Job Purpose:
We are expanding our team and are in search of a proactive Account Manager to establish and nurture enduring relationships with designated clients. This position entails collaborating with key business stakeholders, discerning client requirements, and acting as the primary liaison. You will partner closely with customers and diverse internal teams to facilitate the timely and effective execution of solutions, thereby enhancing customer satisfaction, fostering retention, and propelling business expansion.
Oversee a comprehensive range of critical duties encompassing operational planning, team leadership, and strategic execution. Serve as the primary point of contact for cross-functional collaboration, ensuring seamless communication and alignment with organizational objectives. Direct and mentor a diverse team of professionals, fostering a culture of accountability, innovation, and continuous improvement. Develop and implement robust policies, procedures, and performance metrics to optimize efficiency, productivity, and compliance. Monitor key performance indicators, analyze data trends, and present actionable insights to senior leadership to drive informed decision-making. Lead initiatives to enhance operational excellence, streamline workflows, and mitigate risks across all business functions.
We are seeking a highly skilled Client Management professional to oversee and nurture client relationships, ensuring their needs are met with exceptional service and strategic support. The ideal candidate will possess a proven track record in client retention, satisfaction, and growth, supported by strong communication and problem-solving abilities. Responsibilities include developing tailored client solutions, addressing inquiries promptly, and collaborating with cross-functional teams to deliver seamless service. A bachelor’s degree in business, marketing, or a related field is preferred, along with at least three years of experience in client-facing roles. Proficiency in CRM software, analytical skills, and a customer-centric mindset are essential for success in this position.
Ensure strict adherence to the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract, meeting all specified expectations and deliverables.
Ensure that all contracts for contracted staff are renewed promptly and in accordance with established deadlines.
Ensure that all contracted staff at the Client utilize their allocated leave within the designated periods outlined in their contracts.
Maintain a comprehensive electronic database containing all records of contracted staff associated with your account.
Maintain complete and up-to-date personal files for every employee assigned to your account, ensuring all required documents are included and accurately reflected in the systems on a continuous basis.
Create and establish timetables, while also assigning and enforcing deadlines for performance appraisals.
Consistently evaluate staff performance, providing ongoing coaching and mentoring to ensure outstanding results.
Ensure compliance with authorized directives from the Managing Director when interfacing with external stakeholders and third parties.
Responsible for overseeing the accurate and timely processing of employee compensation, including salaries, wages, bonuses, and deductions, the Payroll Administrator ensures compliance with federal, state, and local tax regulations while maintaining precise records. Duties encompass calculating gross-to-net pay, managing direct deposits, and resolving payroll discrepancies, all while adhering to established policies and deadlines. Additionally, the role requires generating detailed payroll reports, tracking employee hours, and collaborating with HR and finance teams to reconcile records. Strong attention to detail, proficiency in payroll software, and a solid understanding of labor laws are essential, along with excellent organizational and communication skills to address inquiries and maintain confidentiality.
Ensure comprehensive follow-up regarding PIN, NSSF, and NAIF registrations for all contracted staff assigned to your account.
You are responsible for managing and updating an electronic database containing all records of contracted staff associated with your account.
You will collaborate seamlessly with various departments, particularly HR and Accounts, to manage employee relations, payroll processing, and matters concerning the preparation of fee notes.
Ensure timely delivery of invoices and purchase orders while diligently following up on payment status.
Ensure timely notification to management regarding all client recruitment requests and facilitate the prompt filling of vacant positions.
Compile a monthly updated payroll roster for all personnel employed at the designated accounts, ensuring its completion by the 15th of each month.
Maintains and enhances employee relations by addressing concerns, resolving conflicts, and fostering a positive work environment, while also overseeing welfare programs to support employee well-being and engagement.
Monthly, the Chair facilitates contracted staff meetings at the station and communicates key discussions and outcomes to management.
Address and resolve all staff complaints brought to your attention in a timely and professional manner.
Develop and enforce human resource management policies and procedures to ensure organizational compliance and operational efficiency.
Offer guidance and suggestions regarding disciplinary measures to ensure appropriate resolutions.
Ensure a safe and compliant work environment by identifying and mitigating potential hazards, adhering to established safety protocols, and fostering a culture of awareness and responsibility among all employees.
Facilitate the planning and coordination of staff meetings, ensuring all necessary arrangements are completed in a timely manner.
Address employee concerns and disputes in accordance with established company protocols and procedures.
We focus on fostering enduring client relationships while ensuring high retention rates, cultivating trust, and delivering consistent value to strengthen long-term partnerships. This role involves actively engaging with clients to understand their evolving needs, addressing concerns proactively, and identifying opportunities for growth. Collaborating cross-functionally with teams such as sales, support, and product development, we implement strategies to enhance satisfaction, resolve issues efficiently, and reinforce client loyalty. Key responsibilities include conducting regular check-ins, analyzing client feedback, and tailoring solutions to meet individual requirements. Candidates should possess strong interpersonal skills, a results-driven mindset, and prior experience in client-facing roles.
Present innovative products and services while strengthening established partnerships to foster sustained collaboration and growth.
Collaborate closely with technical personnel and internal team members to ensure customer requirements are fulfilled efficiently.
Conduct and engage in debriefing sessions with internal and external clients to review project outcomes, gather feedback, and ensure alignment with objectives.
Risk Management professionals identify, evaluate, and mitigate potential threats to an organization’s financial stability, operational efficiency, and strategic objectives. They analyze market trends, regulatory changes, and internal processes to develop comprehensive risk strategies that minimize exposure to adverse events. This role requires expertise in risk assessment methodologies, data analysis, and compliance frameworks, along with strong communication skills to report findings to stakeholders and implement risk mitigation measures effectively. Candidates should possess a relevant degree, professional certifications (such as FRM or PRM), and proven experience in risk management or related fields.
Identify and document potential risks and loss exposures for SLMC as well as its clients, with a particular emphasis on ensuring compliance with PPE regulations and maintaining a safe work environment.
Identify, monitor, and mentor staff members exhibiting high-risk behaviors or reputational concerns, providing guidance and regular updates on their progress.
Mitigate potential losses for SLMC and its clients to ensure financial security and operational integrity.
You will be responsible for adhering to established procedures, participating in risk control meetings, and offering training recommendations as needed.
As required, you will perform any additional tasks or duties as directed by management from time to time.
Track and evaluate key performance indicators to assess operational effectiveness, ensuring alignment with strategic objectives and fostering continuous improvement across all business functions.
The payroll must be submitted no later than the 15th day of each month.
Maintain a comprehensive record of monthly staff meetings, ensuring thorough documentation of all discussions and decisions.
Maintaining full adherence to attendance and leave policies is essential.
The duration required to resolve staff complaints is a critical performance metric we monitor closely.
Maintained comprehensive records of staff meetings, ensuring accuracy and accessibility for future reference.
Resolving customer complaints efficiently and effectively is a key responsibility of this role. You will address and manage inquiries, concerns, or issues raised by customers, ensuring timely resolution while maintaining a high standard of service. Strong problem-solving skills and the ability to remain composed under pressure are essential, as is a commitment to delivering satisfactory outcomes. Experience in customer service or a related field is required, and familiarity with complaint-handling tools or systems is a plus. Your goal will be to turn negative experiences into positive resolutions, fostering customer trust and loyalty.
We focus on driving business growth and fostering innovation. This involves identifying new opportunities, expanding market reach, and implementing creative strategies to enhance competitiveness and revenue.
Ensuring adherence to regulatory standards and mitigating potential risks are central to this role, which involves developing, implementing, and overseeing robust compliance frameworks and risk management strategies to safeguard organizational integrity and operational efficiency.
Monthly preparation and distribution of staff payslips are conducted.
Requirements
A relevant business degree with a concentration in Human Resources or an equivalent business diploma, coupled with at least two years of leadership experience, is required.
Skilled in developing tailored solutions that align with and address specific client requirements and preferences.
Exceptional listening, negotiation, and presentation abilities are essential.
Demonstrates a strong aptitude for overseeing several projects concurrently with meticulous focus on precision and thoroughness.
Proven ability to articulate ideas clearly and effectively in both spoken and written formats.
Please submit your CV to talentsourcing@sheerlogicltd.com by June 10, 2026, with the job title specified in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
