Job Summary
This role involves delivering operational support for underwriting processes, serving as the primary liaison between the underwriting team and customers to ensure seamless end-to-end service management. It requires maintaining a strong proficiency with key stakeholders to achieve work deliverables while strictly adhering to all established governance and control requirements throughout the process.
We are seeking an experienced and highly motivated professional to join our team in the role of [Job Title]. The ideal candidate will possess a minimum of [X years] of relevant experience in [specific field/industry], along with demonstrated expertise in [key skills or technologies]. A strong academic background in [relevant education or certification] is required, and familiarity with [specific tools, methodologies, or processes] is highly advantageous.
Responsibilities include leading and executing [specific projects or tasks], collaborating with cross-functional teams to deliver high-quality results, and ensuring adherence to industry best practices and organizational standards. The role demands exceptional problem-solving abilities, effective communication skills, and the capacity to work independently as well as in a team environment. Additional duties may involve [specific responsibilities, such as mentoring, reporting, or strategic planning].
Proficiency in [specific software, languages, or systems] is essential, and experience with [related tasks or challenges] is preferred. The successful candidate will thrive in a fast-paced setting, demonstrate a commitment to continuous learning, and contribute to the growth and success of our organization through innovative solutions and dedicated performance.
Renewal notices, incorporating the relevant terms, must be dispatched 60 days prior to the renewal date to ensure timely processing.
Policy documents must be issued within the prescribed turnaround time to ensure timely compliance and operational efficiency.
Support the claims department by promptly supplying all necessary documentation and information.
Approve and manage major quotations
Diligently maintain and strengthen relationships with current client accounts to foster long-term loyalty and minimize turnover.
Provide support to the credit control team by performing a range of administrative and analytical tasks, ensuring accurate and timely processing of credit-related information. Help maintain up-to-date records of customer accounts, verify transaction details, and assist in the preparation of credit reports. Collaborate with internal departments to resolve discrepancies, track outstanding payments, and ensure compliance with credit policies. Additionally, contribute to the improvement of credit management processes by identifying inefficiencies and suggesting procedural enhancements. Strong attention to detail, proficiency in basic accounting principles, and excellent communication skills are essential for success in this role.
Managing the retention portfolio in alignment with overarching business objectives to drive strategic growth and sustainability.
By evaluating potential risks, performing thorough analyses, and proposing strategic policy measures, this role focuses on minimizing losses and enhancing operational resilience.
Evaluating potential portfolio risks stemming from clients’ operational practices, underwriting assessments, or possible fraudulent activities.
Collaborating with internal stakeholders to develop and execute marketing strategies is essential for achieving market penetration and driving business growth.
Reviewing all pertinent details thoroughly to determine whether to approve, renew, or decline new or existing business proposals.
Address customer escalations promptly and proactively to ensure resolution.
Collaborative partnerships with diverse distribution channels, insurance brokers, agents, and bancassurance partners drive strategic growth initiatives, expanding service accessibility and broadening client reach.
Conducting consultations with clients, agents, and brokers to discuss and finalize terms of coverage, pricing, and service arrangements.
Analyzing renewal rates at both the group and individual levels by evaluating customer background, industry specifics, and demographic data.
Delivering expert-level support to facilitate the thorough review, precise classification, and accurate rating of applications.
Providing courteous and prompt assistance to customers while skillfully resolving complex inquiries with professionalism and confidence.
Education and Experience Required:
A minimum of a bachelor’s degree in a relevant field, such as engineering, computer science, or a related discipline, is necessary. Additionally, candidates must possess at least five years of professional experience in a similar role, demonstrating a strong track record of success. Prior experience in project management, software development, or a closely aligned field is highly preferred. Relevant certifications, such as PMP or Scrum Master, may also be required or strongly desired.
A bachelor’s degree in insurance, finance, business administration, or a related discipline is required for this position.
Progress toward obtaining the Insurance Professional Qualification demonstrates a commitment to advancing expertise in the insurance sector, equipping individuals with specialized knowledge and skills essential for navigating complex industry challenges. This qualification validates proficiency in key areas such as risk management, regulatory compliance, underwriting, and claims processing, ensuring professionals can deliver strategic value to their organizations. Candidates pursuing this credential must meet stringent eligibility criteria, including relevant work experience and completion of required coursework or examinations. Additionally, maintaining the qualification typically involves ongoing professional development to stay abreast of evolving industry standards and practices.
With a minimum of three years of hands-on experience in underwriting, candidates should demonstrate a strong foundation in risk assessment and evaluation. This includes proficiency in analyzing financial data, evaluating insurance applications, and making informed decisions to mitigate potential risks. The ideal candidate will have a keen attention to detail and the ability to adhere to underwriting guidelines and industry regulations.
We seek candidates who possess a minimum of a bachelor’s degree in a relevant field, such as education, curriculum development, or instructional design. Strong written and verbal communication skills are essential, along with the ability to collaborate effectively in team-based environments. Familiarity with educational technology platforms and data analysis tools is preferred, as is experience developing or assessing educational materials. The role requires a commitment to continuous professional growth and a passion for advancing educational outcomes.
A completed Further Education and Training Certificate (ETC) in Business, Commerce and Management Studies is a mandatory qualification for this role.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 years
