Crafting a dynamic and compelling mission statement requires strategic communication skills and a deep understanding of organizational objectives. The ideal candidate will demonstrate expertise in articulating clear, inspiring goals that align with corporate values while engaging diverse stakeholders. Responsibilities include developing mission-driven content, refining branding language, and ensuring consistency across all platforms. Strong writing proficiency, creativity, and the ability to distill complex ideas into accessible messaging are essential. Collaborative teamwork and meticulous attention to detail will further support the creation of impactful mission statements.
The Contract Management & Liaison department acts as the primary liaison between Member Associations (MA’s) and the International Development Support (IDS) teams. This team oversees the complete support delivery process, encompassing planning, contract execution, delivery coordination, and follow-up activities. It ensures that MA’s’ expressed needs are converted into well-defined support requests, secure funding arrangements, and accessible resources. By maintaining a comprehensive perspective on MA engagements, the team fosters seamless collaboration across support areas and ensures consistent, high-quality relationship management. The objective is to provide MA’s with timely, coherent, and impactful support while facilitating streamlined planning, robust governance, strict compliance, and transparent reporting—all to cultivate trusted partnerships that advance the broader SOS mission.
The Head of the Contract Management & Liaison (CML) Unit is responsible for establishing the strategic direction, governance framework, and operational coordination of IDS’s contractual engagements throughout the federation. This role oversees the cross-functional alignment of critical agreements, including strategic support and service contracts, collaborative frameworks, externally funded initiatives, and operational partnership structures involving IDS, Member Associations (MA’s), Promoting & Supporting Associations (SAS), donors, and internal stakeholders.
This role oversees the comprehensive IDS engagement, encompassing Member Association liaison frameworks, coordinated support planning, demand capture initiatives, strategic portfolio management, governance structures, operational escalation protocols, and digital contract administration systems.
This role serves as the primary liaison and relationship manager within IDS, fostering alignment among federation priorities, IDS objectives, member commitments, contractual obligations, operational execution, financial viability, and stakeholder engagement. In close collaboration with the IDS Leadership Team, the position delivers strategic guidance to the COO and senior leadership on contracting frameworks, member association engagement trends, service demand optimization, operational risk mitigation, delivery coordination, and sustainable partnership development across the federation ecosystem.
This position spearheads the ongoing development of the federation’s unified contract management ecosystem, encompassing governance frameworks, digital solutions, reporting structures, demand capture procedures, coordinated support planning, and strategic portfolio supervision.
Oversee and execute a diverse range of duties and obligations, ensuring alignment with organizational objectives and operational standards. Deliver high-quality results through meticulous planning, coordination, and execution of assigned tasks, while maintaining adherence to established policies and procedures. Collaborate effectively with cross-functional teams to facilitate seamless workflows and drive project success, demonstrating strong problem-solving and analytical capabilities. Monitor progress, assess performance metrics, and implement continuous improvement initiatives to enhance efficiency and productivity across all responsibilities. Exhibit exceptional communication skills to liaise with stakeholders, convey critical updates, and foster a collaborative work environment.
Experienced professionals are sought to oversee strategic leadership and coordinate federation contracting efforts. Candidates must demonstrate a strong ability to lead teams, develop strategic initiatives, and ensure seamless collaboration across organizational boundaries. Proficiency in contract negotiation, compliance adherence, and stakeholder management is essential. The role involves driving cross-functional alignment, managing high-stakes agreements, and fostering partnerships to achieve long-term objectives. Ideal applicants will have a proven track record in strategic planning, contract execution, and fostering federated structures within complex environments.
Offer strategic vision and leadership for the CML division while overseeing a globally dispersed team within a multifaceted international matrix structure.
Deliver comprehensive strategic leadership, mentorship, and prioritization guidance to MA’s Relationship Advisor, contracting advisors, and coordination personnel, while ensuring robust performance management oversight.
Provide strategic guidance to the Chief Operating Officer, Executive Board, and IDS Leadership Team regarding contractual governance, operational coordination, and Member Association relationships.
Foster robust collaboration and alignment among IDS, MA’s, SAS, donors, and internal support systems to ensure cohesive operations and shared objectives.
Deliver strategic analysis, comprehensive briefing materials, risk assessments, and scenario modelling to assist senior leadership in making informed decisions.
Leads the strategic oversight and governance of the contract portfolio, ensuring alignment with organizational objectives and regulatory compliance. Establishes and maintains robust governance frameworks, policies, and procedures to manage contract risks, performance, and lifecycle effectively. Collaborates with cross-functional teams, including legal, finance, and procurement, to streamline contract processes and enhance operational efficiency. Drives continuous improvement initiatives to optimize contract management practices and mitigate potential vulnerabilities. Requires extensive experience in contract administration, governance structures, and stakeholder management, along with strong analytical and leadership capabilities to oversee complex contractual obligations and deliver measurable business value.
The role involves overseeing the strategic management of the IDS agreement portfolio, which encompasses Support Domain Agreements (SDA), Cooperation Agreements (CA), Externally Funded Agreements (EFA), and Actual Use Agreements (AU) frameworks.
Ensure seamless management of agreement lifecycles, overseeing all stages from demand capture to planning, implementation coordination, amendments, monitoring, reporting, and final closure.
Provide executive oversight of contract governance, ensuring adherence to compliance standards and effective risk management, while also managing escalation processes across various agreement types.
Liaise with Legal, Finance, MA IDS Leads, and operational teams to address strategic contractual matters and governance-related decisions.
Support standardization, simplification, and continuous improvement of contracting and engagement processes across IDS.
Capture demand, plan services, and coordinate operations efficiently to align resources with organizational objectives and client requirements.
Lead the coordination of the IDS demand capture and support planning process across the entire federation.
Ensure that marketing analytics demand is strategically aligned with operational capacity, available resources, funding projections, and service delivery objectives.
Assist in developing scenario plans and operational models to evaluate funding risks, monitor trends in member acquisition participation, and assess the long-term viability of services.
Guide the optimization of support catalogues, service packages, operational coordination models, and engagement frameworks to enhance efficiency and effectiveness.
MAs Liaison & Relationship Management
Spearhead the strategic framework for relationship management and liaison activities between IDS and Member Associations within the federation.
As the senior engagement lead, you will serve as the primary liaison for National Directors, MA leadership teams, SAS, and crucial federation stakeholders, focusing on IDS services, support frameworks, and operational alignment.
Ensure proactive engagement, maintain consistent communication, and foster ongoing relationships with MA’s throughout the entire support lifecycle, including planning, contracting, implementation coordination, escalation management, and post-delivery follow-up.
Identify and address relationship risks, operational challenges, funding uncertainties, emerging dissatisfaction trends, and escalation cases that necessitate leadership intervention at the earliest possible stage.
Digital innovation and the pursuit of operational excellence represent core priorities in this strategic role, where the focus lies on driving forward-thinking initiatives to modernize operations, enhance efficiency, and deliver measurable business value. The position demands a seasoned professional capable of leading cross-functional teams through complex transformations, identifying process inefficiencies, and implementing robust solutions to optimize performance. Key responsibilities include spearheading digital adoption, fostering a culture of continuous improvement, and aligning technological advancements with overarching organizational goals. Additionally, the role requires strong analytical skills to assess current systems, forecast future needs, and ensure seamless integration of emerging tools and methodologies. Candidates must demonstrate proven leadership in managing large-scale change initiatives, a deep understanding of industry best practices, and the ability to collaborate effectively with stakeholders at all levels to achieve sustainable results.
Design and implement dashboards, Power BI reports, analytical tools, portfolio insights, and management information systems, ensuring their effective utilization and alignment with organizational objectives.
Lead the transformation and enhancement of contract lifecycle management, digitalization efforts, stakeholder engagement, service monitoring, workflow automation, e-signature solutions, and reporting systems to drive efficiency and innovation.
Assist with the deployment of unified digital platforms designed to facilitate operational coordination, oversee contract governance, monitor effort tracking, and manage portfolios efficiently.
Drive operational excellence by enhancing federation engagement and coordination processes, focusing on simplification, scalability, and standardization to ensure consistent performance and long-term growth.
To ensure adherence to safeguarding standards and foster a secure environment, the role involves maintaining and upholding these critical protocols at all times. This includes actively promoting best practices in safety and vigilance to protect individuals within the organization.
As part of your role with or on behalf of SOS Children’s Villages, you will play a key part in establishing and upholding a secure and nurturing environment for both staff members and the children, young people, and adult participants engaged in our programs. Your responsibilities will include ensuring the welfare and protection of all individuals within our care.
Dedicate yourself to upholding the Code of Conduct while consistently evaluating the safeguarding implications of your responsibilities throughout your tenure.
Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.
Implement safeguarding principles into every aspect of your daily responsibilities and decision-making processes.
Ensure safeguarding concerns are reported promptly and in strict adherence to established procedures.
Champion a culture rooted in core values, uphold unwavering accountability, and enforce a strict zero-tolerance policy toward any form of harm.
The role necessitates a Bachelor’s degree in a relevant field, along with a minimum of five years of hands-on experience in [industry/field]. Proficiency in [specific software/tools] is essential, and familiarity with [relevant processes or methodologies] is highly advantageous. Strong analytical and problem-solving capabilities, coupled with exceptional communication skills, are required to collaborate effectively across teams. The ideal candidate should demonstrate a proven track record in [specific responsibility or achievement], ensuring the ability to meet and exceed project deadlines. Knowledge of [industry-specific regulations or standards] is a must, and prior experience in [specific type of project or role] is preferred.
A bachelor’s degree in Business Administration, International Development, Law, Finance, or a closely related discipline is required.
A postgraduate diploma or Master’s degree in Contract Management, Procurement, Project Governance, or a closely related discipline is highly advantageous. Professional certifications, such as the Contract Management Certification (CCMP) or an equivalent credential, along with Procurement or Project Management certifications (including PMP or PRINCE2), are also preferred.
A minimum of 8 to 10 years of relevant experience is required, including at least 4 years in senior leadership or Lead/Head of unit roles within international NGOs, donor-funded programs, or other international organizations.
Seeking candidates with a strong background in contract management, procurement, office administration, or business administration, preferably within international NGOs or donor-funded programs.
Proven ability to develop, negotiate, and administer contracts in alignment with donor requirements and organizational guidelines.
Experience in performing compliance reviews, detecting potential risks, and assisting in the implementation of mitigation strategies.
Responsibilities include evaluating financial coordination aspects, verifying budget accuracy, and analyzing cost implications stemming from contractual decisions.
Possesses expertise in financial management principles, with proficiency in conducting financial impact assessments, performing cost–benefit analyses, and overseeing budget-related implications tied to contractual decisions.
Proven track record in enhancing risk management and audit preparedness, with hands-on involvement in establishing compliance frameworks and facilitating contract audits.
Seeking a candidate with demonstrated expertise in a variety of technical skills, each at a specified level of proficiency, to effectively contribute to project objectives. The ideal individual will possess a robust understanding of relevant tools, methodologies, and systems, ensuring seamless integration and optimal performance in their assigned responsibilities. Proficiency in these areas should be clearly defined, encompassing both foundational knowledge and advanced capabilities, to meet the dynamic demands of the role. The selected professional must be adept at applying their technical skills to solve complex challenges, drive innovation, and maintain high standards of efficiency and accuracy in their work.
Contract lifecycle management and compliance specialists must possess extensive expertise in overseeing contractual agreements from inception to conclusion while ensuring adherence to regulatory standards. This role demands a deep understanding of legal frameworks, meticulous attention to detail, and the ability to mitigate risks associated with non-compliance. Professionals in this position are responsible for drafting, reviewing, and negotiating contracts, as well as monitoring performance, managing renewals, and addressing any compliance discrepancies. Strong analytical skills and proficiency in contract management software are essential to streamline processes and maintain organizational alignment with industry regulations.
Intermediate-level responsibilities include drafting, coordinating, and negotiating contracts to ensure alignment with organizational objectives and legal standards.
Negotiation and conflict resolution within complex, multi-stakeholder settings are required, along with an intermediate proficiency in these areas.
Handles intermediate-level tasks related to contract amendments and renewals with efficiency and precision.
Intermediate-level roles in compliance and governance frameworks involve developing, implementing, and overseeing structured systems to ensure organizational adherence to regulatory standards and internal policies. Professionals in this capacity collaborate with cross-functional teams to assess risks, monitor compliance activities, and maintain documentation in alignment with established frameworks. They play a key role in identifying gaps, recommending corrective actions, and supporting audit processes to uphold operational integrity and accountability.
Proficiency in e-signature and workflow automation tools such as DocuSign or Adobe Sign is required, though candidates at an introductory level are encouraged to apply.
We are seeking a candidate who demonstrates exceptional interpersonal abilities, adaptability, and a strong problem-solving mindset. The ideal individual will possess excellent communication skills, the capacity to work collaboratively in team environments, and a proactive approach to addressing challenges. Additionally, proficiency in managing multiple priorities, attention to detail, and a commitment to continuous learning are highly valued traits for this role.
Exceptional interpersonal and communication abilities, enabling the cultivation of robust relationships and the effective influence of a wide array of stakeholders.
Ensuring meticulous accountability and proactive ownership of designated contracts, maintaining strict adherence to accuracy and regulatory compliance.
Exceptional negotiation skills are essential for effectively steering intricate discussions with the utmost professionalism.
Skilled in employing critical thinking and problem-solving abilities to effectively navigate complex and ambiguous challenges.
A meticulous approach to detail and exceptional organizational abilities are essential to uphold accuracy, ensure regulatory compliance, and facilitate prompt delivery.
Possesses strong cross-cultural awareness and excels in collaborating with diverse international teams to achieve shared objectives. Demonstrates adaptability and cultural sensitivity in multicultural work environments.
Demonstrates the ability to adjust quickly to shifting priorities and evolving demands with flexibility and resilience.
The capacity to perceive and appropriately address the viewpoints of others, demonstrating emotional intelligence in interpersonal interactions
Strongly committed to achieving defined contractual KPIs, meeting strict deadlines, and maintaining full compliance with established standards.
Ways of working include providing high-quality, efficient, and reliable services to meet client needs while adhering to company policies and industry standards. Collaboration with team members and other departments is essential to ensure seamless operations and consistent delivery of results. Employees are expected to maintain a professional demeanor, meet deadlines, and contribute to a positive work environment. Flexibility in adapting to changing priorities and workload demands is also required. Regular communication and proactive problem-solving are key to achieving organizational objectives.
Global collaboration and communication entails seamless interaction across diverse countries, cultures, and time zones, achieved through consistent clarity, openness, and mutual comprehension within geographically dispersed teams.
Collaborates seamlessly with professionals from diverse functions and specialized domains, integrating varied expertise to address challenges through shared problem-solving and achieve outcomes that support the organization’s strategic objectives.
Effective collaboration in matrix organizations requires working constructively within both solid and dotted reporting lines, fostering open communication, and aligning priorities with line and functional managers. It also entails clarifying roles, responsibilities, and expectations to support seamless and coordinated delivery across teams.
Remaining agile and responsive to shifting circumstances, this role requires the ability to adjust priorities, approaches, and collaborative methods in tandem with changing project demands, service requirements, or organizational needs.
Ownership and accountability are demonstrated by assuming responsibility for driving tasks and initiatives forward, addressing challenges proactively, and ensuring commitments, decisions, and actions are fulfilled to their conclusion. Rather than waiting for guidance, initiative is exercised within the defined scope of responsibility.
To bolster member associations and safeguard their autonomy, we facilitate the exchange of knowledge, practical tools, and key insights derived from projects and services. This empowers associations to leverage proven strategies, steadily enhance their capabilities, and cultivate greater self-reliance through shared learning and collaboration.
Continuous feedback and transparency are integral to fostering an environment where constructive feedback and data are exchanged openly, empowering teams and stakeholders to engage in meaningful reflection, learning, and ongoing enhancement of their work and contributions.
Qualifications
BA/BSc/HND , Diploma , MBA/MSc/MA , Professional Certificate
Experience Required
8 - 10 years
