The position entails fulfilling a range of essential duties and responsibilities, including but not limited to executing core tasks, adhering to established protocols, and ensuring operational efficiency. Key responsibilities involve maintaining high performance standards, collaborating effectively within a team environment, and contributing to organizational objectives. Additional duties may include overseeing specific projects, managing workflow processes, and addressing any challenges that arise to uphold productivity and quality. Compliance with company policies, industry regulations, and professional best practices is required, alongside a commitment to continuous improvement and professional development.
Develop and implement a targeted retail strategy that encompasses key customer segments, product lines, sales channels, and distribution approaches, all while adhering to established risk parameters.
Deliver strategic direction and comprehensive management of the branch network to enhance deposit growth, optimize loan quality, expand customer acquisition, and increase transaction volumes.
Enhance Retail Banking financial performance by increasing profitability, expanding deposits and lending, and optimizing operational efficiency to meet established business targets.
Ensure the fulfillment of individual performance targets and the attainment of Retail Banking business objectives, in alignment with the Bank’s performance management framework.
Drive disciplined growth in retail lending while maintaining full accountability for portfolio quality, focusing on reducing non-performing loans (NPLs), enhancing recoveries, facilitating restructures, and implementing portfolio remediation measures.
Enhance credit underwriting standards, portfolio monitoring, early warning systems, and risk controls to mitigate the recurrence of historical asset quality issues.
Establish and uphold definitive performance benchmarks for Branch Managers and Retail teams, focusing on sales targets, service excellence, regulatory compliance, operational efficiency, and risk mitigation strategies.
Drive operational efficiency, streamline processes through automation, facilitate channel migration, and implement cost optimization initiatives to enhance productivity and minimize cost-to-serve.
Ensure adherence to all CBK regulations, internal policies, audit mandates, and governance standards within the Retail Banking division.
Transform teams within Retail Banking by inspiring leadership, driving motivation, and cultivating an environment that prioritizes high performance, accountability, customer satisfaction, and risk consciousness.
Identify potential avenues for growth and collaborate with the marketing and product development teams to craft, price, and introduce customized products or services for retail and high-value clients, while also tracking their performance.
Collaborate closely with branch managers to develop and implement strategic initiatives aimed at revitalizing and restoring profitability to underperforming branches.
Performs additional duties as required to meet operational needs.
Bachelor’s degree in finance, accounting, or a related field, along with a minimum of three years of professional experience in financial analysis, reporting, or accounting. Proficiency in financial software such as QuickBooks, SAP, or Oracle is essential. Strong analytical skills, attention to detail, and the ability to interpret complex financial data are required. Excellent communication skills for collaborating with cross-functional teams and presenting findings to stakeholders are also necessary. Candidates should demonstrate a track record of accuracy, efficiency, and adherence to regulatory standards.
A bachelor’s degree in business, finance, economics, or a closely related discipline is required.
A master’s degree, such as an MBA or equivalent, along with relevant professional qualifications, would be beneficial.
A minimum of twelve years of banking experience, including at least five years in a senior management capacity, is required.
With a strong grasp of strategic planning and commercial reasoning, the ideal candidate will demonstrate the ability to analyze market trends, identify growth opportunities, and make data-driven decisions to drive business success. They will possess the expertise to balance short-term objectives with long-term vision, ensuring sustainable profitability and competitive advantage. Additionally, they will have a keen understanding of financial metrics, customer needs, and industry dynamics to inform effective commercial strategies.
Seasoned professionals with a proven track record in guiding and motivating teams to achieve organizational objectives are encouraged to apply. The role demands a strategic mindset to oversee workflows, allocate resources effectively, and cultivate a collaborative work environment. Responsibilities include setting clear performance benchmarks, fostering professional growth among team members, and ensuring alignment with company goals. Ideal candidates will demonstrate strong interpersonal skills, emotional intelligence, and the ability to inspire high-performing teams.
Results-oriented with a strong sense of accountability, this role demands a commitment to achieving measurable outcomes while taking ownership of performance and outcomes. The ideal candidate will prioritize efficiency and effectiveness, ensuring tasks are completed with precision and adherence to established standards. Demonstrated ability to meet deadlines, track progress, and deliver consistent results is essential for success in this position.
Skilled in managing stakeholders and fostering influential relationships is essential.
Maintaining a strong sense of risk awareness and ensuring well-informed decision-making are essential aspects of the role.
Applications must be submitted online through the provided link, with a deadline of May 29, 2026. Only those selected for further consideration will receive a response.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
12 years
