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Home Jobs Nairobi Payroll & Benefits Administration Assistant Manager

Payroll & Benefits Administration Assistant Manager

I&M Bank  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 26 May 2026
Posted May 21, 2026

Job Purpose:

The position requires meticulous oversight of payroll and associated processes from start to finish, guaranteeing that salary disbursements and related payments are executed with precision, punctuality, and strict adherence to internal guidelines, legal obligations, and regulatory frameworks.

The position entails managing and supervising employee benefits programs, such as healthcare coverage, pension plans, and other staff initiatives, while delivering essential operational assistance throughout the annual compensation review process.

This role is essential for maintaining the integrity of payroll systems, enhancing financial controls, facilitating audit readiness, and providing accurate, dependable payroll, benefits, and reward information to inform strategic decisions. Additionally, the position fosters employee comprehension of payroll and benefits procedures through transparent, well-organized communication.

Oversee and execute a comprehensive range of critical duties to ensure the seamless operation of [Department/Function]. This involves managing [specific tasks or processes], analyzing performance metrics to identify trends and areas for enhancement, and implementing strategic solutions to optimize efficiency and productivity. Additionally, the role requires collaborating with cross-functional teams to align objectives, mentor junior staff members, and maintain compliance with organizational policies and industry standards. Strong analytical, communication, and leadership skills are essential, along with proficiency in [relevant tools, software, or methodologies]. The position demands adaptability to evolving priorities, meticulous attention to detail, and a commitment to driving continuous improvement in all assigned responsibilities.

Responsible for the precise administration and oversight of payroll operations, ensuring accurate and timely processing of employee compensation, deductions, and tax withholdings. Maintains strict adherence to regulatory compliance and internal policies while reconciling payroll data with financial records. Identifies and resolves discrepancies, implements process improvements, and generates detailed reports to support decision-making and audits. Collaborates with HR and finance teams to streamline payroll workflows and ensure seamless integration with broader accounting systems.

Oversee the complete internal monthly payroll cycle, guaranteeing precise and prompt salary disbursement.

Review, validate, and consolidate all payroll inputs, such as new hires, terminations, transfers, promotions, salary adjustments, allowances, deductions, unpaid leave, and other relevant payroll transactions.

Verify that all payroll modifications are accompanied by valid approvals and supporting documentation prior to processing.

Examine payroll outputs thoroughly to verify accuracy, ensure completeness, and confirm alignment with approved inputs prior to final authorization.

Ensure timely processing of all payroll-related payments—such as salaries, allowances, reimbursements, advances, and any other approved employee disbursements—in accordance with established deadlines.

Examine payroll variances, exceptions, and anomalies to verify accuracy, and take prompt corrective action to resolve discrepancies prior to payroll finalization.

Payroll Compliance, Reconciliations, and Reporting: Ensuring adherence to payroll regulations, maintaining precise financial records, and generating accurate reports to support organizational transparency and compliance with statutory requirements.

Accurately compute, deduct, reconcile, and remit all statutory obligations promptly, including PAYE, NSF, SHIP, Housing Levy, pension contributions, and any other relevant deductions.

Prepare payroll reconciliations, journals, schedules, and supporting reports for submission to Finance and other stakeholders, ensuring thorough review and accuracy throughout the process.

Reconcile payroll outputs with approved movements, statutory schedules, and general ledger requirements, then analyze any discrepancies to determine their origin and resolution.

Maintain meticulous payroll records, reports, and supporting documentation to ensure completeness, accuracy, and readiness for audit at all times.

Monitor developments in payroll, tax, and employment-related regulations to guarantee prompt integration of necessary adjustments.

Benefits Administration & Oversight: Responsible for managing and overseeing employee benefits programs, ensuring compliance with relevant regulations, and maintaining accurate records. This role includes evaluating and selecting benefit providers, negotiating contracts, and handling enrollment processes. Additionally, it entails resolving employee inquiries regarding benefits, processing claims, and ensuring timely delivery of benefits to eligible participants. Strong knowledge of benefits regulations and excellent communication skills are essential for success in this position.

Provide assistance in managing and ensuring compliance of employee benefits programs, such as health insurance, retirement plans, group life coverage, and other authorized benefit initiatives.

Collaborate with internal stakeholders and external service providers to maintain precise enrollment, updates, and terminations of eligible employees in benefit programs, ensuring all actions are completed promptly and accurately.

Offer expert advice to staff regarding benefits procedures, specifically pension enrollment and exit processes, and collaborate with scheme administrators or providers as needed.

Review benefit deduction records and employer contribution amounts to verify accuracy and ensure prompt processing via payroll systems.

Facilitate the yearly renewal processes, provider updates, employee communications, and any necessary benefit-related reporting on an ongoing basis.

Reward Cycle Operational Support involves ensuring the seamless execution of compensation processes, including payroll administration, incentive calculations, and benefits management. This role requires meticulous attention to detail, proficiency in relevant software tools, and a strong understanding of compensation structures and compliance regulations. Responsibilities include validating data accuracy, resolving discrepancies, and providing timely support to stakeholders. Additionally, the position demands effective communication skills to liaise with HR, finance, and department heads to address inquiries and facilitate smooth operations throughout the reward cycle.

Support annual salary reviews and bonus procedures by preparing data, configuring systems, validating employee information, and generating reports.

Compile reports, schedules, and analytical assessments to facilitate well-informed reward-related decisions and ensure their effective implementation.

Confirm the accuracy of reward-cycle results to verify that all approved modifications are correctly incorporated into payroll processing.

Accurately document all modifications to reward cycles, including approvals, implementation logs, appeals, and exceptions.

Ensure the integrity of systems and data while driving continuous improvement initiatives to enhance operational efficiency and reliability.

Ensure the accuracy and consistency of payroll and benefits data within all pertinent HR and payroll systems at all times.

Accurately update payroll system parameters to reflect approved modifications in statutory rates, deductions, benefit regulations, and employee information.

Analyze operational workflows, systems, and control mechanisms to detect inefficiencies, gaps, and vulnerabilities, and propose actionable solutions to enhance performance.

Execute the testing and deployment of payroll system upgrades, enhancements, and process modifications to ensure seamless integration and functionality.

Stakeholder, vendor, and service management encompass overseeing relationships with external partners, ensuring alignment with organizational objectives, and maintaining high service standards. This role involves collaborating with stakeholders to identify needs, negotiating contracts with vendors to secure favorable terms, and monitoring service delivery to guarantee compliance and performance. Additionally, it includes resolving any issues that may arise, fostering long-term partnerships, and continuously evaluating vendor performance to drive efficiency and cost-effectiveness. Strong communication, negotiation, and problem-solving skills are essential to navigate complex relationships and uphold service excellence.

Collaborate effectively with Human Resources, Finance, and other key internal partners to maintain smooth payroll and benefits operations.

Serve as the primary liaison for inquiries regarding payroll and benefits, ensuring critical issues are escalated without delay.

Collaborate with pension administrators, healthcare providers, insurers, and external stakeholders to maintain prompt and precise service delivery.

Deliver precise, transparent, and prompt communications to staff regarding payroll, statutory deductions, and benefits processes to foster clarity, minimize inquiries, and elevate the employee experience.

Facilitate employee comprehension of compensation, payroll, and benefits systems by implementing organized communication strategies, developing FAQ resources, and providing clear guidance materials.

Ensures accountability for all financial activities, meticulously tracking expenditures, revenues, and budgets to maintain fiscal integrity. Requires a strong grasp of financial principles, proficiency with accounting software, and adherence to regulatory standards. Responsibilities include reconciling accounts, preparing financial reports, and providing strategic recommendations to optimize resource allocation.

Ensures the accuracy and reliability of monthly payroll operations by overseeing salary disbursements, statutory deductions, and remittances, as well as maintaining precise payroll journals and reconciling benefit-related deductions.

This position ensures the protection of critical employee payment processes while mitigating financial, compliance, and reputational risks associated with payroll inaccuracies, delays, or control deficiencies.

A bachelor’s degree in a relevant field is essential, while an advanced degree is preferred. Candidates must demonstrate a strong academic background with proven expertise in their discipline. Prior research experience and a track record of scholarly contributions are highly advantageous. Familiarity with academic standards, methodologies, and publication processes is required. Additionally, knowledge of institutional policies and compliance regulations is necessary.

A bachelor’s degree in human resources, finance, accounting, or a closely related discipline is required.

Professional Qualifications / Membership to professional bodies/ Publication:

Eligibility requires holding relevant professional credentials or affiliations with recognized industry organizations, along with a demonstrated record of academic or industry publications. Candidates must present verifiable credentials that align with the field’s established standards, ensuring compliance with professional benchmarks. Additionally, a history of published work—whether in journals, conference proceedings, or other scholarly outlets—is highly valued to substantiate expertise and contributions to the discipline.

A relevant professional qualification in HR, such as payroll, taxation, finance, or reward management, would be considered advantageous.

Minimum three years of relevant work experience is required for this role, preferably in a similar industry or function. Candidates should demonstrate a proven track record of success in their previous positions, showcasing the ability to drive results and contribute meaningfully to organizational objectives.

A minimum of four to six years of professional experience in payroll administration, payroll operations, compensation and benefits administration, or a comparable HR operations position is required.

Experience includes overseeing complete payroll operations, ensuring accurate statutory deductions and remittances, conducting thorough reconciliations, generating detailed payroll reports, and handling sensitive employee information with the utmost discretion.

Candidates with prior involvement in benefits administration and executing annual reward-cycle processes will find this experience particularly beneficial.

Demonstrates proficiency in a range of essential skills required to excel in this role, including strong analytical abilities, effective communication, and adept problem-solving capabilities. Exhibits a keen attention to detail and the capacity to manage multiple tasks simultaneously while adhering to strict deadlines. Possesses in-depth knowledge of industry best practices, compliance standards, and relevant regulations. Maintains a proactive approach to professional development, staying current with emerging trends and technological advancements. Collaborates seamlessly across teams, fostering positive working relationships and ensuring cohesive project execution. Drives continuous improvement through innovative strategies and data-driven decision-making. Strong organizational skills enable efficient prioritization and resource allocation to meet strategic objectives.

A robust aptitude for payroll processing and a meticulous approach to controls are essential for this role.

A keen eye for detail and a commitment to precision are essential for this role.

Proficient in statutory payroll regulations and employment compliance standards.

Analytical, reconciliation, and reporting capability.

Planning, prioritization, and the capacity to meet rigorous deadlines are essential requirements for this role.

Maintains strict confidentiality, exercises sound judgment, and upholds high ethical standards.

Problem-solving skills, the ability to handle exceptions effectively, and a commitment to continuous improvement are essential for this role.

Possesses exceptional systems acumen alongside proven expertise in stakeholder engagement and relationship management.

Exceptional proficiency in both verbal and written communication is essential.

Qualifications

BA/BSc/HND , Professional Certificate

Experience Required

4 - 6 years

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