We extend a warm welcome to customers and provide assistance in a courteous and efficient manner, ensuring their needs are met with attentiveness and care.
Based on individual customer requirements, recommend the most appropriate smartphones, accessories, and gadgets to meet their needs effectively.
The role involves clearly outlining product features, detailing specifications, summarizing warranty coverage, and highlighting promotional offers to prospective and existing customers.
Drive sales of ancillary items, including protective plans and accessory bundles, in addition to complementary products, to enhance customer satisfaction and increase revenue per transaction.
Strive to consistently meet predetermined sales quotas established for daily, weekly, and monthly intervals.
Monitor and address customer inquiries and prospective leads promptly to ensure timely resolution and engagement.
Professionally address customer complaints and escalate issues to appropriate channels when required.
Ensure the shop is consistently clean and orderly at all times.
Ensure products are correctly arranged on shelves and accurately marked with the appropriate pricing information.
Your responsibilities include tracking inventory levels and promptly escalating any items that fall below established minimum thresholds to ensure uninterrupted supply chain operations.
Support inventory management initiatives by participating in stock counts, maintaining accurate records, and ensuring proper stock levels are maintained.
Ensure that all demonstration devices are operating correctly and efficiently at all times.
Facilitate the execution of opening and closing protocols to ensure smooth daily operations.
Respond promptly and professionally to all customer inquiries received through multiple communication channels, ensuring accurate and helpful information is provided to address their concerns or requests efficiently and courteously.
We are seeking a highly motivated and skilled professional to join our team as a WhatsApp specialist. The ideal candidate will possess a strong understanding of WhatsApp Business API, messaging platforms, and customer engagement strategies. Responsibilities include managing customer interactions, ensuring seamless communication, and leveraging WhatsApp to enhance user experience. The role requires proficiency in handling technical aspects, troubleshooting issues, and optimizing platform performance. Additionally, the candidate should demonstrate excellent communication skills, problem-solving abilities, and a customer-centric approach to drive engagement and satisfaction.
We seek a dynamic professional to oversee and optimize Instagram as a key component of our social media strategy. The ideal candidate will possess a proven track record in growing and engaging audiences through visually compelling content, strategic planning, and data-driven insights. Responsibilities include curating high-quality posts, managing content calendars, fostering community interaction, analyzing performance metrics, and collaborating with cross-functional teams to align with broader marketing objectives. Proficiency in Instagram’s tools, trends, and advertising platforms is essential, along with strong creative and analytical skills. A minimum of two years of experience in social media management, preferably within a fast-paced environment, is required.
Facebook is seeking a Software Engineer to join our team and develop innovative features for our platform, ensuring robust performance and scalability. You will collaborate with cross-functional teams, including designers, product managers, and other engineers, to bring new products to life. Responsibilities include designing scalable solutions, writing clean, efficient code, and optimizing system performance. Additionally, you will participate in code reviews, troubleshoot complex issues, and contribute to the overall architecture of our systems. Qualifications include a Bachelor’s degree in Computer Science or a related field, 5+ years of software development experience, proficiency in programming languages like C++, Java, or Python, and familiarity with distributed systems and databases. Strong problem-solving skills and a passion for technology are essential.
Conducts outbound and inbound telephone and text communications to engage with clients, address inquiries, and provide solutions to enhance customer satisfaction.
Provide support for the management of online order processing as well as customer follow-up communications.
Produce concise product videos or content as needed to fulfill project requirements.
We actively solicit customer feedback and encourage referrals to expand our client base and enhance brand reputation.
Accurately generate and distribute invoices, along with issuing corresponding receipts, to maintain precise financial records.
Adhere to established company policies and operational procedures at all times to ensure compliance and maintain operational standards.
Qualified applicants are encouraged to submit their CVs via email to Jobs@techzone.co.ke, with the job title clearly indicated in the subject line.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
