a commitment to delivering high-quality results under tight deadlines.
A bachelor’s degree or diploma in finance, credit management, business administration, or a closely related business discipline is required.
Demonstrates a strong command of the MS Office Suite, with a particular emphasis on advanced Excel skills, including proficiency in creating spreadsheets, analyzing data, and utilizing complex functions.
A familiarity with mobile money platforms and PAGO repayment models would be beneficial.
Proven expertise in negotiation and interpersonal communication is essential for this role.
Possesses strong emotional intelligence and maintains a polished, professional demeanor in all client interactions.
Possesses excellent analytical and critical thinking skills, enabling effective resolution of complex issues and informed decision-making. Demonstrates a capacity to assess situations thoroughly and implement strategic solutions with confidence and precision.
Proven capability to work autonomously while consistently achieving established objectives with minimal oversight.
Meticulous individual possessing outstanding abilities in maintaining accurate records and preparing comprehensive reports.
A collaborative professional who demonstrates initiative and adaptability in all situations.
Qualifications
BA/BSc/HND , Diploma
