Position Overview
The Resort Supervisor oversees all day-to-day operations within guest services, food and beverage, and recreational facilities, ensuring seamless collaboration between teams while upholding superior service standards and creating memorable guest experiences.
Oversee a comprehensive range of critical duties, including managing daily operations, leading cross-functional teams, and implementing strategic initiatives to drive organizational growth. Collaborate with senior leadership to develop and execute company-wide policies, ensuring alignment with long-term business objectives. Monitor performance metrics, analyze trends, and present data-driven recommendations to optimize efficiency and productivity. Serve as a primary liaison between departments, fostering seamless communication and coordination to enhance collaboration. Ensure compliance with industry regulations, company standards, and best practices while maintaining a strong focus on risk management and operational excellence.
Ensure exceptional guest experiences by overseeing front desk operations, resolving guest concerns promptly, and delivering personalized service tailored to individual preferences.
Provide leadership and direction to the team by overseeing staff performance, organizing work schedules, and facilitating professional development through structured training programs.
Operations Oversight: Ensure adherence to quality standards through continuous monitoring, routine maintenance, and efficient food service operations.
Provide support in financial management activities, including the preparation of budgets, monitoring of expenditures, and strategic allocation of resources.
Ensure strict compliance with health, safety, and regulatory standards at all times.
Provide assistance in the organization and implementation of special events, conferences, and recreational activities.
Qualifications
Earned a Diploma or Degree in Hospitality Management or an equivalent field.
Seeking a candidate with a proven track record of supervisory excellence in hospitality or resort operations, ranging from two to five years of experience.
Demonstrates exceptional leadership capabilities alongside clear and effective communication, coupled with a sharp aptitude for identifying and resolving complex challenges.
Proficient in utilizing property management systems and hospitality software solutions.
Required availability includes non-traditional hours, such as weekends and holidays.
Desired Attributes
Maintains uncompromising focus on customer needs while meticulously ensuring precision in all tasks.
Demonstrates strong aptitude for managing multiple tasks simultaneously within a high-pressure setting while maintaining efficiency and precision.
To effectively engage a wide array of guests, a strong grasp of cultural sensitivity and inclusivity is essential.
Demonstrates a proactive approach to identifying and resolving issues efficiently.
Qualified and enthusiastic applicants are encouraged to submit their CVs via email to recruitment@excelon.co.ke, clearly indicating the position title in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 - 5 years
