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Home Jobs Nairobi Senior Client Relationship Manager – China

Senior Client Relationship Manager – China

Diamond Trust Bank (DTB)  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 24 June 2026
Posted June 15, 2026

We are looking for a highly motivated individual to fill this key position, which offers an opportunity to contribute meaningfully to our organization’s success. The role requires a candidate with a proven track record in [specific field or industry], along with strong analytical and problem-solving abilities to address complex challenges. Responsibilities include [list key duties], while also collaborating closely with cross-functional teams to achieve strategic objectives. Ideal candidates will possess [essential qualifications], such as [specific skills or certifications], and demonstrate exceptional communication and organizational skills to thrive in a dynamic environment.

This position is tasked with fostering business expansion by cultivating and overseeing relationships within the Chinese-speaking client base. It involves securing new business opportunities, reinforcing existing connections, and providing customized banking solutions to elevate customer value and increase the Bank’s market share.

Oversee and manage key operational and strategic initiatives to ensure organizational objectives are met efficiently. Execute tasks encompassing project leadership, resource allocation, and performance evaluation to drive productivity and excellence. Collaborate with cross-functional teams to align efforts, streamline processes, and foster innovation. Monitor progress through data analysis and reporting, identifying opportunities for improvement and implementing corrective measures as needed. Ensure compliance with industry regulations and internal policies while maintaining a focus on quality and accountability. Lead and mentor team members, providing guidance to enhance skills and achieve collective goals.

Dedicated to expanding market reach and fostering long-term client relationships, this role drives sustainable revenue growth through strategic business development initiatives. The position requires a proactive professional with a proven track record in identifying and pursuing new business opportunities, alongside strong negotiation and communication skills to secure high-value contracts. Responsibilities include conducting market research, cultivating partnerships, and managing the full sales cycle from prospecting to deal closure. A results-driven mindset and the ability to collaborate cross-functionally are essential, as the role plays a pivotal part in shaping the company’s growth strategy and enhancing its competitive positioning in the industry.

Forge strategic partnerships and cultivate robust connections with Chinese enterprises and professional networks.

Expand the client base by securing new customers to drive business growth and market share expansion.

To expand deposit volumes, enhance trade finance services, increase remittance activities, strengthen guarantee offerings, and boost foreign exchange revenue generation.

Deliver measurable results by meeting predetermined objectives across asset management, liability management, and non-funded revenue streams.

We excel in cultivating and sustaining strong client relationships through proactive communication and strategic engagement. Our focus is on understanding client needs, aligning solutions with their objectives, and ensuring high levels of satisfaction and retention. This role demands exceptional interpersonal skills, a client-centric mindset, and the ability to identify opportunities for growth within existing accounts. You will be responsible for managing a portfolio of clients, conducting regular check-ins, addressing concerns promptly, and collaborating with internal teams to deliver value-driven outcomes. A proven track record in relationship management, strong negotiation abilities, and a deep understanding of client lifecycle management are essential for success in this position.

Oversee the expansion and development of a client portfolio comprising Chinese-speaking individuals, ensuring robust relationships and sustained growth.

Build and nurture robust partnerships with essential stakeholders, such as Chinese associations and industry leaders.

Consistently provide outstanding customer service in every client engagement to uphold excellence in client relations.

Act as the main point of contact for addressing client inquiries and providing advisory services.

Proactively identifies opportunities to enhance customer value by strategically recommending complementary products or services that align with their existing purchases. Evaluates current product offerings to identify gaps, inefficiencies, or underperforming items, then implements targeted improvements to streamline portfolios, boost profitability, and elevate overall customer satisfaction. Conducts thorough market and customer data analysis to uncover insights that inform pricing strategies, feature enhancements, and promotional campaigns aimed at maximizing revenue and retention. Collaborates closely with sales, marketing, and product development teams to refine positioning, messaging, and go-to-market strategies that drive cross-sell success and long-term business growth.

Drive growth in client value by actively promoting and cross-selling the Bank’s diverse product portfolio.

Provide clients with comprehensive guidance on available banking solutions, financial offerings, and operational processes to ensure informed decision-making and smooth transactional experiences.

Collaborate closely with internal stakeholders to customize offerings that precisely align with client specifications and requirements.

You’ll work closely with teams across the organization to drive alignment, share insights, and ensure seamless execution of initiatives. By fostering open communication and breaking down departmental silos, you’ll play a key role in accelerating cross-functional projects. Your ability to listen, mediate, and build consensus will directly impact the efficiency and success of collaborative efforts. This position requires a proactive mindset, strong interpersonal skills, and a commitment to bridging gaps between teams to achieve shared goals.

Work closely with various internal departments to optimize and streamline service delivery processes, ensuring alignment and seamless coordination across teams.

Facilitate seamless client integration and expedite transaction execution.

Resolve customer concerns in a timely and professional manner to ensure high levels of satisfaction and maintain positive relationships.

We are seeking a seasoned professional to oversee the strategic oversight of our portfolio and risk management operations. The ideal candidate will have extensive experience in analyzing financial portfolios, assessing market risks, and implementing robust risk mitigation strategies. Responsibilities include monitoring portfolio performance, identifying potential risks, and ensuring compliance with regulatory standards. Additionally, the role demands strong analytical skills, proficiency in risk assessment tools, and the ability to develop data-driven recommendations to optimize portfolio outcomes. The position requires a deep understanding of financial markets, risk management frameworks, and regulatory requirements.

Monitor portfolio performance on an ongoing basis and proactively detect emerging risks before they escalate.

To uphold adherence to established internal policies and pertinent regulatory mandates.

Maintain client records with precision and ensure they remain current at all times.

Market intelligence and reporting professionals are tasked with collecting, analyzing, and disseminating data to support strategic decision-making across the organization. They design and implement systems to monitor industry trends, competitor activities, and market shifts, ensuring stakeholders have access to timely and accurate insights. This role involves generating detailed reports, visualizations, and executive summaries to highlight key findings and their business implications. Strong analytical skills, proficiency in data visualization tools, and expertise in market research methodologies are essential. Additionally, candidates should possess the ability to interpret complex data sets and communicate actionable recommendations effectively to diverse audiences.

Analyze evolving market trends and assess customer requirements to identify opportunities and inform strategic decision-making.

Monitor competitors’ actions and pinpoint strategic opportunities to enhance market positioning.

Compile periodic assessments of performance metrics and sales pipeline data to provide stakeholders with actionable insights.

Cultivates and maintains critical partnerships with stakeholders, clients, and cross-functional teams to ensure alignment and shared objectives. Serves as a liaison to facilitate communication and collaboration across departments, fostering strong, mutually beneficial relationships. Engages with senior leadership to address key concerns and drive strategic initiatives forward. Demonstrates exceptional interpersonal and negotiation skills to resolve conflicts and build consensus. Prioritizes relationship-building to support long-term business growth and operational efficiency.

Forge robust cross-functional partnerships with diverse business units and key support functions to foster collaborative synergy and alignment throughout the organization.

Develop and sustain strategic external networks within the Chinese business ecosystem, fostering lasting professional relationships and partnerships to enhance organizational growth and market presence.

Collaborate regionally and with affiliate teams to provide integrated banking solutions that address diverse client needs comprehensively.

Professional Competencies:

Demonstrates strong interpersonal and communication skills to effectively collaborate with team members and stakeholders at all levels. Exhibits adaptability in dynamic environments, managing multiple priorities with efficiency and a proactive mindset. Shows a commitment to continuous learning and professional growth, staying current with industry trends and best practices. Ensures ethical conduct and integrity in all interactions, fostering a culture of trust and accountability. Possesses problem-solving capabilities, analyzing situations to identify innovative solutions while maintaining a results-driven approach.

Proven expertise in cultivating and sustaining key relationships, coupled with a demonstrated ability to identify, pursue, and expand business opportunities.

Proficient communication and negotiation abilities are essential, with a strong emphasis on cross-cultural awareness.

Results-driven with ability to meet stringent targets

Demonstrates unwavering integrity and a strong commitment to professional conduct in all responsibilities and interactions.

Analytical mindset and exceptional problem-solving skills are essential.

Aptitude for thriving in fast-paced, ever-changing competitive environments.

Demonstrates a steadfast commitment to providing exceptional customer service while maintaining meticulous attention to detail.

Requires proficiency in project management tools, exceptional organizational abilities, and strong interpersonal skills to collaborate with diverse teams. Must possess excellent problem-solving aptitude and the capacity to work independently under tight deadlines. Demonstrates adaptability in dynamic work environments and a commitment to continuous learning and professional development. Bachelor’s degree in a relevant field or equivalent experience is essential. Prior experience in [specific industry or role] and familiarity with [specific software or methodologies] are highly advantageous.

A bachelor’s degree from an accredited institution is required.

Mandarin (Chinese) fluency is an essential requirement for this position.

Banking, sales, or relationship management experience is highly beneficial, though not mandatory.

Proficiency in trade finance and corporate banking products is advantageous.

Qualifications

BA/BSc/HND

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