Your responsibilities at NTT DATA will involve delivering innovative solutions to clients, leveraging cutting-edge technology and industry expertise. You will collaborate with cross-functional teams to assess project requirements, develop strategic plans, and implement effective solutions that align with business objectives. Additionally, you will be expected to maintain strong client relationships, ensuring satisfaction and fostering long-term partnerships. Proficiency in relevant technical skills and methodologies is essential, along with excellent communication and problem-solving abilities. The role demands adaptability, a commitment to continuous learning, and a proactive approach to overcoming challenges in a dynamic work environment.
As an Associate Client Manager at NTT DATA, you will be responsible for cultivating and maintaining strong relationships with assigned accounts, fostering client satisfaction, and spearheading growth initiatives across all solution domains. Leveraging our advanced tools and proven methodologies, you will analyze clients’ needs and deliver customized solutions that precisely align with their unique business objectives.
You will cultivate and expand key relationships through strategic foresight and meticulous planning, collaborating with our worldwide office network to ensure outstanding client experiences. Your responsibilities will encompass achieving revenue and margin objectives while reducing client turnover and enhancing retention rates.
Leveraging your deep expertise in contemporary technology sales methodologies and industry trends, you will design and execute strategic account plans. Collaborating closely with pivotal stakeholders, you will identify and capitalize on business opportunities, drive revenue expansion, and guide clients through every stage of their purchasing journey.
Serving as the primary liaison, you will resolve client inquiries and uphold high standards of client satisfaction. Leveraging your specialized knowledge, you will translate clients’ requirements into practical resolutions, enabling them to realize their business objectives through our offerings.
To excel in this position, candidates must possess the following qualifications and capabilities:
Achieve all key performance indicators specified in the quarterly accountability matrix, as outlined within the Sales Execution Framework.
Develop and nurture strong, collaborative partnerships with essential stakeholders across designated accounts to ensure mutual success and alignment.
Collaborate with internal teams spanning support, service, and management to align efforts with account goals and fulfill client expectations.
Deliver measurable, profitable sales growth and fulfill strategic objectives consistently within assigned accounts.
Lead collaborative strategic account planning efforts to establish shared performance benchmarks, financial goals, and key milestones for one- and three-year planning horizons.
Regularly evaluate, elaborate on, and confirm client requirements to guarantee alignment with available solutions.
Spearhead the development of solutions by collaborating closely with key internal stakeholders to ensure alignment with client needs and specifications.
Consistently deliver exceptional customer service to uphold the company’s established standards of satisfaction.
Fulfill all mandatory training and development objectives within the specified timeframes.
Drive high-level executive involvement and secure executive sponsorship for initiatives within designated accounts.
Deliver precise, up-to-date reports on designated metrics in accordance with management directives.
Seeking candidates with a robust background in [specific field or industry], demonstrated through [X years] of relevant work experience in [specific roles or industries]. Proficiency in [specific software, tools, or methodologies] is essential, along with exceptional analytical, communication, and problem-solving abilities. The ideal applicant will possess a [degree or certification, if applicable] from an accredited institution and exhibit a strong commitment to continuous learning and professional development. Familiarity with [specific regulations, standards, or frameworks] and experience in [specific tasks or projects] are highly valued. Strong organizational skills and the capacity to work independently or collaboratively within a team setting are required.
An accredited institution must confer a bachelor’s degree or college certification.
A minimum of two years of hands-on experience in client management within the IT industry is required.
Demonstrated expertise in utilizing Microsoft Office Suite, encompassing Word, Excel, and PowerPoint, is essential.
Proven expertise in CRM reporting and management is required.
Core Proficiencies encompass a broad spectrum of essential skills and attributes critical to excelling in this role. Proficiency in advanced data analysis techniques is paramount, requiring a keen aptitude for interpreting complex datasets and deriving actionable insights. Strong communication skills are equally vital, enabling effective collaboration with cross-functional teams to convey technical findings in a clear and accessible manner. Additionally, the ability to manage multiple deadlines and prioritize tasks efficiently is essential to deliver high-quality results within tight timeframes. A commitment to continuous learning and adaptability to evolving industry trends ensures sustained professional growth and innovation.
Demonstrated proficiency in ICT sales strategies and client relationship management is essential for this role.
Skilled in fostering strong customer relationships and prioritizing customer needs with a dedicated focus.
You must demonstrate exceptional skills in planning, organizing, and negotiation to excel in this role.
A professional attitude and a commitment to achieving measurable outcomes.
We seek candidates who demonstrate a positive mindset, maintain composure under challenging circumstances, and take proactive steps to address issues before they escalate.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
