Oversee daily operations and ensure adherence to established protocols; manage workflows to optimize efficiency and productivity across assigned tasks. Collaborate with cross-functional teams to align objectives, address challenges, and drive continuous improvement initiatives. Maintain accurate records, prepare comprehensive reports, and communicate findings to stakeholders to support data-driven decision-making. Serve as a liaison between departments, fostering clear communication and resolving conflicts as needed. Monitor performance metrics and implement corrective actions to meet organizational goals while upholding compliance with industry regulations and company policies.
With a strong focus on Business Development, this role is dedicated to driving strategic acquisition initiatives to expand market presence and enhance organizational growth. The position requires a proactive approach to identifying and pursuing new business opportunities, cultivating partnerships, and negotiating favorable terms to align with company objectives. Key responsibilities include conducting thorough market research, analyzing industry trends, and evaluating potential acquisition targets to ensure alignment with long-term strategic goals. Additionally, the role involves fostering stakeholder relationships, presenting compelling business cases, and collaborating with cross-functional teams to execute successful acquisitions.
To foster the expansion of the Branch SME portfolio—which includes NFL, deposits, and assets—by acquiring new-to-Bank customers through the efforts of Business Sales Officers and proactive lead generation initiatives.
Diligently cultivates relationships with all bank affiliates to facilitate referrals, thereby ensuring entrepreneurs and borrowing entities receive comprehensive financial solutions.
To foster the growth of customer engagement with digital platforms, this role will concentrate on driving users to interact with and adopt our online services.
To maintain and enhance existing SME banking client relationships while cultivating new partnerships from the current portfolio, ensuring sustained business growth and continuity.
We aim to enhance portfolio profitability through strategic initiatives focused on cross-selling and customer retention. This involves identifying opportunities to expand product offerings to existing clients and implementing measures to strengthen customer loyalty and reduce churn. The role requires analyzing market trends, customer behavior, and performance metrics to drive informed decision-making and maximize revenue growth. Key responsibilities include developing and executing targeted campaigns, collaborating with cross-functional teams to align strategies, and monitoring the effectiveness of retention efforts. Additionally, the position entails evaluating customer feedback and financial data to refine approaches and ensure sustainable profitability improvements.
Expand the small and medium-sized enterprise (SME) customer portfolio by cultivating deeper, more strategic relationships with existing clients to drive growth in product adoption, non-funded income streams, deposits, and total assets under management.
Develop and implement a comprehensive retention strategy for the segment’s portfolio of deposits and loans, collaborating closely with Branch Managers to execute the plan effectively.
Responsibilities include overseeing the development of account plans for every client to ensure tailored financial strategies are proposed in alignment with their specific requirements. This role involves analyzing client needs to recommend appropriate financial solutions that address those priorities effectively.
Ensure timely communication with customers regarding the maturity of their fixed deposits to prompt necessary actions while actively promoting renewal to enhance retention rates.
Provide prompt and professional responses to client inquiries, ensuring issues are addressed efficiently and solutions are delivered in a suitable manner.
Collaborate with product specialists to develop and implement effective customer solutions.
Ensure all required customer touchpoints are completed, including a minimum of one in-person visit per quarter and one call and email per month, as determined by the specific customer segment.
Support the expansion of the assigned portfolio by leveraging key channels, including SME Business Hubs and digital platforms like B2B marketplaces.
Compiles and files all necessary reports, which may include management summaries detailing the loan performance of individuals and teams.
Ensure every customer is successfully registered and activated on digital banking platforms, including Gab ESA and Internet banking, to facilitate seamless financial transactions and service access.
Ensure that each product in the portfolio consistently meets or exceeds a customer satisfaction rating of 5 out of 5.
To comprehend the essence of diverse businesses, their developmental stages, and the range of product solutions that can be tailored to customer requirements.
Conduct thorough assessments of credit proposals to confirm adherence to the Bank’s pre-established turnaround times, thereby ensuring the prompt and efficient processing of credit applications.
Dedicated to providing exceptional support, this role focuses on addressing customer inquiries and delivering accurate information efficiently. The position requires strong interpersonal skills to resolve issues promptly while ensuring a positive customer experience. Responsibilities include managing inquiries via various communication channels, maintaining detailed records, and collaborating with teams to enhance service quality. Proficiency in customer service software and a commitment to continuous improvement are essential for success in this dynamic role.
Gathering initial account setup materials from prospective clients constitutes a crucial first step in the onboarding procedure, ensuring all necessary information is collected efficiently and accurately to facilitate seamless account establishment.
The role involves establishing customer accounts within the system while verifying that all essential details are accurately collected and a Customer Information File (CIF) number is issued to the customer.
To follow up with clients in the assigned portfolio to obtain any outstanding or required information.
Responsibilities include managing and updating customer information, such as business turnover and director details, to ensure accuracy and completeness.
Maintain accurate documentation of all customer interactions and engagements.
Ensures adherence to all relevant laws, regulations, and internal policies across organizational operations. Develops, implements, and monitors compliance programs to mitigate risks and promote ethical conduct. Conducts regular audits, assessments, and training sessions to verify compliance standards are met. Investigates potential violations, reports findings to senior management, and recommends corrective actions. Maintains accurate documentation of compliance activities and ensures timely reporting to regulatory bodies. Collaborates with legal, operational, and executive teams to integrate compliance into business strategies and daily workflows. Stays informed on evolving regulatory changes and industry best practices to adapt policies accordingly.
Ensure adherence to internal policies and external regulatory mandates, including Know Your Customer (KYC), Anti-Money Laundering (AML), and other established bank protocols.
Ensure strict adherence to established business operational and credit policies at all times, maintaining full compliance with each requirement.
Qualifications and Education: Applicants must possess a Bachelor’s degree in a relevant field, such as finance, accounting, or business administration, from an accredited institution. A minimum of five years of progressive experience in financial analysis, budgeting, or related roles is required. Professional certifications, such as CPA, CFA, or CMA, are strongly preferred. Proficiency in financial software, including Excel and ERP systems, along with strong analytical and communication skills, is essential. Experience in a leadership or supervisory capacity is a valued asset.
Hold a Bachelor’s degree in a relevant discipline or any other field recognized by an accredited institution.
Requires a minimum of two to three years of hands-on client management experience.
Excellent interpersonal abilities are vital for fostering effective communication, collaboration, and relationship-building within the team and with external stakeholders. This role requires the capacity to engage with diverse individuals, resolve conflicts diplomatically, and maintain a professional demeanor in all interactions. Proficiency in active listening, empathy, and clear articulation of ideas is expected to ensure smooth workflows and a positive work environment. Strong interpersonal skills will enable the successful candidate to navigate challenges, mediate discussions, and contribute to a cohesive and productive team dynamic.
Proficient in delivering clear, concise, and impactful communication with strong interpersonal and public speaking abilities. Capable of articulating ideas effectively through both verbal and written means, ensuring engagement and comprehension among diverse audiences. Demonstrates poise, confidence, and adaptability when presenting to stakeholders at all levels.
Job-specific competencies entail a thorough understanding of relevant industry standards, technical proficiencies, and specialized skills essential for success in the role. Candidates must demonstrate expertise in key areas such as [specific competencies], ensuring compliance with established protocols and achieving operational objectives. The ideal applicant will exhibit strong analytical abilities, problem-solving acumen, and the capacity to adapt to evolving professional demands. Additionally, proficiency in [specific tools or systems] and adherence to regulatory guidelines are mandatory requirements for this position.
Assessing situations and determining the appropriate course of action are essential responsibilities of this role. The position requires the ability to initiate and drive action promptly and decisively, ensuring efficient progress toward objectives. Strong judgment and proactive decision-making are critical to fulfilling key duties effectively. Additionally, the individual must demonstrate the capacity to take ownership of outcomes and adapt strategies as necessary to meet evolving challenges.
Consistently achieving objectives while ensuring customer satisfaction remains paramount.
Entrepreneurial and commercially minded professionals should apply, as this role demands a strategic and forward-thinking approach to business development. Candidates must exhibit a keen ability to identify opportunities, assess market trends, and drive revenue growth through innovative solutions. Strong analytical skills, a results-driven mindset, and a proactive attitude toward problem-solving are essential. Experience in business planning, financial acumen, and a track record of successful project execution are highly valued. The ideal candidate will thrive in dynamic environments, leveraging creativity and commercial insight to maximize organizational success.
Capable of effectively persuading and influencing stakeholders at all organizational levels, this role requires a keen ability to articulate compelling arguments, tailor messaging to diverse audiences, and drive alignment toward strategic objectives through persuasive communication and negotiation techniques. The ideal candidate will leverage interpersonal skills to build consensus, foster trust, and motivate action while maintaining integrity and professionalism in every engagement. Strong emotional intelligence and adaptability are essential to navigate varying perspectives and achieve mutually beneficial outcomes.
Planning and organizing tasks with precision and efficiency is essential to ensure seamless operations and project success. This role requires meticulous attention to detail, the ability to prioritize responsibilities, and strong time-management skills to meet deadlines consistently. Developing structured workflows, allocating resources effectively, and maintaining clear documentation are key responsibilities. Collaboration with cross-functional teams is often necessary to align objectives and streamline processes. Adaptability and problem-solving skills are also crucial to address unexpected challenges and optimize performance.
Delivering and disseminating information effectively is a core responsibility of this role. Clear, concise, and professional presentation of data, findings, and updates ensures alignment across stakeholders and fosters informed decision-making. Strong verbal and written communication skills are essential to articulate complex concepts in an accessible manner while maintaining accuracy and impact. Additionally, the ability to tailor messaging to diverse audiences—whether through reports, presentations, or discussions—enhances engagement and drives understanding. This function plays a pivotal role in bridging gaps between teams, leadership, and external partners to ensure cohesive collaboration and transparency.
A strong ability to build and maintain professional relationships and connections is required, along with proven networking skills to foster collaborations and partnerships.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
