We are actively seeking a highly motivated individual to join our team in the position of [Job Title]. This role demands a proven track record of [specific skill or experience], with a minimum of [X years] of relevant professional experience required. The successful candidate will be responsible for [key responsibility 1], [key responsibility 2], and [key responsibility 3], ensuring meticulous attention to detail throughout all tasks. Strong analytical and problem-solving abilities are essential, as well as the capacity to collaborate effectively within a dynamic team environment. Proficiency in [specific software/tool] and exceptional communication skills are mandatory to excel in this position. Additionally, the ideal candidate will demonstrate adaptability in a fast-paced setting and a commitment to delivering high-quality results consistently.
The Senior ICT Officer will deliver consistent, high-quality information and communications technology support across Natural State’s operations, with a primary emphasis on facilitating the deployment of Microsoft Dynamics ERP. Reporting to the Systems & Strategy Implementation Specialist, the role involves active participation in ERP deployment, end-user training, and continuous systems’ administration, in addition to maintaining critical platforms such as Airtable and JIRA. This is a dynamic, senior-level technical position demanding extensive troubleshooting expertise, proven systems implementation background, and the capacity to educate and assist users across varying geographical locations and connectivity conditions.
Key Responsibilities
Microsoft Dynamics ERP implementation support specialists provide critical assistance in deploying, configuring, and maintaining Microsoft Dynamics enterprise resource planning solutions. They collaborate with cross-functional teams to ensure smooth system integration, troubleshoot technical issues, and deliver training to end-users on best practices for ERP functionality. Additionally, these professionals analyze business processes to identify opportunities for optimization, customize system modules to meet organizational needs, and validate system performance against established requirements. Strong problem-solving skills, proficiency in Microsoft Dynamics suites, and experience with ERP deployment methodologies are essential for success in this role.
Provide continuous support to the Systems & Strategy Implementation Specialist in configuring, testing, and deploying Microsoft Dynamics ERP throughout Natural State’s operational workflows.
Assist in the migration of data, facilitate user acceptance testing, and verify the accuracy of system outputs.
Develop user guides and training materials in collaboration with the team, and facilitate end-user training sessions to ensure effective knowledge transfer and user proficiency.
Deliver primary and advanced assistance for ERP-related user inquiries throughout and following the implementation phase.
Assist in documenting workflows, system configurations, and change requests.
End-User Support & Helpdesk
Provide technical assistance to internal and external users, addressing hardware, software, and network-related issues. Respond to service requests via phone, email, or ticketing systems while maintaining detailed records of interactions. Diagnose and resolve technical problems efficiently, escalating complex issues to senior support staff or third-party vendors when necessary. Monitor system performance, perform troubleshooting, and apply software updates or patches to ensure optimal functionality. Collaborate with IT teams to implement solutions, improve service delivery, and enhance user experience. Maintain up-to-date documentation of systems, procedures, and resolutions for future reference. Prioritize tasks based on urgency and impact, adhering to established service level agreements (SLAs). Participate in on-call rotations to provide after-hours support during critical incidents. Stay informed of emerging technologies and industry best practices to deliver proactive and informed assistance.
Act as the primary liaison for all ICT support inquiries submitted by staff across the three NS Workstations.
Analyze and resolve technical challenges related to hardware, software, email systems, and connectivity for laptops, printers, mobile devices, and office networks.
Oversee the helpdesk ticketing system, prioritizing prompt resolution and fostering transparent communication with users.
Deliver remote assistance to field personnel and staff stationed at distant locations.
We oversee the management and maintenance of Airtable and JIRA to ensure seamless project tracking, data organization, and workflow efficiency. This role requires expertise in configuring, updating, and optimizing these platforms to support team collaboration, task automation, and real-time reporting. Responsibilities include maintaining accurate records, resolving system issues, and training users on best practices to maximize productivity and data integrity.
Act as the internal administrator for Airtable, overseeing user access controls and resolving technical issues as they arise.
As an internal JIRA administrator, you will be responsible for overseeing project configurations, managing workflows, and providing user support to ensure seamless system operations.
Professional teams in enhancing their utilization of both platforms for efficient project tracking, data management, and reporting.
Microsoft is seeking a skilled professional to oversee the administration and maintenance of its Microsoft 365 and network infrastructure. The role involves managing cloud-based collaboration tools, including Exchange Online, SharePoint, and Teams, while ensuring seamless connectivity across the organization’s network. Key responsibilities include configuring user accounts, monitoring system performance, troubleshooting technical issues, and implementing security protocols to safeguard data. The ideal candidate will possess expertise in Microsoft 365 administration, network administration, and cybersecurity best practices, along with strong problem-solving abilities and a commitment to continuous improvement.
Administer and provide technical assistance for Microsoft 365 Apps, encompassing Teams, SharePoint, OneDrive, Outlook, Exchange, and the admin center.
Monitor and ensure the uninterrupted functionality of office networks, including Wi-Fi connectivity, routers, and firewalls, across all Natural State locations, with a focus on Kabuki.
Collaborate with internet service providers and external ICT vendors to arrange repairs, upgrades, and installations as needed.
Conduct regular system backups and support fundamental cybersecurity protocols.
The position involves overseeing ICT administration and ensuring compliance with relevant standards and regulations. Key responsibilities include managing IT infrastructure, maintaining security protocols, and facilitating adherence to organizational policies. Requirements entail proficiency in ICT systems, knowledge of compliance frameworks, and strong organizational skills to support operational efficiency and regulatory adherence.
Maintain precise documentation of ICT assets, software licenses, and equipment inventories to ensure complete and up-to-date records.
Compiles and supports the development of ICT reports designated for internal organizational purposes.
Ensure adherence to data protection regulations, including GDPR and the Kenyan Data Protection Act.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required, and a minimum of 3 years of relevant experience is preferred. Proficiency in programming languages such as Python, Java, or C++ is essential, alongside experience with databases, cloud computing, and software development methodologies. Strong problem-solving abilities, effective communication skills, and the capacity to work collaboratively within a team are also necessary. Familiarity with agile development practices, version control systems, and DevOps tools is advantageous. Additionally, knowledge of cybersecurity principles and practices is beneficial.
Applications that do not fully meet the specified requirements will not be considered for review.
A Bachelor’s degree in Information Technology, Computer Science, Information Systems, or an equivalent field is required.
Professional candidates must possess a minimum of five to seven years of practical experience in ICT support or as a senior-level IT officer.
A strong background in ERP systems is required, with practical involvement in supporting, maintaining, or implementing solutions such as Microsoft Dynamics, SAP, Oracle NetSuite, Odoo, or comparable platforms.
Proven expertise in utilizing Airtable to design, organize, and maintain databases, with the capability to develop and implement automations, custom scripts, and seamless integrations.
Demonstrated experience in utilizing and administering JIRA is required.
Strong proficiency in Microsoft 365 applications is required, including Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Exchange, and the admin center.
Hardware Proficiency: Demonstrated experience in diagnosing and resolving issues related to laptops, printers, mobile devices, and office network infrastructure is required.
Candidates who excel in this role demonstrate exceptional proficiency and stand out due to their distinctive skill set. The ideal applicants will exhibit well-developed competencies that set them apart from others in the field.
Required background includes hands-on expertise with Microsoft Dynamics ERP systems, encompassing roles in implementation, configuration, or administration.
Professional experience with non-profit organizations, conservation-focused initiatives, or mission-driven entities is required.
Proficiency in providing assistance to remote or field-based employees, including those with inconsistent internet connectivity, is required.
Proficiency in data migration processes, user acceptance testing (UAT), or delivering training sessions for new system implementations is required.
Demonstrates a strong track record in effectively instructing employees on the implementation and utilization of cutting-edge systems and technologies.
Proven proficiency in utilizing helpdesk ticketing systems is required.
Proficiency in fundamental cybersecurity principles is required, encompassing awareness of common threats, risk assessment methodologies, and basic protective measures against digital vulnerabilities.
Proficient in relational database management systems, including platforms such as Airtable, Smart sheet, Notion databases, or equivalent solutions.
Professionals with proven expertise in the oversight and tracking of ICT assets are encouraged to apply. Candidates should possess hands-on experience in managing inventories related to information and communication technology infrastructure. Familiarity with asset lifecycle management, including procurement, deployment, maintenance, and disposal, is highly desirable. The role demands meticulous attention to detail and the ability to maintain accurate records of ICT resources.
Proficiency in assisting users spanning diverse geographical locations and varying time zones is essential.
Possesses a comprehensive understanding of data protection laws, including the General Data Protection Regulation (GDPR) and the Kenyan Data Protection Act.
ITIL 4 certification, whether at the Foundation level or above, is required.
Nice to Have (Tie-breakers only)
Microsoft offers a range of specialized credentials in Dynamics, including credentials such as MB-910 and MB-920, which validate expertise in fundamental Dynamics 365 functionalities.
Microsoft offers several certification credentials for its 365 platform, including credentials such as MS-900 and MD-102 to verify expertise in cloud services and device management.
Hold at least one relevant certification, such as Compton A+ and Network+, to demonstrate foundational expertise in hardware, software, and network infrastructure support.
Proven expertise in system integration projects is essential for this role. Candidates must demonstrate hands-on experience in integrating diverse software systems, ensuring seamless data flow and functionality across platforms. Familiarity with APIs, middleware solutions, and enterprise application integration methodologies is required to facilitate effective communication between disparate systems. Strong problem-solving skills and a deep understanding of system architecture are necessary to troubleshoot integration challenges and optimize performance.
Experience in developing comprehensive documentation that outlines system workflows and the creation of instructional materials tailored to user needs.
Personal Competencies
Proactively embraces evolving requirements, system validation, and incremental enhancements to drive forward progress.
Service orientation: Demonstrating an authentic commitment to assisting staff in resolving technical challenges with both patience and clear communication.
Attention to detail is essential, particularly when managing data migration, user access protocols, and maintaining accurate documentation.
Methodical Diagnostic Skills: Proven capacity to identify and resolve issues systematically, maintaining composure and efficiency in high-pressure situations.
Demonstrated skill in translating complex technical terminology into clear, accessible language for audiences without a technical background.
Demonstrates strong instructional design capabilities by developing well-structured training materials and effectively delivering engaging training sessions.
Consistently delivers dependable support by completing all assigned tasks and implementation requests in a timely and thorough manner.
What We Offer
Join a globally esteemed environmental organization, offering the chance to contribute to a mission recognized worldwide.
Foster a vibrant, mission-oriented workplace that prioritizes meaningful contributions and groundbreaking advancements.
Professional development, ongoing education, and opportunities to collaborate across diverse cultures are available.
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The compensation package includes a competitive salary commensurate with experience, along with a comprehensive benefits program encompassing health insurance, retirement plans, and paid time off. Additionally, eligible employees may receive performance-based bonuses, professional development opportunities, and flexible work arrangements to support work-life balance. The role also offers long-term growth potential through structured career advancement pathways within the organization.
A salary package will be provided, competitive and aligned with the candidate’s background, expertise, and credentials.
Natural State provides a generous annual leave package totaling 33 days per year, encompassing both standard vacation days and public holidays.
The position also includes several additional benefits, such as a pension plan and comprehensive medical coverage, along with scheduled office closures throughout December.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
