Our client, a prominent telecommunications firm, is seeking a Field Operations Engineer specializing in Fiber.
We are seeking a motivated individual to join our team in the position of [Job Title], where you will play a pivotal role in [primary function of the job]. The successful candidate will be responsible for [key responsibility 1], [key responsibility 2], and [key responsibility 3], ensuring [specific outcome or goal]. Additionally, this role requires proficiency in [essential skill or tool], as well as the ability to [specific ability or competency]. The ideal applicant will possess [required years of] experience in [relevant field], along with a strong background in [additional requirement or area of expertise]. Strong analytical, communication, and problem-solving skills are essential for excelling in this dynamic and collaborative environment.
Execute all routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fiber optic network with precision and thoroughness.
Oversee and execute critical duties, including managing project timelines, coordinating team efforts, and ensuring adherence to company standards. Duties also involve conducting thorough research, analyzing data to derive actionable insights, and preparing detailed reports for stakeholders. Additionally, the role requires fostering cross-functional collaboration, resolving conflicts promptly, and maintaining open communication channels with all departments.
Evaluates, tests, and repairs aging or defective fiber network infrastructure while performing structured preventive maintenance tasks, which include Optical cable, Closure kits, Ducts, and Manholes.
Create sensor indicators and conduct thorough inspections to verify that fiber optic systems are free from faults that could compromise their operational stability.
Performs routine examinations of the designated system to identify and rectify any detected deficiencies.
Develop and update system documentation, including records and diagrams, to ensure accurate representation of system configurations and operations.
Conduct fiber optic maintenance tasks, which encompass point of break or link analysis, splicing operations, core alignment procedures, and splice quality verification, utilizing appropriate tools and techniques to ensure optimal performance.
Principal Outputs
To ensure the attainment of performance KPIs, the successful candidate will be responsible for driving measurable results through strategic execution and consistent performance monitoring. This role requires a proactive approach to identifying opportunities for improvement, implementing data-driven solutions, and maintaining high standards of efficiency. The individual must possess strong analytical skills, the ability to meet deadlines, and a commitment to achieving predefined targets. Collaboration with cross-functional teams will be essential to align efforts and optimize overall productivity.
Guarantee fiber segment availability at a minimum of 98%.
Consistently meet or exceed the target of achieving 80% of TTs (Turnaround Times) in compliance with the established Service Level Agreements (SLAs).
Deliver high-quality fiber splices, ensuring each segment maintains a fiber loss below 0.25 dB per kilometer.
We seek candidates who possess a strong academic foundation and relevant professional experience in the specified field. Ideal applicants will have completed a degree in a pertinent discipline, complemented by hands-on experience in a related industry. Additionally, candidates should demonstrate a proven track record of meeting job requirements and executing key responsibilities with a high degree of proficiency.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering or a closely related discipline is required.
Proficient in optical fiber technology through structured training programs.
Obtained a Higher Diploma in Electrical and Electronics Engineering.
A recognized certification in fiber technology is essential for this role.
Experience
With a minimum of two years of hands-on experience in fiber maintenance, the ideal candidate will possess a solid background in maintaining and troubleshooting fiber-optic networks.
Accomplished in evaluating trends, conducting comprehensive root cause analysis, and pinpointing critical issues to implement targeted actions that enhance both network and service availability and quality.
We are seeking a dynamic professional who excels in a variety of key competencies to drive success in this role. Strong analytical and problem-solving skills are essential, along with exceptional communication abilities to collaborate effectively across teams. Proficiency in project management and organizational techniques ensures timely and efficient task completion. Adaptability and a proactive approach to challenges are highly valued, as is the capacity to innovate and implement strategic solutions. A commitment to continuous learning and professional development is also required to stay ahead in a fast-evolving environment. Additionally, the ability to prioritize tasks, manage multiple deadlines, and maintain high attention to detail is crucial for delivering consistent results.
We seek a candidate with robust technical capabilities and a proven track record of applying specialized skills in relevant domains. The ideal individual will demonstrate expertise in key technical areas, including system design, software development, and troubleshooting complex issues. Additionally, familiarity with industry-standard tools, programming languages, and methodologies is essential. The role requires the ability to analyze technical challenges, implement effective solutions, and optimize performance to meet organizational objectives. Strong problem-solving skills and a commitment to continuous learning are critical for success in this position.
Fiber optics maintenance encompasses specialized tools and methodologies essential for ensuring optimal performance and reliability of optical fiber systems.
Microsoft Office Suite expertise is essential, including proficiency in Word, Excel, PowerPoint, and Outlook. Candidates must demonstrate strong written and verbal communication abilities, exceptional organizational skills, and meticulous attention to detail. The role requires excellent time management, the capacity to prioritize tasks effectively, and the ability to collaborate seamlessly in a team environment. Prior experience in a fast-paced corporate setting is highly preferred, as is familiarity with project management tools and advanced spreadsheet functionalities. Responsibilities include creating and editing documents, managing schedules, coordinating meetings, preparing presentations, and maintaining accurate records.
Demonstrates a strong commitment to understanding and meeting customer needs through attentive service and proactive problem-solving. Prioritizes customer satisfaction by addressing inquiries promptly and ensuring solutions align with their expectations. Consistently seeks feedback to enhance service quality and foster long-term relationships. Maintains a professional demeanor while resolving issues efficiently and empathetically.
Demonstrates exceptional proficiency in prioritizing tasks, allocating resources efficiently, and coordinating activities to ensure seamless project execution and operational workflows.
As a troubleshooter, you will diagnose and resolve technical issues across various systems and networks, ensuring minimal downtime and optimal performance. Your responsibilities will include identifying root causes of malfunctions, implementing corrective measures, and verifying solutions through systematic testing. You will collaborate with cross-functional teams to provide timely resolutions while maintaining clear documentation of incidents and resolutions. Strong analytical skills, proficiency in diagnostic tools, and the ability to work under pressure are essential for this role. Experience with IT infrastructure, hardware, and software troubleshooting is required, along with excellent communication skills to explain technical details to non-technical stakeholders.
Able to perform tasks at elevated heights (with valid certification), within confined spaces, and under all weather conditions.
As a professional possessing strong functional competencies, you will apply specialized skills and knowledge to execute tasks with efficiency and precision. These competencies encompass a range of technical abilities, analytical thinking, and practical expertise in your field of specialization. By leveraging these skills, you will contribute to optimizing processes, solving complex problems, and achieving organizational goals. Proficiency in relevant tools, methodologies, and industry standards is essential to perform effectively. Your ability to adapt and apply these competencies in dynamic environments will drive performance and innovation within the team or organization.
We collaborate closely with colleagues across various departments to achieve shared objectives, fostering an environment of mutual support and collective success. Our interactions are built on transparency, respect, and a commitment to delivering exceptional results through unified effort and open communication.
Actively fosters a collaborative work environment where colleagues engage cooperatively, sharing collective accountability for shared goals. Teams sustain high performance standards by continuously evaluating and refining objectives and priorities.
Driving forward groundbreaking advancements and pioneering novel solutions, this role emphasizes the cultivation of transformative ideas that redefine industry standards. Candidates must possess a proven track record of creative problem-solving, a deep understanding of emerging technologies, and the ability to translate abstract concepts into tangible outcomes. Responsibilities include leading cross-functional teams to explore uncharted territories, fostering a culture of experimentation, and delivering scalable innovations that address complex challenges. Ideal candidates will demonstrate agility in navigating ambiguity, a passion for continuous learning, and a commitment to pushing the boundaries of what’s possible in their field.
Eager to pioneer innovative ideas and strategies that address existing and emerging challenges, fostering a culture where creative problem-solving is not just encouraged but required across the organization to enhance performance and drive new business opportunities.
Managing and mitigating risks is a critical responsibility within this role. Duties include identifying potential risks, assessing their impact and likelihood, and implementing effective control measures to minimize exposure. The position requires vigilance in monitoring risk factors, analyzing trends, and developing contingency plans to address emerging threats. Strong analytical skills, attention to detail, and the ability to prioritize and communicate risks clearly to stakeholders are essential. Experience in risk management frameworks, regulatory compliance, and crisis response is highly valued.
Review potential risks by evaluating their organizational and stakeholder implications, then develop contingency strategies to mitigate these concerns; proactively identify vulnerabilities within business operations and design backup solutions to address them; foster a culture of innovation by motivating teams to pursue strategic growth opportunities.
Analytical thinking involves the capacity to dissect complex information into smaller components, identify patterns, and derive logical conclusions from data. Professionals in this role must assess problems systematically, evaluate multiple solutions, and select the most effective course of action based on evidence. Strong attention to detail and the ability to interpret numerical or qualitative data are essential, as is proficiency in analytical tools and methodologies. Additionally, effective communication skills are required to convey insights clearly to stakeholders and support data-driven decision-making.
Recognize and establish patterns or relationships between disparate situations, uncovering fundamental challenges or core issues within intricate scenarios. This involves employing innovative, abstract, or inductive reasoning methods.
Qualified candidates fulfilling the specified criteria are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should clearly state “Field Operations Engineer – Fiber -Nairobi,” and applicants must specify their preferred work location.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
