The objective of this position is to oversee and execute key responsibilities aligned with the company’s strategic goals, ensuring operational excellence and driving team performance. Essential qualifications include relevant experience in the field, demonstrated expertise in project management, and proficiency in industry-specific tools and technologies. Key duties involve leading cross-functional teams, developing and implementing strategic initiatives, and maintaining high standards of quality and efficiency. The role requires strong analytical and problem-solving skills, exceptional communication abilities, and a commitment to fostering a collaborative and innovative work environment.
The WTS Technician will deliver technical support while upholding quality standards across all Jib franchises, oversee quality audit initiatives, and pinpoint opportunities for ongoing improvement in quality control processes, procedures, and standards. This role demands active engagement, perseverance, and flexibility to efficiently address the evolving challenges and operational needs encountered daily.
The role encompasses a range of key responsibilities and duties. This position requires executing tasks essential to the department’s objectives, ensuring alignment with organizational goals. Candidates must demonstrate proficiency in core competencies pertinent to the role, including but not limited to technical skills, problem-solving capabilities, and effective communication. Additionally, the individual will be responsible for maintaining compliance with established protocols, fostering collaboration across teams, and contributing to continuous improvement initiatives. The ideal candidate will possess the necessary qualifications and experience to fulfill these requirements successfully.
Address technical service requests from franchises promptly and thoroughly, ensuring comprehensive solutions are delivered without delay.
Execute installations, conduct routine maintenance, and resolve technical issues for water treatment systems, as well as upgrade the infrastructure of the facilities in which they are housed.
Establish and oversee operational and quality control procedures while ensuring local operators undergo the necessary training to meet established standards.
Oversee compliance with Jib’s quality standards and applicable regulatory requirements by conducting routine franchise visits and performing comprehensive quality audits.
Provide assistance to Jibuti lab personnel in gathering samples and conducting root cause analysis to identify underlying issues, followed by implementing corrective actions as necessary.
Maintain precise records of quality audit programs executed at franchise locations to ensure accurate documentation.
Conduct routine evaluations and assessments of quality conditions across franchises while simultaneously overseeing the execution of the Jib Quality Breach Policy.
Conduct comprehensive root cause analyses for any non-conformities observed and implement both preventive and corrective measures to ensure franchises consistently uphold the most stringent quality standards.
Maintain precise records of Jib’s quality control processes, procedures, and standards, while actively proposing enhancements or new developments where applicable.
To achieve monthly objectives, consistently meet established targets while utilizing mutually agreed-upon key performance indicators (KPIs) to monitor and evaluate progress effectively.
Develop, implement, and oversee a comprehensive preventive maintenance program tailored to all franchises across Kenya, ensuring adherence to established schedules and protocols. Additionally, actively monitor and verify the consistent execution of the maintenance initiatives to uphold operational efficiency and minimize potential disruptions.
This role operates with significant independence and is accountable to the Production & Quality Coordinator.
Supporting Franchisees in the management and oversight of their operational teams is a key responsibility of this role.
There are no direct reports for this position.
Seeking candidates with a minimum of [X] years of relevant professional experience in [specific field/industry]. Proficiency in [specific skills or tools, e.g., software, methodologies] is essential, along with a proven track record in [specific responsibilities or achievements]. Strong analytical, problem-solving, and communication skills are required to excel in this role. Familiarity with [industry standards, regulations, or frameworks] is highly desirable. A bachelor’s degree in [relevant field] or equivalent work experience is mandatory.
Minimum qualifications include a minimum of three years of verifiable experience in a related field, along with a bachelor’s degree in a relevant discipline. Candidates must demonstrate proficiency in industry-standard software and tools, as well as a solid understanding of best practices in the field. Strong problem-solving skills and the ability to work both independently and collaboratively are essential. Effective communication skills, both written and verbal, are required to interact with stakeholders at all levels. Additionally, the ideal candidate will possess a track record of delivering results under tight deadlines while maintaining high standards of quality.
Requires a minimum of three years of experience in a professional setting.
Professional candidates should possess relevant experience in water engineering, water production, or a closely associated discipline.
Proficiency in implementing and overseeing quality assurance protocols is required.
With a minimum of one to three years of hands-on experience in overseeing and guiding small teams, candidates should demonstrate proven leadership capabilities.
The ideal candidate will bring a minimum of three years of relevant experience in a comparable role, with a proven track record of success in [specific industry/function, if applicable]. Proficiency in [specific software, tools, or methodologies] is essential, along with strong analytical and problem-solving skills. Excellent written and verbal communication abilities are required to collaborate effectively across teams and stakeholders. Prior experience in [specific task or responsibility] is highly desirable, as is familiarity with [industry regulations, standards, or frameworks, if applicable]. The ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail is a must.
A minimum of four years of professional experience is required.
Proficiency in water engineering, water production, or a closely associated discipline is required.
Skilled in implementing and overseeing quality assurance protocols, ensuring adherence to established standards and best practices throughout testing phases.
Candidates must possess demonstrated experience working with regulatory authorities, including the Kenya Bureau of Standards (KEYS), the National Environment Management Authority (FEMA), and the Water Services Regulatory Board (WASTE).
Required competencies encompass strong analytical and problem-solving abilities, proficient communication skills for both written and verbal interactions, and a solid foundation in relevant technical tools or methodologies. Candidates should demonstrate exceptional organizational talents, meticulous attention to detail, and the capacity to manage multiple priorities efficiently. Prior experience in a similar role is essential, along with a proven track record of delivering results within designated timelines. Familiarity with industry-specific regulations or standards is also a prerequisite, and the ability to adapt to evolving business needs is highly valued.
Demonstrates meticulous attention to detail while maintaining a discerning perspective to identify quality deficiencies and opportunities for process enhancements.
Proficient in utilizing Microsoft Word, Excel, and PowerPoint with a high degree of familiarity.
Assertively wields authority to convey messages with clarity and impact, ensuring directives are understood and executed with precision.
A proactive individual who demonstrates strong critical thinking skills and adept problem-solving abilities in dynamic situations.
Seeking an innovative, solution-driven individual who maintains a proactive and optimistic approach while demonstrating a keen eye for ongoing enhancement.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
