Job Summary
Provide operational support throughout the underwriting process by serving as the primary liaison between the underwriting team and customers to ensure seamless, end-to-end service delivery. Maintain a high level of expertise with key stakeholders to achieve work objectives and guarantee adherence to all established governance and control standards throughout the process.
Job Description
Renewal notices containing the pertinent terms must be dispatched no later than 60 days prior to the renewal date.
Policy document issuance within stipulated TAT.
Provide the claims department with all necessary documents and details without delay to facilitate their processing.
Responsible for reviewing, endorsing, and overseeing the development of high-value quotes and proposals. Ensures accuracy, compliance, and alignment with organizational policies and strategic objectives while maintaining thorough documentation and approval processes.
Ensure retention of existing accounts
Support credit control operations by providing administrative assistance and ensuring efficient processing of financial transactions.
Responsible for managing the retention portfolio in alignment with organizational strategy.
By evaluating potential threats and performing thorough evaluations, we mitigate losses through strategic risk management and the implementation of tailored policy recommendations.
Evaluating potential risks within the portfolio that arise from client business operations, underwriting assessments, or indications of fraudulent activity.
Collaborating closely with internal teams to develop and execute marketing strategies, with the goal of achieving market penetration and driving business growth.
Evaluating new or renewal business by meticulously analyzing all relevant information to determine whether to approve, accept, or decline the application.
Proactively manage and resolve escalated customer issues to ensure satisfaction and maintain service quality standards.
Driving growth through collaborative engagements with various distribution channels, insurance brokers, agents, banc assurance with enhanced service accessibility & client reach.
Engaging in discussions with clients, insurance representatives, and brokers to finalize terms regarding coverage options, pricing structures, and service provisions.
Analyzing renewal rates for both groups and individuals using customers’ background, industry, and demographic data.
Offering comprehensive support to facilitate the review, classification, and evaluation of applications with a high degree of accuracy and efficiency.
Providing courteous and responsive assistance to customers, effectively managing complex or difficult scenarios with professionalism and confidence.
Education and Experience Required: A bachelor’s degree in a relevant field or equivalent professional experience is essential for this role. Candidates must possess at least 3 years of hands-on experience in a related industry, with a proven track record of successful project delivery. Prior supervisory or management experience is highly desirable, as the position involves leading a team and overseeing key initiatives. Additionally, familiarity with industry-specific software tools and compliance regulations is mandatory.
A bachelor’s degree in insurance, finance, business administration, or a related discipline is required for this role.
The Insurance Professional Qualification Program represents a significant advancement in professional development within the insurance sector, offering structured pathways to enhance expertise and credibility. This initiative delivers comprehensive training modules designed to equip professionals with advanced knowledge and practical skills essential for navigating complex industry challenges. Candidates are expected to meet stringent eligibility criteria, including relevant educational qualifications, industry experience, and demonstrated commitment to professional growth. Successful participants will engage in rigorous coursework, assessments, and ongoing education to achieve certification and stay abreast of evolving industry standards. The program aims to foster a community of highly skilled professionals capable of driving innovation and excellence in insurance practices.
We seek candidates with a minimum of three years of hands-on experience in the field of underwriting.
Seeking a candidate with a minimum of a bachelor’s degree in education or a related field, this role requires a strong foundation in educational theory and practical classroom techniques. Ideal applicants should possess relevant certifications, such as state teaching credentials or specialized training in curriculum development. Experience in lesson planning, student assessment, and differentiated instruction is essential to excel in this position. Responsibilities include designing engaging learning experiences, fostering an inclusive classroom environment, and collaborating with colleagues to enhance educational outcomes. Strong communication and organizational skills are necessary to effectively engage with students, parents, and administrators.
A National Certificate or equivalent qualification at NQF Level 4 in the field of Business, Commerce and Management Studies is required.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 years
