Job Purpose
The role involves designing and maintaining network and computer systems, providing technical support to business users, installing and configuring computer systems, and troubleshooting and resolving network technology faults.
Oversee and execute critical operational duties with precision, ensuring alignment with organizational objectives. Develop and implement strategic initiatives to enhance efficiency and productivity across departments. Collaborate with cross-functional teams to identify opportunities for improvement and drive sustainable growth. Maintain rigorous compliance with industry regulations and internal policies while fostering a culture of accountability and excellence. Analyze performance metrics to inform data-driven decision-making and optimize resource allocation. Provide mentorship and leadership to cultivate talent and reinforce a high-performance team environment. Serve as a liaison between senior management and employees to facilitate clear communication and strategic alignment.
Maintain continuous, uninterrupted network availability (24/7) for the Bank’s entire infrastructure by implementing industry best practices and fostering effective collaboration with technical, business, and third-party stakeholders.
Install and configure both software and hardware systems to ensure optimal functionality and compatibility with existing infrastructure.
Oversee the maintenance, troubleshooting, and proactive updates of hardware and software assets to mitigate the risk of downtime or zero-day vulnerabilities.
Diagnose and rectify system disruptions and operational outages with urgency and precision, ensuring swift restoration of functionality.
Upgrade existing systems by implementing the latest software releases and hardware models to ensure optimal performance and compatibility.
Ensure continuous internet connectivity while administering mail servers for email transmission and reception, alongside file servers for data storage and management.
Monitor system performance metrics and generate detailed reports to ensure operational efficiency and compliance with established standards.
Maintain system integrity by defending against breaches and viruses while contributing to proactive risk mitigation strategies, such as comprehensive backup plans, robust data protection measures, clearly defined user security policies, and effective identity management protocols.
Design and implement comprehensive backup and recovery strategies to ensure data integrity and system availability.
Oversee and manage the comprehensive asset inventory for the data center, ensuring accurate and up-to-date records of all hardware, software, and network components.
Administer network servers and technological infrastructure to ensure optimal performance and reliability.
Track system performance meticulously and ensure all components operate in strict accordance with established specifications.
Collaborate on the planning, configuration, installation, and validation phases of business continuity and disaster recovery systems for the bank’s infrastructure.
Engage in the onboarding and oversight of service level agreements with external service providers or vendors.
Deliver comprehensive technical services and assistance for WAN and LAN connectivity, as well as routers, firewalls, security protocols, internal systems, cloud solutions, and network infrastructure.
Provide expertise in Microsoft technologies, with a focus on Windows Server and SQL.
We are seeking expertise in virtualization technologies, specifically VMware and Microsoft solutions, to enhance our infrastructure capabilities.
Develop and maintain robust remote access solutions to ensure seamless connectivity and operational efficiency for users in various locations.
Perform remote oversight and administration of system alerts and notifications to ensure timely identification and resolution of potential issues.
Conduct comprehensive evaluations of network infrastructure and perform detailed security audits to identify vulnerabilities, ensure compliance with industry standards, and mitigate potential risks.
Plan, construct, and maintain robust network security measures, such as deploying firewalls, configuring IPsec VPNs, and implementing cryptographic solutions, while concurrently establishing and enforcing comprehensive IT security policies, procedures, and standards tailored to the bank’s operational framework.
Assess hardware, software, and peripheral equipment within LAN, WAN, and MAN infrastructures to determine procurement needs.
Proactively identify potential communication and networking issues, then develop and execute strategic solutions to minimize disruptions.
Conduct thorough assessments and continuous oversight of network infrastructure to verify and maintain optimal operational performance.
Implement and maintain robust security measures, including stringent access controls, regular system backups, and reliable firewalls, to safeguard organizational assets and data integrity.
Collaborate with external suppliers and support agencies to ensure continuous maintenance and support of both hardware and software systems.
Effectively manage the timely processing of invoices to maintain accurate financial records and support operational efficiency.
Each day, oversee system operations closely and promptly address any security or usability issues that arise.
Administer Proof point solutions, manage storage infrastructure, and oversee ongoing system monitoring to ensure optimal performance and security.
Monitor the performance of replication services between primary and disaster recovery sites, documenting any issues or discrepancies that arise. Regularly report these findings to ensure alignment with operational standards and to facilitate prompt resolution of any identified problems.
Ensure the proper maintenance of disaster recovery (DR) systems while overseeing the configuration and seamless operation of both primary data center (DC) and DR servers.
Assist in the implementation of system upgrades and execute necessary fixes or patches for the infrastructure unit.
Contribute to the successful delivery of system solutions and execution of projects, ensuring alignment with business, operational, and compliance objectives.
Conduct follow-up actions on audit findings, formulate remediation strategies, and oversee the effective implementation or mitigation of identified issues.
Ensure full adherence to all established policies and guidelines by implementing them in strict accordance with audit recommendations and applicable requirements.
Ensure adherence to all applicable bank and regulatory standards throughout the deployment of associated services.
Promptly notify the Head of IT Applications of any discrepancies observed.
Conduct and oversee regular Risk Control Self-Assessment activities for the unit to ensure ongoing compliance and effectiveness.
Key Relationships
We collaborate closely with senior leadership, cross-functional teams, and external stakeholders to drive strategic initiatives and ensure alignment with organizational goals. This role requires regular engagement with department heads to facilitate seamless communication, resolve escalated issues, and foster a culture of transparency and accountability. Additionally, the position involves liaising with clients, vendors, and partners to maintain strong business relationships, negotiate contracts, and uphold service-level agreements. Strong interpersonal skills and the ability to influence at all organizational levels are essential for success in this role.
This position oversees a team of direct reports, providing leadership and guidance to ensure operational excellence and team success. The role requires the ability to mentor, develop, and evaluate employees, fostering a collaborative and high-performing work environment. Key responsibilities include setting performance expectations, conducting regular feedback sessions, and addressing any performance or conduct issues proactively. The ideal candidate will have experience managing teams, strong communication skills, and a commitment to employee growth and development.
None
The ideal candidate for this role will engage directly with clients, addressing their inquiries and resolving issues promptly to ensure satisfaction. Responsibilities include managing customer accounts, processing orders, and providing detailed product information. Strong communication skills and a customer-focused mindset are essential, along with proficiency in CRM software and basic data entry. Prior experience in a customer service environment is preferred, though comprehensive training will be provided. The ability to multitask efficiently in a fast-paced setting is also required.
All departments within the bank play a crucial role in maintaining operational excellence, delivering customer-centric services, and ensuring compliance with regulatory standards. Each team is tasked with executing specialized functions while collaborating seamlessly with other divisions to uphold the institution’s reputation and financial stability. Employees are expected to adhere to established policies, meet performance targets, and contribute to the bank’s strategic objectives through diligent and proactive work. Professional development and adherence to ethical conduct are fundamental to sustaining a high-performing organizational culture.
A bachelor’s degree in a relevant field is required, along with a minimum of three years of professional experience in a similar role. Proficiency in specific software applications is essential, and strong analytical skills are necessary. Excellent communication abilities are also a must.
A degree in Computer Science or a field related to Information Technology is required.
Certifications Required: Applicants must possess relevant certifications, including but not limited to industry-standard credentials, professional licenses, or specialized training programs that demonstrate expertise and compliance with established standards. These certifications should align with the role’s requirements and may include recognized qualifications such as PMP, CPA, or OSHA, depending on the position. Only candidates holding valid and up-to-date certifications will be considered eligible for further evaluation.
Earned an Advanced Diploma in the field of Telecommunication or Electronics Engineering.
Proven expertise in Cisco Certified Network Professional certification, with comprehensive knowledge of advanced networking principles and technologies.
A minimum requirement includes a CCNA certification or comparable relevant experience.
Seeking a candidate with a proven track record in the relevant field, demonstrating both depth and breadth of expertise. The ideal applicant will possess a comprehensive skill set aligned with the position’s demands, including technical proficiencies, problem-solving abilities, and strong interpersonal competencies. Proficiency in key tools, methodologies, and industry standards is essential, along with the capacity to adapt to evolving challenges and contribute effectively within a collaborative environment. Prior hands-on experience in similar roles is highly desirable, ensuring the ability to deliver results with precision and efficiency.
A minimum of three years of demonstrated experience in a Network Administrator capacity or an equivalent position is required.
Proficiency in system security measures, data backup protocols, and recovery procedures is required.
Proficient in working across multiple operating systems and platforms.
Resourceful and highly skilled at addressing complex challenges, with a proven ability to develop innovative solutions under varying conditions. Demonstrates exceptional analytical thinking and adaptability to navigate obstacles efficiently.
Proficient verbal and written communication abilities are required.
Proficiency in CIS (Center for Internet Security) standards is required.
Proficient verbal and written communication skills in English are required.
Maintains unwavering integrity, demonstrates a consistently positive attitude, and approaches tasks with enthusiasm and a willingness to assist. Exhibits a strong commitment to professional growth, coupled with the competence to execute responsibilities effectively and the motivation to drive results.
Demonstrated expertise in system administration or an equivalent position is required.
Proficiency in intrusion detection systems as well as data backup and recovery methodologies is required.
Proficient in utilizing diverse operating systems and platforms with ease.
Exceptional writing proficiency is required, enabling the creation of clear, succinct, and well-structured reports.
A solid grasp of business principles, methodologies, and operational frameworks is essential to support informed and strategic decision-making.
Exhibits exceptional proficiency in communication and interpersonal interactions. Demonstrates the ability to convey ideas clearly, engage effectively with colleagues, and foster collaborative relationships across diverse teams.
Proven expertise in troubleshooting complex issues and managing changes effectively.
Demonstrates strong capabilities in managing issues and resolving problems effectively.
The necessary skills for this role include strong analytical abilities, excellent communication skills, and proficiency in project management. Candidates must demonstrate experience with data analysis and the capacity to work effectively in cross-functional teams. Additionally, the ideal applicant will possess a deep understanding of industry trends and the ability to adapt to changing business needs. Problem-solving acumen and a customer-centric mindset are also essential attributes for this position.
Technical competencies encompass a comprehensive understanding of programming languages, software development methodologies, and system architecture principles. Proficiency in languages such as Python, Java, or C++ is essential, alongside expertise in frameworks like React or Django. Familiarity with cloud platforms, including AWS, Azure, or Google Cloud, is required, as is experience with containerization technologies such as Docker and Kubernetes. Knowledge of DevOps practices, including CI/CD pipelines and infrastructure as code, is also necessary. Additionally, strong problem-solving abilities and meticulous attention to detail are critical for troubleshooting and optimizing technical solutions.
Professional experience with network appliances from industry leaders including Fortinet, Huawei, and Cisco.
Proficient in Microsoft Windows Server, Unix/Linux, and AIX Operating Systems, with extensive practical experience and deep technical expertise in each environment.
A solid grasp of IT business requirements is essential.
Keen to continuously monitor and adapt to technological advancements and emerging trends.
Demonstrates a steadfast dedication to ongoing professional growth through Continuing Professional Development (CPD) initiatives.
Proficient interpersonal skills are required, emphasizing active listening, clear communication, and the ability to collaborate effectively across diverse teams. Candidates must demonstrate emotional intelligence, adaptability in dynamic environments, and a keen aptitude for resolving conflicts constructively. The role demands sensitivity to cultural differences and the capacity to foster inclusive interactions while maintaining professionalism under pressure. Strong networking capabilities and relationship-building expertise are essential to engage stakeholders and promote cohesive teamwork.
Goal-oriented professional skilled at recognizing and capitalizing on strategic business opportunities.
Develops and nurtures professional connections while fostering enduring partnerships.
Proven ability to lead and inspire teams toward successful outcomes through effective influence and management strategies.
Driven by a strong commitment to excellence, you consistently deliver results even in challenging conditions.
Able to establish positive rapport in a variety of social environments and team dynamics.
Maintains unwavering professionalism, integrity, and respect in all interactions and professional engagements.
Demonstrated capacity to guide teams, drive organizational objectives, and inspire high performance through effective leadership and strategic direction. Proven ability to mentor, delegate responsibilities, and foster a collaborative work environment while maintaining accountability and achieving measurable results. Strong interpersonal and communication skills essential for influencing stakeholders, resolving conflicts, and aligning cross-functional efforts toward shared goals. Experience in decision-making, problem-solving, and adapting leadership styles to meet evolving challenges and team dynamics is required.
Able to effectively shape and drive key decisions across multiple organizational levels.
Demonstrates strong communication skills with clarity and professionalism.
Qualifications
BA/BSc/HND
Experience Required
3 years
