Oversee and execute a range of duties and obligations encompassing strategic planning, operational oversight, and cross-functional collaboration to ensure organizational objectives are met with precision and efficiency. Develop, implement, and monitor policies, procedures, and performance metrics to drive continuous improvement and maintain high standards of accountability. Foster a culture of innovation and excellence by leading teams, delegating responsibilities, and providing mentorship to enhance productivity and professional growth. Manage stakeholder relationships, communicate progress, and resolve conflicts to align efforts and sustain long-term success.
Do you possess strong expertise in the administration and management of Atlassian software solutions?
Are you able to evaluate user-reported issues, develop practical solutions, and implement automation to enhance operational workflows?
Are you capable of spearheading the implementation of Jira Atlassian spaces, guaranteeing comprehensive functional coverage and adherence to deadlines?
Do you excel at facilitating seamless communication and fostering collaboration among stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to develop deployment strategies, assign necessary resources, oversee project execution, and uphold adherence to established standards?
Do you possess the ability to create precise documentation and reports that facilitate traceability while supporting data-driven decisions?
We are seeking a skilled professional to oversee and optimize the entire application development lifecycle, from initial conception through deployment and maintenance. The ideal candidate will have extensive experience in managing end-to-end processes, including requirements gathering, design, development, testing, deployment, and continuous improvement. Proficiency in industry-standard ALM tools and methodologies is essential, along with strong collaboration skills to align technical teams with business objectives. Responsibilities include defining project scope, ensuring compliance with best practices, and driving efficiency in software delivery while maintaining high-quality standards.
Oversee the complete lifecycle of the I2A platform during the incubator phase, encompassing the Jira-based MVP, Power BI dashboards, country-specific SharePoint portal development, and low-code component support, while maintaining optimal availability, performance, and quality standards.
Configure, customize, and optimize Jira projects, workflows, custom fields, and permission structures, including access segregation rules, across three operational domains: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and the OCP/CBA prototype environments.
Establish and oversee country-specific Jira environments tailored to the designated implementation countries, ensuring seamless migration of recommendations, visit reports, and Terms of Reference during Q3 and Q4 of 2026.
Oversee the upkeep of Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, maintaining data precision and ensuring consistent refresh reliability.
If the evaluation of deployment resistance concludes that the simplified alternative MVP mock-up should proceed, your role will involve participating in its design and testing phases.
We provide ongoing support and maintenance services to ensure optimal performance and reliability of systems and infrastructure. This role requires diagnosing and resolving technical issues, performing routine maintenance tasks, and implementing updates or patches as needed. Responsibilities include monitoring system health, responding to service requests, and collaborating with cross-functional teams to enhance system efficiency and uptime. Candidates should possess strong problem-solving skills, proficiency in relevant technologies, and the ability to communicate effectively with stakeholders at all levels. Experience in IT support, system administration, or a related field is preferred, along with a commitment to maintaining high service standards and delivering timely resolutions.
Offer Tier 1 and Tier 2 functional and technical assistance to a diverse range of end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying, MID, and MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and implementing efficient solutions.
Engage collaboratively with designated DSI teams within OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with MSF’s broader system infrastructure.
Collaborate closely with the Senior Project Manager to cultivate and maintain strong partnerships with Atlassian and other external service providers, facilitating seamless coordination for configuration updates, license administration, and resolution of technical challenges.
Suggest and execute enhancements to processes or configurations based on insights gained from problem-management analyses.
We are seeking a skilled professional to oversee product development and release management initiatives, ensuring timely and successful product launches. The ideal candidate will have extensive experience in product lifecycle management, from conceptualization to market deployment, and a proven track record in coordinating cross-functional teams. Responsibilities include defining product roadmaps, prioritizing features, and managing release schedules while maintaining high standards of quality and stakeholder satisfaction. Strong leadership, analytical, and communication skills are essential, along with expertise in agile methodologies and project management tools. A background in software development or related fields is highly desirable.
Collaborate with the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and assessments.
Assist in crafting requests for change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Coordinate UAT scenarios and environments in collaboration with key stakeholders, ensuring particular focus on high-volume departments like Medical and Logistics.
Provide assistance in the organization and execution of releases, ensuring adherence to established quality standards related to functional coverage, budgetary constraints, and timeframes.
Develop a system to automate role-based recommendations reports for IMS onboarding, ensuring optimal integration solutions within OD’s ecosystem, which includes platforms such as Workday, Dynamics, and SAP Success Factors, among others.
Conducts comprehensive training programs, develops detailed documentation, and facilitates knowledge-sharing initiatives to enhance organizational understanding and proficiency.
Develop and maintain a comprehensive set of documentation, including FAQs, configuration guides, and support materials tailored to user needs, such as instructional “how-to” videos and practical user guides.
Provide specialized training and weekly question-and-answer sessions tailored to users, with a focus on comprehensive instruction for Insights-to-Action Country focal points—specifically Information Management Champions and IS Officers—in implementation countries.
Support the development of IMS pre-departure briefings tailored for staff members preparing to deploy to implementation countries.
Develop the competencies of country focal points to guarantee enduring accountability and leadership following the conclusion of the incubator phase.
A dynamic role focused on fostering robust stakeholder engagement and seamless cross-operational division alignment is required. The ideal candidate will excel in orchestrating collaborative efforts across multiple organizational divisions, ensuring cohesive communication and strategic alignment to drive project success. Responsibilities include cultivating strong relationships with key stakeholders, facilitating efficient interdepartmental coordination, and aligning diverse operational objectives to meet overarching business goals. Strong interpersonal skills, strategic thinking, and the ability to navigate complex organizational dynamics are essential for this position.
Serve as a bridge between the I2A Project Team and IT focal points within various organizational domains, facilitating the evaluation of standard workflows against domain-specific governance, configurations, and limitations.
Coordinate communication across all organizational sectors affected by the platform lifecycle, such as mission teams, operational units, and headquarters divisions.
Assist in developing feasibility assessments and decision documentation to evaluate the potential transition of I2A from its current state to a large-scale or business-as-usual solution commencing in 2027.
Consistently and transparently communicate with stakeholders to deliver timely updates, address concerns, and foster alignment across all parties involved.
Qualifications
Education
A tertiary qualification in computer science, information systems, engineering, or a closely aligned discipline is essential.
Desired:
Possesses ITIL 4 Foundation Certification, demonstrating a solid understanding of IT service management principles and best practices.
Obtain a recognized project management certification such as PMP, PMI, or Hermès to demonstrate your expertise and commitment to the field.
Experience
Essential:
A minimum of three to five years of hands-on experience in application management, configuration, deployment, and support is required.
Experienced in implementing and configuring Atlassian Jira at an enterprise level, including workflows, custom fields, permission schemes, and automations.
Proven expertise in web and mobile development, scripting languages such as Python and shell scripting, alongside strong competencies in data management, SQL, and reporting tools.
Desired:
Seasoned professionals with a proven track record in overseeing an application throughout its entire lifecycle—spanning initial configuration and seamless deployment to ongoing end-user assistance and iterative enhancements—are sought.
Skilled across diverse technologies in multiple capacities, such as software development, technical leadership, and quality assurance management.
Proficiency in Power BI, including expertise in dashboard design and dataset management, alongside hands-on experience with the Microsoft Power Platform—specifically Power Apps and Power Automate—or alternative low-code platforms is essential.
Proven understanding of agile methodologies, design-thinking frameworks, and User Acceptance Testing protocols.
Proficiency in international settings represents a valuable asset for this role.
Proficient in multiple languages to facilitate clear communication and collaboration across diverse teams and stakeholders is required. Demonstrated fluency in written and verbal communication in at least two languages, including English, is essential. Additional languages such as Spanish, French, Mandarin, or others are highly valued and may provide opportunities for expanded roles or international assignments. Strong cross-cultural communication skills to navigate varying business etiquettes and practices are also necessary to ensure effective engagement in global contexts.
Fluent proficiency in both written and spoken English is required.
Desirable: Proficiency in additional MSF working languages, such as French or Arabic, is considered an asset.
We seek candidates who possess strong competencies in critical thinking, problem-solving, and effective communication to excel in this role. Proficiency in project management methodologies, data analysis, and team leadership is essential. Successful applicants will demonstrate adaptability in dynamic environments, exceptional organizational skills, and a commitment to continuous learning. Familiarity with industry-specific software, regulatory compliance, and cross-functional collaboration is required. The ideal candidate will have a proven track record of delivering measurable results while maintaining high ethical standards and fostering a collaborative team culture.
Technical Competencies
Demonstrates expertise in a variety of technical skills relevant to the role, including proficiency in specific software, programming languages, and systems. Applies technical knowledge to solve complex problems and improve operational efficiency. Stays updated on industry trends and emerging technologies to enhance performance and maintain a competitive edge. Utilizes analytical abilities to interpret data, assess risks, and make informed decisions. Collaborates with cross-functional teams to integrate technical solutions seamlessly. Ensures compliance with security protocols and best practices to safeguard sensitive information.
A comprehensive grasp of IT principles is required, encompassing expertise in SaaS application architecture, identity and access management, system integrations, and IT service management practices.
Requires demonstrated expertise in Atlassian Jira administration, encompassing configuration tasks, parameter setup, and foundational scripting capabilities such as JQL, automation workflows, and REST API integration.
Proficient in thoroughly analyzing and accurately documenting business processes, workflows, and access models in a clear and concise manner.
Proficient in data quality standards, data protection protocols, and privacy regulations applicable to operational data, ensuring adherence to best practices and regulatory compliance.
Proficiency in understanding the practical environment in which MSF operates—including field assessments, advisory actions, and follow-up procedures—is considered advantageous.
We are seeking individuals who excel in behavioral and general competencies to join our team. Candidates should demonstrate strong interpersonal skills, adaptability, and problem-solving abilities. Proficiency in communication, leadership, and teamwork is essential. Responsibilities include collaborating effectively with colleagues, managing conflicts, and driving positive organizational culture. Prior experience in behavioral competencies or related fields is preferred.
Open-minded individuals are sought who demonstrate a willingness to consider diverse perspectives and adapt to evolving circumstances with flexibility. This role requires the ability to evaluate new ideas objectively and integrate constructive feedback to enhance decision-making processes. Candidates must exhibit curiosity and a proactive approach to learning, ensuring they remain receptive to innovative solutions and changing priorities. The position values those who prioritize collaboration over rigid adherence to conventional methods, fostering an environment where creativity and open dialogue thrive.
Dynamic leaders are sought to drive strategic initiatives and foster a culture of innovation and accountability. The ideal candidate will possess a proven track record of guiding cross-functional teams, optimizing performance, and cultivating high-performing environments. Responsibilities include setting clear objectives, mentoring emerging talent, and aligning organizational goals with evolving market demands. Proficiency in change management, decision-making under pressure, and stakeholder engagement is essential. Strong communication skills and the ability to inspire teams through transformational leadership are critical. A minimum of five years in a leadership role, along with a degree in a relevant field, is required.
We seek a highly collaborative professional to join our team, working closely with colleagues across various departments to achieve shared objectives. The ideal candidate will thrive in a dynamic environment, contributing to projects through effective communication and teamwork. Responsibilities include liaising with stakeholders, coordinating tasks, and ensuring alignment with organizational goals. A strong ability to adapt to changing priorities and a commitment to fostering inclusive team dynamics are essential. Proficiency in collaborative tools and platforms is required, along with excellent interpersonal and problem-solving skills to drive successful outcomes.
Rigorous
Demonstrates exceptional proficiency in collaborating within diverse cultural settings and upholding a strong dedication to fostering diversity, gender sensitivity, inclusivity, and equitable treatment free from discrimination.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
