We are seeking a motivated professional to support a range of key operational duties, including coordinating schedules, managing correspondence, and assisting with project execution. The role requires the ability to handle multiple priorities efficiently while maintaining meticulous attention to detail in documentation and reporting. Strong organizational skills are essential, along with proficiency in standard office software and exceptional communication abilities. Additionally, the position involves collaborating with cross-functional teams to ensure seamless workflows and timely deliverables. Candidates must demonstrate reliability, adaptability, and a proactive approach to problem-solving in a fast-paced environment.
Do you possess extensive expertise in overseeing Atlassian solutions?
Do you possess the ability to evaluate user-reported issues, develop efficient solutions, and implement automation to streamline workflows?
Do you possess the capability to oversee the implementation of Jira Atlassian spaces, guaranteeing both comprehensive functional coverage and punctual delivery?
Do you excel in facilitating seamless communication and collaboration among stakeholders and departments while thriving as a dynamic team member?
Do you possess the ability to establish deployment strategies, distribute resources effectively, oversee project execution, and verify adherence to established benchmarks?
Capable of crafting comprehensive documentation and reports that enhance traceability and facilitate data-driven decision-making?
We oversee the entire lifecycle of applications, from initial concept through development and deployment to ongoing maintenance and eventual retirement. This role requires expertise in managing all stages of software development, including requirements gathering, design, coding, testing, release, and support. Candidates should possess strong project management skills, proficiency in relevant tools and methodologies, and the ability to collaborate effectively with cross-functional teams. Responsibilities include coordinating workflows, ensuring adherence to best practices, and optimizing application performance to meet business and user needs.
Oversee the lifecycle of the I2A platform—comprising a Jira-based MVP, Power BI dashboards, country-specific SharePoint portals, and low-code components—throughout its incubator phase, guaranteeing consistent availability, optimal performance, and high-quality standards.
Configure, customize, and optimize Jira projects, workflows, custom fields, permissions, and access segregation rules to align with three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and OCP/CBA prototype tenants.
Establish and oversee country-specific Jira environments tailored to the designated implementation countries, ensuring seamless migration of recommendations, visit reports, and Terms of Reference for the third and fourth quarters of 2026.
Responsible for the upkeep of Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, with a focus on maintaining precise data and ensuring consistent refresh reliability.
Assist in the development and validation of the streamlined MVP mock-up alternative, should analysis of deployment resistance confirm the need for this decision in Q4 2026.
We provide ongoing assistance and upkeep to ensure optimal performance and reliability of systems, infrastructure, or products. This role involves troubleshooting technical issues, applying updates, and performing routine maintenance tasks to prevent disruptions. Strong problem-solving abilities, technical expertise, and a proactive approach to maintenance are essential. Experience with relevant tools, systems, or platforms is required, along with the ability to document processes and communicate effectively with stakeholders. Collaboration with cross-functional teams may be necessary to address complex issues and implement improvements.
Offer expert Tier 1 and Tier 2 functional and technical assistance to a diverse range of stakeholders, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents. You will be responsible for evaluating reported incidents, diagnosing root causes, and implementing practical solutions to restore system functionality promptly.
Collaborate closely with designated DSI teams within OCG to facilitate Tier 3 support, execute change implementations, and ensure seamless integration with MSF’s broader systems.
Engage collaboratively with the Senior Project Manager to foster and maintain strong partnerships with Atlassian and other external service providers, with a focus on seamless coordination for configuration updates, license administration, and resolution of technical challenges.
Propose and execute enhancements to processes or configurations based on insights uncovered through problem-management analyses.
We are seeking a seasoned professional to oversee the entire lifecycle of product development and release management. This role requires extensive experience in coordinating cross-functional teams, ensuring timely project delivery, and maintaining rigorous quality standards. Responsibilities include defining product roadmaps, managing release schedules, and collaborating with engineering, marketing, and sales teams to align on strategic objectives. The ideal candidate will possess strong analytical skills, exceptional project management abilities, and a proven track record of successfully launching products in competitive markets. Familiarity with agile methodologies and industry best practices is essential.
Partner with the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and evaluations.
Assist in drafting requests for change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Oversee the development and execution of User Acceptance Testing (UAT) scenarios and environments, actively collaborating with key stakeholders—especially in high-volume sectors like Medical and Logistics.
Ensure the successful organization and execution of releases in alignment with established quality standards, including functional coverage, budgetary constraints, and timeframes.
Develop an automated report for role-based recommendations tailored to IMS onboarding, identifying optimal integrations within OD’s ecosystem, including platforms such as Workday, Dynamics, and SAP Success Factors.
We facilitate comprehensive training programs, develop detailed documentation, and promote knowledge sharing initiatives to ensure organizational efficiency and continuous learning.
Create comprehensive documentation, including FAQs, configuration guides, and customized support resources such as instructional videos and practical user guides, ensuring they remain current and accessible to users.
Provide specialized training sessions and weekly Q&A forums for users, covering comprehensive instruction for Insights-to-Action Country focal points, including Information Management Champions and IS Officers, in implementation countries.
Facilitate the preparation of IMS pre-departure briefings for staff scheduled for deployment to implementation countries.
Develop the competencies of country focal points to guarantee enduring commitment beyond the incubation period.
In this role, you will work closely with stakeholders across various organizational divisions to ensure seamless alignment and effective coordination. Your responsibilities will include collaborating with cross-functional teams to integrate multiple organizational directives, facilitating clear communication channels, and driving initiatives that support overarching strategic goals. Additionally, you will serve as a liaison to bridge gaps between departments, ensuring that all parties are informed, engaged, and working toward unified objectives.
Serve as the intermediary between the I2A Project Team and IT focal points across organizational divisions, facilitating the evaluation of standardized workflows in comparison to division-specific governance structures, configurations, and limitations.
Coordinate communication with all organizational departments affected by the platform lifecycle, such as mission teams, Cells, and HQ divisions.
Prepare feasibility assessments and decision documentation that will guide the evaluation of transitioning I2A to a large-scale or business-as-usual solution beginning in 2027.
Consistently and transparently engage with stakeholders by delivering timely updates, addressing concerns, and fostering alignment throughout all interactions.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience is required. Proficiency in at least one modern programming language (e.g., Python, Java, C++) is essential. Three or more years of relevant professional experience is preferred. Strong problem-solving and analytical skills are necessary. Excellent communication abilities, both written and verbal, are a must. Familiarity with software development methodologies (e.g., Agile, Scrum) is beneficial. Candidates should demonstrate a collaborative mindset and a commitment to continuous learning.
We seek a candidate with a minimum of a bachelor’s degree in a relevant field such as education, curriculum development, or instructional design. Strong analytical skills and proficiency in using data to inform instructional decisions are essential. Experience in designing and implementing educational programs, either in a classroom or corporate training setting, is highly desirable. Excellent communication and collaboration abilities are required to work effectively with diverse stakeholders, including students, faculty, and administrators. Familiarity with educational technology platforms and learning management systems is a plus. The ideal applicant will demonstrate a commitment to continuous professional growth and innovation in educational practices.
A tertiary qualification in computer science, information systems, engineering, or a closely aligned discipline is essential.
Desired:
Holding an ITIL 4 Foundation Certification demonstrates your expertise in IT service management best practices and principles, equipping you with the essential knowledge to enhance service delivery and operational efficiency within an organization.
Project management certification, including PMP, PMI, or Hermès credentials, is required for this role.
With proven expertise in a relevant field, you possess hands-on experience executing key responsibilities and demonstrating proficiency in essential functions. Your background includes successfully managing projects, leading teams, or delivering results within specified timelines, ensuring high standards of quality. Familiarity with industry best practices, tools, or methodologies further strengthens your ability to contribute meaningfully to organizational objectives. Additionally, your experience aligns with the role’s requirements, enabling you to address challenges efficiently and drive continuous improvement.
Essential:
Seeking candidates with a minimum of three to five years of hands-on experience in application management, configuration, deployment, and support roles.
Proven track record in implementing and optimizing Atlassian Jira at enterprise level, including workflow management, custom field configuration, permission scheme administration, and automation deployment.
Seeking a candidate with a strong background in development across web and mobile platforms, scripting languages such as Python and shell scripting, as well as expertise in data management, including SQL and reporting tools.
Desired:
Seasoned professionals with a track record of overseeing an application throughout its entire lifecycle—including configuration, deployment, end-user assistance, and iterative enhancements—are encouraged to apply.
Skilled in leveraging an extensive array of technologies, with demonstrated expertise spanning developer, technical lead, and test manager capacities.
Proficiency in Power BI, encompassing dashboard design and dataset management, along with expertise in Microsoft Power Platform—including Power Apps and Power Automate—or comparable low-code platforms, is required.
Proficiency in agile frameworks, design-thinking approaches, and User Acceptance Testing (UAT) methodologies is required.
Proficiency in cross-cultural settings represents an advantageous qualification.
Languages
Fluent proficiency in both written and spoken English is required.
Fluency in additional MSF working languages, such as French or Arabic, is considered an advantageous qualification.
We seek a candidate possessing strong competencies in strategic planning, project management, and cross-functional collaboration. The ideal individual will demonstrate expertise in data analysis, problem-solving, and stakeholder engagement, with a proven track record of delivering measurable results. Proficiency in industry-specific software, budget management, and regulatory compliance is essential. Additionally, the role requires exceptional communication skills, leadership abilities, and adaptability in dynamic environments.
Technical Competencies
Technical competencies encompass a range of specialized skills and knowledge essential for executing tasks efficiently. These competencies often include expertise in specific tools, software, methodologies, and industry standards relevant to the role. Proficiency in problem-solving, analytical thinking, and attention to detail are frequently required. Additionally, familiarity with data analysis, programming languages, or engineering principles may be necessary, depending on the position. Strong technical acumen, coupled with the ability to adapt to evolving technologies, ensures effective performance and innovation within the role.
A strong grasp of IT principles is essential, encompassing SaaS application architecture, identity and access management, integrations, and IT service management.
Seeking a candidate with demonstrated expertise in Atlassian Jira administration, encompassing system setup, configuration management, and foundational scripting capabilities—such as JQL queries, automation workflows, and REST API integrations.
Proficient in documenting and analyzing business processes, workflows, and access models with precision and clarity.
A strong grasp of data quality, data protection, and privacy principles is essential, particularly in relation to operational data, along with the ability to act on follow-up recommendations.
Proficiency in understanding the operational environment where MSF operates—including site visits, advisory actions, and recurring assessment cycles—is highly desirable.
Demonstrates strong behavioral and general competencies, including effective communication, problem-solving, adaptability, and teamwork. Shows initiative and leadership in driving projects forward, while maintaining a customer-focused mindset. Exhibits professionalism, integrity, and a commitment to continuous improvement. Must be able to work independently and collaboratively in a fast-paced environment. Prioritizes tasks efficiently and delivers high-quality results under tight deadlines. Strong interpersonal skills are essential for building relationships with colleagues, clients, and stakeholders.
Open-mindedness is a valued attribute in our workplace, as it fosters collaboration, innovation, and adaptability. We seek individuals who demonstrate receptiveness to diverse ideas, perspectives, and approaches, enabling the team to explore creative solutions and drive continuous improvement. Candidates should exhibit flexibility in their thinking and a willingness to challenge assumptions while remaining respectful of differing viewpoints. This mindset is essential for thriving in dynamic environments where change is constant, and growth is prioritized.
Demonstrates strong leadership capabilities to guide and inspire teams toward achieving organizational goals. Responsible for fostering a collaborative and high-performance work environment, ensuring alignment with company objectives. Requires excellent communication, decision-making, and problem-solving skills to effectively manage resources, mitigate challenges, and drive operational excellence. Must possess a proven track record of motivating individuals, resolving conflicts, and cultivating a culture of accountability and innovation.
We seek a highly motivated professional who thrives in team-oriented environments. The ideal candidate will work closely with cross-functional teams to achieve shared objectives and drive project success. Strong interpersonal skills and the ability to communicate effectively across departments are essential. Additionally, the role requires adaptability to evolving priorities and a commitment to fostering inclusive collaboration. Key responsibilities include coordinating efforts, resolving conflicts, and ensuring alignment with organizational goals. Proficiency in collaborative tools and platforms is preferred.
Rigorous
Skilled in thriving within multicultural settings, fostering diversity, equity, and inclusion through dedicated, gender-responsive, and discrimination-free conduct.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
