Are you driven by a commitment to financial stability and the advancement of off-grid communities through sustainable energy solutions? A leading solar energy firm is currently seeking a Debt Collections intern to contribute to their innovative team, where you will play an integral role in optimizing credit recovery for their PAGO solar systems.
Manages a variety of tasks to ensure seamless project execution and operational efficiency. Oversees coordination with teams to align on goals and timelines, ensuring all deliverables meet established standards. Identifies and resolves potential obstacles through proactive problem-solving and resource allocation. Maintains accurate documentation and reporting to track progress and support data-driven decision-making. Collaborates closely with leadership to implement strategic initiatives and drive continuous improvement across departments.
Oversee a diverse portfolio of delinquent accounts with a focus on expediting the retrieval of past-due payments.
Devise and implement robust recovery strategies that strictly adhere to the Company’s PAGO credit policy.
Facilitate discussions to establish customized payment arrangements, final settlement dates, and mutually agreeable resolutions with clients.
Respond to customer inquiries, complaints, and conflicts with a polished and courteous approach, ensuring timely and satisfactory resolutions.
Collaborate with sales and technical teams to resolve account-specific concerns and elevate unresolved technical issues for further attention.
Recommend repossession of the Company’s systems in instances of default, only after all available recovery avenues have been fully explored.
Identify and communicate instances of bad debts, deceased, or incapacitated customers to the Finance Manager to facilitate appropriate further action.
Monitor daily collection results and generate monthly portfolio performance reports ensuring accurate tracking and comprehensive analysis of financial metrics.
Maintain precise records and promptly update customer payment statuses to ensure accuracy and timeliness.
Assist in meeting the monthly collection targets established by the supervisor to ensure consistent performance and goal attainment.
We seek candidates with proficiency in relevant software applications and tools pertinent to the role. A minimum of three years of related experience is required, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are essential for effectively collaborating with team members and stakeholders. The ability to manage multiple priorities in a fast-paced environment is also necessary. Additionally, familiarity with industry-specific regulations and compliance standards is preferred. Proficiency in data analysis and reporting is a significant advantage.
A bachelor’s degree or diploma in finance, credit management, business administration, or a closely related business discipline is required.
A strong command of Microsoft Office, with a particular emphasis on Excel, is required.
Familiarity with mobile money platforms and PAGO repayment models is advantageous.
Skilled in negotiating effectively and building strong interpersonal relationships.
Demonstrates exceptional emotional intelligence and maintains a consistently professional demeanor when interacting with clients.
Possesses excellent analytical and critical thinking skills, enabling effective resolution of challenges and informed decision-making.
Proven capability to work autonomously while consistently achieving established objectives with minimal oversight.
Meticulous attention to detail, coupled with strong capabilities in maintaining accurate records and generating comprehensive reports, is essential.
A collaborative professional who demonstrates proactive behavior and resilience in dynamic environments.
Qualifications
BA/BSc/HND , Diploma
