We are seeking a highly motivated and skilled professional to join our dynamic team in the specified role. The ideal candidate will possess a strong educational background and relevant experience, demonstrating expertise in key areas pertinent to the position. Key responsibilities include managing projects, collaborating with cross-functional teams, and ensuring adherence to organizational objectives. Proficiency in industry-standard tools and technologies is essential, as is the ability to analyze data, troubleshoot issues, and communicate effectively with stakeholders. The role requires adaptability, problem-solving skills, and a commitment to delivering high-quality results in a fast-paced environment.
We are seeking a full-time, on-site Telesales Representative to join our team in Nairobi. In this role, you will proactively connect with prospective clients to promote and sell the bank’s range of financial solutions. Your core duties will include building customer relationships, addressing inquiries, delivering outstanding service, and consistently meeting sales objectives. You will also be tasked with documenting call details, addressing customer issues, and working closely with the sales team to enhance overall performance.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, complemented by a minimum of three years of relevant professional experience. Proficiency in Python, Java, or C++ is essential, along with strong problem-solving abilities and analytical thinking. The ideal applicant will demonstrate excellent communication skills, both written and verbal, and the capacity to thrive in a collaborative team environment. Additionally, familiarity with software development methodologies such as Agile or Scrum is highly desirable.
Exceptional interpersonal and customer service abilities are essential to cultivate meaningful interactions with clients.
Skilled in delivering exceptional customer support and driving sales initiatives to effectively manage inquiries and meet revenue targets.
Proficient in delivering training to empower team members and elevate service quality.
Goal-oriented professionals possessing robust problem-solving skills are sought. These individuals possess a strong capacity for analytical thinking and demonstrate a proactive approach to overcoming challenges.
Proficiency in telesales or banking represents an advantageous qualification for this position.
A bachelor’s degree or diploma in Business, Marketing, or a closely related discipline is strongly preferred.
Qualifications
BA/BSc/HND , Diploma
