Job Purpose: This position is created to facilitate the efficient execution of key business functions and strategic initiatives. The successful candidate will be entrusted with the responsibility of ensuring operational excellence and contributing to the achievement of organizational objectives. Their role will encompass a range of duties aimed at enhancing productivity, fostering innovation, and driving sustainable growth. Additionally, the incumbent will collaborate closely with cross-functional teams to align efforts with company-wide goals and priorities.
This position is designed to advance SHOCK’s health objectives by rigorously executing clinical service policies at the designated facility. Key responsibilities include delivering exceptional healthcare to patients, overseeing clinical operations, following established treatment guidelines, and facilitating patient referrals. Additionally, the role requires meticulous maintenance of medical documentation, strict adherence to patient confidentiality, proactive health education initiatives, and seamless collaboration with cross-functional teams to provide holistic, high-standard healthcare aligned with SHOCK’s mission.
Oversee and execute key responsibilities while managing various job dimensions, ensuring alignment with organizational objectives. Lead critical projects and initiatives, driving efficiency and productivity across relevant departments. Collaborate closely with stakeholders to gather requirements, address challenges, and implement solutions that enhance operational performance. Maintain accountability for deliverables, adhering to established timelines and quality standards. Foster a culture of continuous improvement through proactive problem-solving and strategic decision-making. Uphold compliance with policies, procedures, and regulatory guidelines to mitigate risks and ensure organizational integrity. Serve as a trusted advisor to leadership, providing data-driven insights and recommendations to support informed decision-making.
Oversee and execute a diverse range of duties, ensuring alignment with organizational goals and operational standards. Manage critical tasks with precision, including planning, coordination, and execution of projects to meet established deadlines and performance benchmarks. Collaborate cross-functionally with teams to enhance productivity, streamline processes, and drive continuous improvement. Maintain rigorous adherence to compliance protocols, regulatory requirements, and quality assurance measures. Serve as a key liaison to stakeholders, facilitating clear communication and fostering productive relationships. Monitor progress through data analysis, performance metrics, and regular evaluations to identify opportunities for enhancement. Provide leadership and mentorship to team members, supporting their professional growth and development. Ensure seamless integration of best practices across departments while upholding accountability and fostering a culture of innovation and excellence.
Clinical Care and Patient Management involves overseeing patient treatment plans, ensuring adherence to medical protocols, and coordinating with healthcare professionals to deliver optimal care. Responsibilities include assessing patient conditions, developing individualized care strategies, and monitoring progress to achieve desired health outcomes. Additionally, the role requires effective communication with patients and families to provide education and support throughout treatment. Strong clinical expertise, attention to detail, and the ability to work under pressure in a fast-paced environment are essential. Collaboration with multidisciplinary teams and compliance with regulatory standards are also critical components of this position.
Provide comprehensive healthcare services to patients by obtaining detailed medical histories, performing thorough examinations, conducting necessary investigations, and prescribing appropriate treatments. Additionally, follow up with patients to monitor progress and deliver health education talks to promote wellness and preventive care.
Provide clinical care to patients at healthcare facilities while overseeing the management of opportunistic infections.
Implement SHOCK’s established health treatment standards and patient management protocols with precision and care.
Review and promptly refer clients requiring additional management to appropriate services or specialists.
Educate patients, clients, and staff regarding health-related matters, offering guidance and support where necessary.
Handle incoming inquiries pertaining to patient information, laboratory requests, radiographic images, prescription requests, and other related matters.
Coordinate scheduling for specialist referrals, imaging studies, laboratory tests, and other diagnostic procedures while ensuring patients receive clear instructions and relevant information regarding their appointments.
Maintains strict adherence to patient records and confidentiality protocols, ensuring all sensitive information is securely managed and protected in compliance with applicable laws and organizational standards.
Maintain and update patient records, charts, and other relevant documentation in accordance with established protocols and standards.
Gather and organize clinical data to produce comprehensive reports.
Gather and organize data pertinent to clinical services research initiatives.
Preserving patient confidentiality is essential, requiring strict adherence to privacy protocols and regulatory standards. This responsibility entails safeguarding all personal and medical information, ensuring it is shared only with authorized personnel. Compliance with laws such as HIPAA is mandatory to protect sensitive data from unauthorized access or disclosure.
Overseeing additional duties encompasses a range of critical tasks integral to the role’s success. These responsibilities may include collaboration with cross-functional teams to streamline processes, ensuring adherence to company policies and industry regulations, and contributing to strategic initiatives that drive operational efficiency. Additional duties might also involve maintaining accurate records, preparing detailed reports, and participating in professional development opportunities to enhance expertise and performance.
Deliver ongoing medical education and health training as necessary to maintain competency and meet evolving healthcare standards.
Collaborate effectively with colleagues and staff across various levels to uphold and deliver high-quality services.
Ensure the proper care and management of all assigned equipment, promptly notifying the line manager of any necessary updates or issues as required.
We are seeking candidates who possess a robust foundation in relevant industry expertise, coupled with a proven track record of hands-on experience. The ideal applicant will demonstrate strong analytical abilities, exceptional problem-solving skills, and the capacity to adapt to dynamic work environments. Proficiency in key technical tools and methodologies is essential, alongside excellent communication and collaboration talents to effectively engage with cross-functional teams. Furthermore, a commitment to continuous learning and professional growth is highly valued, ensuring alignment with evolving organizational objectives.
Applicants must hold a relevant academic qualification, such as a Bachelor’s degree in a related field, with a minimum of two years of postgraduate experience. A Master’s degree or higher is strongly preferred, particularly in disciplines like Education, Psychology, or Social Sciences. Proficiency in research methodologies and data analysis is essential, along with demonstrated expertise in curriculum development or assessment strategies.
A Bachelor’s degree in Clinical Medicine and Community Health or a Diploma in Clinical Medicine and Surgery is required.
Experienced professionals with a proven track record in their field are encouraged to apply. Candidates should possess relevant certifications or advanced degrees, along with at least five years of hands-on experience in a comparable role. Strong analytical, problem-solving, and communication skills are essential to excel in this position. Familiarity with industry-specific software and tools is required, and the ability to work collaboratively in a team environment is highly valued. A commitment to continuous learning and professional development is also expected.
Requires a minimum of three to five years of direct clinical practice within a hospital or healthcare environment, including substantial hands-on patient care experience.
Registered Clinical Officer with a preference for candidates trained at Kenya Medical Training College (KMTC).
Registration as a licensed practitioner with the Clinical Officers Council is an essential requirement for this position.
Experienced professionals should possess a fundamental understanding of HIV, including relevant training and hands-on experience in the field.
The position necessitates additional qualifications specific to the role, including specialized skills and experience tailored to its unique demands. Candidates must demonstrate expertise or competencies that align with the distinctive requirements of the position, ensuring they can effectively contribute to the organization’s objectives.
Proficiency in community-based healthcare settings or serving in underserved populations is strongly preferred.
Proficiency in general medicine, primary healthcare delivery, and the treatment of prevalent diseases is required.
Proficient in the management of opportunistic infections and conditions frequently observed in resource-constrained environments.
Proven ability to manage patient referrals and facilitate access to specialized healthcare services efficiently.
Skilled in operating medical and clinical instruments essential for accurate diagnosis and effective treatment.
Proficient in obtaining comprehensive patient medical histories and conducting detailed physical examinations, followed by the ability to order necessary diagnostic tests, accurately diagnose conditions, and prescribe appropriate treatments. Additionally, skilled in performing diligent patient follow-up to ensure continuity of care and treatment efficacy.
Conduct outpatient surgical interventions, ensuring all minor procedures are executed with precision and adherence to established medical protocols.
Functional Skills encompass a diverse range of competencies essential for performing job duties effectively. Proficiency in these skills enables individuals to execute tasks with precision, adaptability, and efficiency across various operational contexts. Mastery of functional abilities often includes technical expertise, problem-solving capabilities, and the capacity to collaborate seamlessly within team environments. These skills may also involve analytical thinking, attention to detail, and the ability to interpret complex information accurately. Strong functional skills contribute significantly to productivity, innovation, and overall organizational success.
Demonstrates advanced proficiency in specialized clinical knowledge and evidence-based practice, ensuring high-quality patient care and treatment outcomes. Applies comprehensive understanding of medical protocols, diagnostic techniques, and therapeutic interventions to address complex health conditions. Maintains current awareness of emerging trends, research developments, and best practices in the field to enhance clinical decision-making and optimize care delivery.
We are seeking a dedicated Patient Management professional to oversee and coordinate patient care plans, ensuring seamless communication between healthcare providers, patients, and their families. The ideal candidate will possess strong organizational skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities include maintaining accurate patient records, scheduling appointments, coordinating follow-ups, and addressing any concerns or inquiries promptly. A background in healthcare administration or a related field, along with proficiency in electronic health record (EHR) systems, is required. Excellent interpersonal and communication skills are essential to foster trust and collaboration among all stakeholders.
Duties involve facilitating seamless referrals and coordinating essential processes to ensure efficient operations. Responsibilities include managing communication channels, streamlining workflows, and collaborating with internal teams to support timely and accurate referrals. Candidates must demonstrate strong organizational skills, attention to detail, and the ability to prioritize tasks effectively in a dynamic environment.
The position involves overseeing the organization, maintenance, and security of patient health information in compliance with regulatory standards. Responsibilities include accurately updating and retrieving medical records, ensuring data integrity and confidentiality, and facilitating efficient access for authorized personnel. The role requires meticulous attention to detail, proficiency in electronic health record (EHR) systems, and adherence to privacy laws such as HIPAA. Additionally, the individual will collaborate with healthcare providers to resolve discrepancies and support audit processes. Strong communication and organizational skills are essential for managing sensitive information and maintaining compliance.
Experienced professionals are sought to oversee the coordination, maintenance, and compliance of medical equipment within healthcare facilities. This role requires a strong understanding of regulatory standards, meticulous attention to detail, and the ability to manage inventory across multiple departments. Key responsibilities include ensuring equipment functionality through scheduled inspections, coordinating repairs with vendors, and maintaining accurate documentation for audits and regulatory reviews. The ideal candidate will possess a background in biomedical engineering, healthcare administration, or a related field, along with proficiency in equipment tracking systems and strong communication skills to liaise between clinical staff and service providers.
Behavioral Competencies and Personal Attributes:
Demonstrates exceptional adaptability in dynamic environments, maintaining composure under pressure while effectively managing competing priorities. Exhibits strong interpersonal skills, fostering collaborative relationships with colleagues at all levels to drive team cohesion and productivity. Demonstrates a proactive approach to problem-solving, identifying opportunities for innovation and continuous improvement. Shows unwavering integrity and ethical conduct in all professional interactions, aligning actions with organizational values. Possesses a keen aptitude for communication, articulating ideas clearly and persuasively to influence stakeholders and achieve consensus. Thrives in fast-paced settings, displaying resilience and a results-oriented mindset to meet evolving challenges.
Meticulous attention to detail is essential to ensure accuracy and precision in all tasks. This requirement underscores the importance of carefully reviewing information, identifying discrepancies, and maintaining high standards in deliverables. By upholding rigorous standards, individuals can mitigate errors, enhance efficiency, and contribute to the overall success of projects and operations.
We prioritize empathy and a patient-centered methodology in our approach. This requires a compassionate outlook and a dedication to understanding and addressing each individual’s unique needs and concerns. Our team consistently demonstrates patience, attentiveness, and a deep commitment to fostering trust and comfort in every interaction.
Maintaining high standards of ethical conduct and integrity is essential. Upholding honesty, transparency, and accountability in all professional interactions and decision-making processes is required. Demonstrating unwavering commitment to ethical principles, including compliance with laws, regulations, and organizational policies, is crucial. Fostering a culture of integrity within the team and organization is also expected.
Analytical reasoning and sound judgment are essential to this role, requiring the capacity to assess complex situations and determine optimal solutions efficiently. Individuals must evaluate diverse data sets, weigh potential outcomes, and implement decisive actions to address challenges or opportunities. Strong problem-solving skills are crucial for navigating ambiguity, while the ability to make informed decisions under pressure ensures sustained progress and minimizes risks.
Demonstrates a high capacity for adjusting to evolving circumstances and shifting priorities while maintaining productivity and performance standards. Exhibits openness to embracing change, whether in processes, roles, or work environments, and quickly assimilates new information or methodologies to meet evolving demands. Thrives in dynamic settings where agility and responsiveness are essential to achieving objectives and overcoming challenges.
To apply, please follow the specified application method.
We embrace diversity and are committed to equal opportunity employment. All interested candidates are required to submit their applications, accompanied by a comprehensive cover letter and CV, to recruitment@shofco.org, ensuring the subject line is marked as “Clinical Officer-Mathieu.” Only those who are shortlisted will be notified. Applications must be received by June 20, 2026.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
3 - 5 years
