Oversee and execute a range of critical duties, including but not limited to strategic planning, team leadership, and operational oversight. Lead cross-functional initiatives to drive efficiency, innovation, and sustainable growth while ensuring alignment with organizational objectives. Collaborate with stakeholders at all levels to analyze performance metrics, identify opportunities for improvement, and implement data-driven solutions. Manage project timelines, allocate resources effectively, and mitigate risks to achieve measurable outcomes. Foster a culture of accountability, transparency, and continuous development within the team.
We are seeking a highly motivated Business Development professional to spearhead our acquisition initiatives. In this role, you will identify and pursue new growth opportunities, cultivate strategic partnerships, and evaluate potential targets for acquisition. Your responsibilities will include conducting thorough due diligence, analyzing market trends, and presenting compelling investment proposals to senior leadership. The ideal candidate will possess strong analytical skills, exceptional negotiation abilities, and a proven track record in deal sourcing and execution. A minimum of five years of relevant experience in business development, mergers and acquisitions, or a closely related field is required, along with a bachelor’s degree in business, finance, or a related discipline.
To drive expansion of the Branch SME portfolio—encompassing Non-Financial Institution (NFL) clients, deposits, and assets—by acquiring new-to-bank customers through strategic engagement by Business Sales Officers and targeted lead generation initiatives.
Proactively cultivates relationships with key business partners across the bank to ensure comprehensive financial solutions for entrepreneurs and borrowing entities, thereby driving referrals.
To drive customer acquisition to digital channels, the ideal candidate will develop and implement strategic initiatives that effectively engage and onboard users. This role requires a deep understanding of digital marketing, customer behavior analysis, and conversion optimization to maximize reach and efficiency. Responsibilities include designing targeted campaigns, leveraging data-driven insights to refine strategies, and collaborating with cross-functional teams to enhance user experience and retention. The successful applicant must possess strong analytical skills, proficiency in digital tools, and a proven ability to meet acquisition targets while maintaining cost-effectiveness.
To cultivate and further develop relationships with our current SME banking clients while simultaneously identifying and securing new partnerships from our existing portfolio, ensuring sustained business growth and continuity.
Demonstrates a strong focus on enhancing portfolio profitability through strategic cross-sell and retention initiatives.
Develop and expand the portfolio of small and medium-sized enterprise (SME) customers by enhancing engagement with current clients, thereby increasing product adoption per customer, non-funded income, deposits, and overall asset value.
Develop and implement a comprehensive retention strategy for the portfolio’s deposits and loans within the segment, collaborating closely with Branch Managers to execute the plan effectively.
Monitor the account planning process for all clients to provide strategic financial guidance tailored to their specific needs and objectives.
Ensure timely communication with customers regarding the maturity of their fixed deposits to prompt necessary actions and promote continued engagement with the institution.
Provide timely and appropriate responses to client inquiries to ensure resolution of their concerns.
Collaborate with product specialists to develop and implement effective customer solutions.
To maintain robust customer relationships, schedule and conduct a minimum of one in-person visit per quarter, along with one phone call and one email per month, tailored to the specific needs of each customer segment.
Support the expansion of the assigned portfolio by leveraging preferred channels, including SME Business Hubs and digital platforms like B2B platforms.
Compiles and files all necessary reports, which may include management summaries detailing loan performance for individuals and teams.
Ensure every customer successfully transitions to our digital platforms, including Gab ESA and Internet banking.
Ensure that each product within the portfolio consistently achieves a Product Per Customer (PPC) score of 5.
Grasp the fundamental nature of diverse businesses, including their developmental stages and the range of product solutions available to customers.
Assess credit proposals and oversee the credit application process to ensure completion within the Bank’s established turnaround times.
Dedicated to fostering exceptional customer experiences, this role involves providing outstanding service and disseminating accurate information to clients. Responsibilities include addressing inquiries, resolving issues promptly, and ensuring customer satisfaction through attentive support. Strong communication skills, patience, and a customer-centric approach are essential to thrive in this position. Additionally, familiarity with CRM systems and the ability to multitask in a fast-paced environment are highly valued.
Gathering essential account opening documentation from prospective clients constitutes a critical component of the onboarding process, ensuring compliance with regulatory standards and facilitating seamless account activation.
The incumbent will create new customer accounts within the system, ensuring all mandatory information is collected, and the customer is assigned a unique CIF number.
To ensure all required documentation is obtained, follow up with customers regarding any missing information in their portfolios. Maintain clear and consistent communication to resolve outstanding items efficiently and accurately.
Responsible for accurately maintaining and updating customer records with key business information, including financial performance metrics and director details.
Maintain accurate documentation of every customer interaction to ensure comprehensive records are kept.
Ensures adherence to all relevant laws, regulations, and internal policies governing the organization’s operations, mitigating legal risks and promoting ethical business practices. Conducts thorough reviews of policies, procedures, and transactions to identify potential compliance gaps or violations, recommending corrective actions when necessary. Collaborates with department leaders to implement and enforce compliance standards, providing guidance and training to ensure organizational-wide understanding and adherence. Monitors regulatory changes, assesses their impact on the company, and advises senior management on necessary adjustments to policies or procedures. Maintains accurate documentation of compliance activities, investigations, and training for auditing and reporting purposes. Reports directly to the Chief Compliance Officer and works closely with legal, risk management, and internal audit teams to foster a culture of integrity and accountability.
Ensure adherence to all applicable internal policies and external regulatory standards, including Know Your Customer (KYC), Anti-Money Laundering (AML), and other established banking protocols.
Consistently adhere to established business operational and credit policies to maintain full compliance at all times.
Seeking candidates with a Bachelor’s degree in a relevant field, supplemented by a minimum of three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical, problem-solving, and communication skills. Prior leadership or project management experience is highly advantageous, as is familiarity with regulatory compliance and best practices within the sector.
A bachelor’s degree in any discipline is required for consideration.
With a minimum of two to three years of hands-on experience in client management, the ideal candidate will bring a proven track record of building and maintaining strong client relationships.
Exceptional interpersonal abilities are essential for fostering collaborative relationships, resolving conflicts, and ensuring seamless communication across teams. Candidates must demonstrate proficiency in active listening, empathy, and clear articulation of ideas to engage effectively with colleagues, clients, and stakeholders. A strong capacity to navigate diverse perspectives and maintain professionalism in high-pressure situations is required.
Proven ability to articulate ideas clearly and engage audiences through compelling presentations and effective communication.
Job-specific competencies encompass a range of specialized skills and knowledge essential for excelling in the role, including a minimum of three years of relevant professional experience in a comparable position. Proficiency in industry-standard tools and software, such as advanced Microsoft Office Suite applications, is required, along with strong analytical and problem-solving capabilities to interpret data and drive informed decision-making. Exceptional written and verbal communication skills are necessary to convey complex ideas clearly and collaborate effectively with cross-functional teams. Additionally, candidates must demonstrate a keen attention to detail to ensure accuracy in tasks such as report generation and project documentation. Familiarity with project management methodologies, like Agile or Scrum, is preferred, as is the ability to work independently while managing multiple priorities in a fast-paced environment.
Assessing situations and making timely decisions, you will proactively drive initiatives forward with determination and clarity.
Consistently achieving objectives while exceeding customer expectations is essential. Ensuring high-quality service delivery and maintaining customer satisfaction through timely and effective solutions is a key responsibility. Demonstrating reliability, professionalism, and a commitment to excellence in every task is required to fulfill this role successfully.
Entrepreneurial and commercial thinking are essential, requiring a strategic mindset to identify and capitalize on opportunities while driving business growth. Candidates should demonstrate an ability to analyze market trends, assess risks, and make data-driven decisions to optimize revenue and profitability. Strong problem-solving skills and adaptability are crucial in navigating dynamic business environments and fostering innovation. Proficiency in evaluating competitive landscapes and aligning initiatives with organizational objectives is also expected.
Able to effectively sway opinions, inspire action, and drive decisions through compelling communication, negotiation, and strategic engagement.
We are seeking a highly organized professional to oversee planning and coordination responsibilities, ensuring efficient execution of tasks and projects. This role demands meticulous attention to detail, strong time-management skills, and the ability to prioritize multiple deadlines. You will develop and implement structured plans, allocate resources effectively, and monitor progress to achieve organizational objectives. Proficiency in scheduling tools, project management software, and clear communication with stakeholders are essential. A proactive approach, problem-solving mindset, and adaptability to changing priorities will contribute to success in this position.
Presenting and disseminating information effectively is a core responsibility of this role, requiring clear articulation of complex concepts to diverse audiences. This includes delivering engaging presentations, crafting detailed reports, and facilitating productive discussions to ensure alignment and understanding across teams. Strong interpersonal and communication skills are essential, as the position demands interaction with stakeholders at all levels, from executives to technical staff, to convey insights and drive informed decision-making.
Build and maintain professional relationships through strategic networking and engagement, fostering connections with industry peers, clients, and stakeholders to enhance collaboration and opportunities.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
